Robin Vidrine Tabb is a client relations professional with over 10 years of experience in customer service, sales, and administrative roles. She currently serves as the Director of Services at Goodwill Industries of Acadiana, where her responsibilities include developing policies and procedures, ensuring accurate billing and reporting, preparing budgets, and overseeing staff. Prior to this, she worked as a Relationship Banker for Capital One Bank and a Personal Banker for J.P. Morgan Chase Bank, where she established relationships with customers, cross-sold products and services, and resolved customer issues. Vidrine Tabb holds a Master's degree in Counseling and a Bachelor's degree in Kinesiology.

1. Robin Vidrine TabbRobin Vidrine Tabb
207 Elena Drive • Scott, LA 70583 • (337) 654-5895
robin.vidrine@yahoo.com
CLIENT RELATIONS PROFESSIONAL
Efficient, organized and results-focused professional with diversified business experience focused on
customer service. Utilizes strong communication and logic skills coupled with exceptional multi-tasking
abilities to assess and meet client needs. Proven ability to establish rapport and build relationships with
diverse populations of clients and company personnel at all levels. Skilled in customer needs assessment,
meeting quality standards for services and evaluating customer satisfaction. Able to manage multiple
priorities, meet deadlines, delegate authority and build confidence in others. Driven by challenge and the
opportunity for personal development; thriving in diverse, fast-paced settings. Key areas of expertise
include:
• Client/Relationship Development • Administrative & Clerical Support • Customer Service
• Product Promotion and Sales • Confidential Records Management • Client Communications
PROFESSIONAL EXPERIENCE
GOOWILL INDUSTRIES OF ACADIANA, Lafayette, LA 2012–present
Director of Services
 Develops and maintains policies and procedures for all Rehabilitation Services in accordance
with overall Agency policies and in accordance with State and/or Federal standards.
 Ensures that billing and reporting requirements of funding sources are completed accurately
within established Agency and contractual time frames.
 Prepares and submits an annual budget for the Training and Employment and Human Services
Department.
 Consults with various rehabilitation agencies in the community concerning services for their
clients and works toward meeting the need of their clients during evaluation, training and
placement.
 Collaborates with the Chief Operating Officer and other staff to help insure optimal development
and utilization of the overall agency program.
 Assures that all State and/or Federal standards and recommendations are established and
maintained for the Agency.
 Keeps abreast of rehabilitation trends, represents the organization among appropriate agencies in
the community, and engages in collaborative community rehabilitation surveys and planning.
 Responsible for hiring, training, directing, and evaluating Training and Employment staff within
the framework of Agency policies and procedure and job descriptions.
 Insures the maintenance of all client records with reference to training and employment clients in
accordance with State and/or Federal standards
CAPITAL ONE BANK, Lafayette, LA 2010–2012

2. Robin N. Vidrine Page 2
Relationship Banker
 Evaluate needs of potential customers through open ended questions and recommend appropriate
financial products and services.
 Establish ongoing relationships with current customers to maintain goodwill, deepen
relationships, and gain additional business.
 Follow up with customers to ensure satisfaction and maintain open line of communication.
 Generate new business to assist in meeting establishment profitability goals.
 Maintain customer confidentiality when dealing with private bank records.
 Granted supervisory override to oversee and approve teller transactions.
 Performs outbound calling to customers to proactively sell the benefits of the many services and
products offered.
 Ability to maintain productivity in a changing environment.
 Navigate effectively and efficiently through multiple computer and/or online systems.
 Ensures all security procedures are followed according to bank policy.
J.P. MORGAN CHASE BANK, Scott, LA 2007–2010
Personal Banker
 Prepare and compile new customer applications and information to open new accounts and
loans.
 Service customers as needed by maintaining a working knowledge of all bank products and
services.
 Ability to establish rapport with a customer resulting in finding ways to benefit their financial
relationship.
 Respond to customer inquiries and requests regarding accounts.
 Research and assist all personnel in resolving customer problems or concerns.
 Promote and cross-sell other establishment products and services as appropriate to customer
requirements.
 Refer to specialist areas such as Investments, Private Client Services, and Small Business to
enhance customer retention and explore additional opportunities for the customer.
 Participate in Chase at Work outside of the banking center in order to begin new customer
relationships through education as well as opening checking accounts on site.
EDUCATION AND LICENSURE
M.A., Counseling, LOUISIANA TECH UNIVERSITY, Ruston, LA, 2005
Concentration in School Counseling
B.S., Kinesiology, UNIVERSITY OF LOUISIANA AT LAFAYETTE, Lafayette, LA, 2003
Dean’s List; Tops Scholarship – 4 years; Distinguished Freshman Scholarship
TECHNICAL SKILLS
Microsoft Word, Microsoft Excel, Adobe Reader, Microsoft Powerpoint
AFFILIATIONS

3. Robin N. Vidrine Page 3
University of Louisiana at Lafayette Alumni Association
Social Service Agency Lafayette
Acadiana Voluntary Organizations Active in Disasters (VOAD) – Secretary
Lafayette City-Parish President’s Awareness Committee for Citizens with Disabilities