Debrah Westlake Bosworth has over 30 years of leadership experience in customer service, operations management, and human resources. She is proficient in coaching teams, using data to ensure positive outcomes, and communicating effectively. She has the ability to inspire large teams to deliver excellent customer service. Her professional experience includes roles as a Program Coordinator overseeing staffing for multiple hospitals, and management positions in customer service and human resources in the insurance and retail industries.

1. Debrah Westlake Bosworth
7415 Blue Creek W. Dr. Indianapolis, Indiana 46256
DebbieWestlakeBosworth@gmail.com 317-525-5414
Executive Profile: 30 plus years of leadership experience. Proficient at coaching, mentoring and developing
strong performance teams, tracking data to ensure positive outcomes, and excellent communication skills.
Possess the ability to lead and inspire large teams to embrace and deliver world-class customer service. High
commitment to integrity, teamwork, quality and personal relationships.
Leadership Skills:
• Natural ability to make sound decisions
• Uses data to drive results
• Strong leadership and relationship skills with an ambition to succeed.
• Strong professional presence and customer service skills.
• Motivated, responsible, self-directed individual able to work independently as well as in a team
environment.
• Effective communication with strong organizational skills.
• High energy and drive, goal oriented. Flexible and adapts easily to change.
• Visionary, strategic thinker: Ability to see what must happen to step up to the next service level.Strong
analytical and problem identification/resolution skills.
Professional Experience:
Indiana University Health North Medical Center , Carmel, IN 12/2008 to Present
North Central Region Resource Team & Staffing Office Program Coordinator
Implemented and grew the North Central Region Resource Team & Staffing office. Responsible for all aspects of evaluating
staffing and payroll pertaining to multiple hospitals, departments & cost centers with the goal of insuring all staffing needs in
patient care units are optimal and responds to unit requests in a timely manner. Processes requests, assigns staff and follows-
up to ensure needs are met and in-line with unit and facility budgets. Initiates and maintains master unit requests. Using
data to support approval or denial of resources. Including but not limited to performing daily staffing functions for Resource
Pools. Prepares daily, weekly and monthly schedules and reports that pertains to allocation of associates. Evaluates staffing
needs in patient care units and responds to unit requests in a timely manner. Serves as a resource for programmatic
changes. As appropriate I am responsible for participating in the development, monitoring and sustainment of a safe,
highly reliable and functional environment for all occupants of the organization. Evaluates team member performance,
interviews potential candidates, and participates in overall facility direction and utilization of staffing resources. Use of Lean
thinking to problem solve issues and create efficiency.
Conseco, Inc., Conseco Services, LLC. Carmel, IN 10/1999 to 10/2007
Sr. Manager Agent Care Customer Service 02/2005 to 10/2007
Chosen to lead two Agent focused call centers to ensure Agents are receiving the most efficient and accurate answers to
all questions/issues. Agent satisfaction helps to build sales growth for the company. Strong emphasis on creating and
managing a team that is committed to meeting and exceeding industry quality metric standards in a fast paced
environment. Made significant improvements in call metrics even though call volumes had increased.Six Sigma Green
Belt Trained, Project netted $750,000 in green dollars.
Staff of 2 team managers, 20 specialized call center advocates.
Sr. Manager Annuity Customer Service 03/2002 to 02/2005
Responsibilities include daily management of Inbound Annuity Call Center.
During this term, envisioned and implemented the Annuity Agent Resource Center, to provide full service to Conseco
Agents along with our customers. This model was then adopted by the Life call center as well as the Health call center.
Staff: 2 supervisors, 14 call center advocates.
Manager, Customer Satisfaction Team 02/2001 to 03/2002
Acted as the liason between distribution and home office. Monitored daily and weekly activitites to ensure regulatory
standards were achieved for both quality and productivity. Provided monthly summary reporting, analysis, and trend
tracking to senior management.

2. Supervisor and Sr. Manager, Conseco Variable Insurance 10/1999 to 02/2001
Responsibilities included daily management activities for staff of twelve (12) for variable annuity new business operations
including scheduling of staff to insure turn around times were met and exceeded.
Randall’s Cub Foods, Peoria, IL 04/1991 to 06/1999
Human Resource Manager
Customer Service Manager
Responsibilities include daily management and supervision activities for Superstore as well as all aspects of Scheduling and
Payroll for 250 plus associates. Hired and maintained staffing for New Mega Store. Coached, Trained, and Motivated team
members to meet assigned goals. Designed and Implemented classroom orientation training for the department. Partnered
with Local Bargaining Unit to resolve conflicts and maintain needed staff levels. Staff: 175 plus floor staff, 5 bookkeepers, 11
assistants.
Education
Illinois Central College, East Peoria, IL 1994 to 1995
Central Bible College, Springfield, MO 1978 to 1983
References Provided Upon Request