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Kimberly Nelson-Wright Resume
- 1. Kimberly Nelson-Wright 7550 MorianeDr, Hanover Maryland 21076 (C) 443-454-4712 (E) kym.nichole@gmail.com Executive Profile Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting, administration and company oversight. Committed to cost- effective management of resources and quality performance. Skill Highlights • Leadership/communication skills • Human resources • Business operations organization • Financial management - Multi- • strategic objective execution million dollar P&L management • Operations Start-up Core Accomplishments Business Development: • Spearheaded the start-up of multiple services. • Established and managed partner relationships on a daily basis. Operations Management: • Managed multiple health care facilities. • Handled all functions related to administration/multi-facility operations. Fiscal Management • Managed all financial activities for multi-facility operations. • Accountable for all P&L. Professional Experience 2/2012 – 6/2015 Save the Children, Washington, DC Director of Operations Admin Management  Supervise & coordinate all administrative activities of DC Operations staff including DC Finance, Admin Assistant, Receptionist, Temps & interns  Ensure that manuals and forms specific to the DC office (Ex. Quick reference guide, Visitor’s guide, Quick reference guide, Security Manual, Finance Manual) are Up to date.  Ensure training is carried out regularly for all DC staff on all office policies and procedures, including proper use of IT and communications equipment. Facilities  Direct and oversee all planning for DC Operations’ space needs, including”: liaising with building management and consultants on current and future space needs. Providing analysis and recommendations for utilization of existing space and/or acquisition of new space  Oversee office layout, furniture and equipment orders and facility expansion
- 2.  Liaise withbuilding management on the facilities day-to-day operations Purchasing/Contracts  Provide oversight of the procurement process for the DC office  Negotiate rates with suppliers of goods, services including hotel rates, and ensures procurement is in accordance with set policies and budgetary restrictions Finance  Develop and monitor the financial implications of the annual DC Operations budget, including any one-off project budgets (Ex. Office expansion budget)  Assure compliance with financial policies, procedures and regulations, serving as a resource person for questions on regulations  Provide financial oversight of DC Accounts Payable function and work with the finance team to facilitate the DC staff needs  Authorize wire transfers and expenditures in accordance with established policies  Maintain external relationships with appropriate financial contacts (ex. Banks) 05/2010 - 11/2011 Planned Parenthood of Maryland Baltimore, Maryland Vice President, Operations Generated new business through increased productivity. • Increase productivity in health centers and expanded services to meet the growing needs of clients. In just the first two months of FY2011 PPM had served nearly 1,500 additional clients than the same time period in FY2010. Strengthened company's business by leading implementation of new health services . • Introduced rapid HIV testing at all PPM health centers, providing results in just 20 minutes. The standard blood draw HIV test can take 7-10 days to process, increasing anxiety in clients waiting for results. In Baltimore City these efforts are supported by partnership grant with the Baltimore City Health Department, funded by the Department of Health and Human Services. • Implemented offering the vaccine Gardisil to protect clients against human papilloma virus (HPV). Built strategic alliances with multiple teaching hospitals that resulted in continued partnerships with residency programs. Implemented innovative programs to increase employee loyalty and reduce turnover.
- 3. Introduced career ladderfor entry level staff. • Introduced new salary structure for entry level staff. Created an operational financial plan covering 2 fiscal years and projecting 10-12% growth. Managed team of 69 professionals. • Facility staff • Health care facility staff • IT/Operations staff • Administrative/Training staff • Security staff • Risk/Quality staff • Call Center staff Worked directly with Development/Communications department to expand marketing efforts statewide but specifically on the Eastern Shore and Frederick, alerting potential clients of the expansive services available to them at their local health centers. Served on multiple Department of Health committees to expand services to clients throughout the state. • Expedited Partner Therapy Program, a pilot model addressing the serious health problems posed by Gonorrhea and Chlamydia in Baltimore City by allowing clients to receive STI medications for their sexual partners. • Male Services Program, worked with Baltimore City on an initiative to increase male health care services in Maryland. Created boardroom multimedia presentations including video and text- sync'd documentation for enhanced understanding. • Presented at monthly board meetings; new services, metrics and outcomes. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Analyzed and approved departmental documents for appropriate distribution and filing. Managed operational budget of $5M to ensure financial objectives were met. Assisted as part of the leadership team with the management of overall organizational budget of $9M. Managed annual external audits. • Department of Health annual audits • Planned Parenthood Federation of America accreditation/audit. • State lab audits • Federal Title X audit conducted by the Office of Population Affairs (OPA) Coordinated and conducted yearly all staff, statewide meetings. Lead meetings with Real Estate Agents, Architects, and Contractors for health center renovations and moves. Served as operating system expert, providing technical support for entire organization.
