1. shamecia.owens@gmail.com
A highly trained and enthusiastic administrative assistant with a wealth of hands-on experience in performing day-
to-day tasks in fast-paced environments. Proven strengths in providing top-notch customer service and building
long-lasting relationships with community leaders, staff members and clients.
Experience
Peach State Health Plan 03/2016- Present
Customer Service Representative Atlanta, Ga
 Attract potential customers by answering product and service questions; suggesting
information about Ambetter.
 Assisted customer with signing up for insurance by recording account information.
 Maintained customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure resolution
Peach State Health Plan 11/2015- 03/2016
Human Resources Specialist Atlanta, Ga
 Interact with employees and management regarding various HR inquiries and issues
 Assist management with resolution of performance or personnel problems and discipline
 Manage leaves of absence, including educating employees of the process, monitoring the
status, following up with others as appropriate, and completing and processing
appropriate documentation
 Conduct new hire orientation and manage the new hire onboarding and off boarding
process
 Develop, run and analyze various data and reports, including workforce analyses
 Manage the timely completion of the company’s annual Affirmative Action Plans (AAP)
with the vendor, and complete the annual Equal Employment Opportunity (EEO) report
or other government required reports
 Manage temporary staffing requests and their onboarding and off boarding.
Communicate effectively with all parties involved and build strong relationships with
staffing vendors
 Support employment activities by assisting Talent Acquisition staff with information on
internal candidates
 Conduct research and assist in representing the company in legal matters, workers
compensation claims, unemployment insurance claims and Human Resources compliance
charges
 Develop, evaluate, or recommend improvements to approaches, strategies, or systems
Shamecia Owens
(678)558-7357
1604 Post Oak Drive Apt N
Clarkston, GA 30021

2.  Coordinate and communicate employee events such as annual benefits enrollment
meetings, wellness program events, etc.
Peach State Health Plan 04/2015- 11/2015
Administrative Assistant Atlanta, Ga
 Assistant to VP of Compliance, VP of Finance, and VP of Operations catering to the
needs of the Managed Care and Commercial Health Markets with responsibilities as
calendar / department schedule maintenance, department liaison throughout the health
plan, and compilation of project presentations
 Tracks performance metrics to report to senior management daily, weekly, and monthly
 Initiates and completes clerical responsibilities in order to maintain interdepartmental
communication and operations
 Acts as support Compliance Coordinators by maintaining production for provider appeal
correspondence, provider complaint documentation, policies and procedures, and weekly
DCH notifications
 Operates within company regulations regarding HIPAA, fraud, confidentiality, and
private health information
 Accurately processes member and provider requests regarding various insurance products
by within company response standards
IFG of Atlanta 04/2014- 06/2014
Call Center Representative Atlanta, Ga
 Answers inquiries by clarifying desired information; researching, locating, and providing
information.
 Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems
 Fulfills requests by clarifying desired information; completing transactions; forwarding
requests
Vector Marketing 04/2014- 08/2014
Administrative Assistant Newnan, Ga
 Recruits qualified and diverse candidates for high-volume openings for marketing position
 Process calls enter data in order to schedule qualified applicants
 Using out of the box thinking and organization skills to improve office culture
 Processed incoming and outgoing calls as well as Online Applications
 Skilled at reading from a prompt
Education

3. Independence University 11/2015- Present
Business Administration Specializing in Human Resources
Skills
Skilled in Microsoft programs to include: Outlook, Word, Excel, PowerPoint, Publisher and
Adobe acrobat. Reading from a script/Prompt. Filing, organizing, scheduling, taking minutes and
other clerical duties. Additionally trained in Workday, Concur, and Egencia