- 4. Provided leadership inevaluation, planning, testing, installation and configuration of network based applications. 12/2007 - 05/2010 Planned Parenthood of Maryland Baltimore, Maryland Director, Surgical Services Built financial model for start-up of new service. Trained, coached and mentored staff to ensure smooth adoption of new services. Offered continuous training and mentoring to increase productivity and groom future organization leaders. Hired and trained 14 staff members. • Nurses • Surgical Assistants • Medical Receptionists Defined strategy and business plan for the surgical service in 2 locations. Reduced and controlled expenses by implementing inventory control policies, and monitoring staff work hours. • Created semi-automatic ordering process for supplies • Created staffing model to ensure proper staff coverage and reducing the need for over time. Monitored site specific quality assurance activities for non-medical operations including; non-medical audits, non-medical drills and training of staff. Maintained and monitors medical records system to ensure compliance with agency policies and procedures. Provided direct patient care consistent with level of training, licensure and/or certification, according to medical standards and guidelines. Created environment that stressed patient courtesy and responsive service delivery. Resolved patient complaints and request for service promptly and courteously. Fosterd a positive attitude among staff regarding the goals and objectives of the agency. Conducted monthly staff meetings, and daily report meetings with staff. Ensured health center security was maintained during operational hours and at closure. Monitored health center interior and exterior and maintained facility in clean and safe condition. Coordinated routine maintenance, including carpet cleaning, painting, etc. Created a departmental financial plan covering 4 fiscal years and projecting 2-4% growth.
- 5. 11/2006 - 12/2007Righttime Medical Care Annapolis, Maryland Care Center Manager Managed daily operations of the care center Facilitated health center operations by identifying and resolving problems and propose responses to developing trends and by problem solving with staff. Ensured a safe work environment that supported the smooth functioning of center operations. Participated as a member of the Organization's Operations Leadership Team, attended regular meetings and participated in programs, Agency planning and policy formulation as requested. Developed and implemented an annual center plan and budget. Reviewed and monitored health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjusted actions in order to reach center specific metrics. Ensured compliance to HIPAA and Agency confidentiality policies in dealing with clients and staff. 03/2005 - 11/2006 Anne Arundel Medical Center Annapolis, Maryland Support Supervisor/Anesthesia Technician/Patient Care Technician Managed team of 6 medical support personnel. • Staffing • Daily work assignments • Conducted annual reviews Implemented new floor assignments based on evaluation of staffing requirements. Processed monthly reports for department performance. • Time studies • Inventory reports Demonstrated ability to lead and motivate outstanding healthcare teams. Contributed substantially to successful department JCAHO accreditation Assisted patients with bathing, dressing, hygiene and grooming. Responsible for Hemovac Autotransfusion System administration.
- 6. Assisted doctors withsurgeries and non-invasive procedures. Educat ion 200 5 Anne Arundel County Fire & EMS Training Academy, Millersville, M States Emergency Services EMT-B 1995- 1999 Tennessee State University, Nashville , Tennessee, United States BS, Business Management/Human Resources 1994- 1995 Atholton High School, Columbia, Maryland, United States General Studies Diploma
- 7. Assisted doctors withsurgeries and non-invasive procedures. Educat ion 200 5 Anne Arundel County Fire & EMS Training Academy, Millersville, M States Emergency Services EMT-B 1995- 1999 Tennessee State University, Nashville , Tennessee, United States BS, Business Management/Human Resources 1994- 1995 Atholton High School, Columbia, Maryland, United States General Studies Diploma