Denise Vance has over 15 years of experience in healthcare administration and office management. She has a proven track record of maintaining schedules, ordering supplies, supporting staff, resolving accounting issues, processing payroll, and performing daily clerical tasks. Her experience includes roles in intake coordination, billing, insurance verification, accounts receivable, revenue quality assurance, and call center management. She is proficient in Microsoft Office, medical billing systems, and data entry.

1. DENISE L. VANCE
3414 Cold Harbor Drive
Indianapolis, Indiana 46227
(317) 965-3091
denisevance1@gmail.com
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Office Manager/Administrative Services
Healthcare professional who effectively leads, directs, and supervises operations to ensure consistent
high quality service and customer satisfaction. Significant contributor, self starter, strong
independent worker, highly adaptable in a fast paced ever changing environment and multi-task
person with a proven ability for implementing organization and procedures, further maximizing
individual output and decreasing downtime.
Accomplishments
 Maintained schedules and appointment calendars for entire office staff.
 Placed orders for office supplies, equipment, and services.
 Supported management and staff to meet team goals.
 Resolved accounting issues regarding invoicing.
 Processed staff payroll time sheets.
 Performed daily clerical functions: phones, typing, filing, and customer service.
 Microsoft Word and Excel
Franciscan Sleep DME; Indianapolis, IN 1/2012 – Present
Intake Coordinator
 Completed pre-screening and intake assessments.
 Monitored and tracked referral sources satisfaction levels.
 Communicated customer service issues to staff.
 Entered patient demographics into the computer system.
Billing Specialist
 Prepared medical billing statements for payers and patients, distributed mail and working
with payers and patients in regards to billing as related to services rendered.
 Completed coding and pricing of daily encounter batch using CPT, HCPCS, and ICD-9.
 Maintained current, complete, and accurate patient and procedure files in billing system.
 Received and responded to customer inquiries and complaints.
 Prepared and filed insurance claims for all reimbursable services payable by third-parties.
 Responded promptly and completely to all written patient inquiries, and requests
Insurance Verification Specialist
 Checked benefits of insurance to evaluate amount liable to be paid by each customer.
 Collaborated with reimbursement department to verify compliance of provided data with
invoice requirements.
 Recorded data and maintained updates in customer relation management system.
 Verified demographic information of patients and received all registration forms.
 Ensured insurance coverage of pharmacy and medications before authorization.
 Informed supervisors about customers’ feedback for better services.
 Trained patients on financial responsibilities, deductibles and co-payment collection.
 Acted as liaison between patients and various physicians.

2. Apria Healthcare, Inc.; Indianapolis, IN 4/2000 – 1/2010
Patient Pay Management Center Supervisor (9/2005 – 1/2010)
 Priorities to make sure incoming calls are answered in a timely manner and customers receive
the information and assistance they are seeking. Provided assistance on complex issues to
resolve them as quickly as possible. In charge of screening, hiring, monitoring, reviews and
terminating 35 call center operators. Reported daily of cash collected and set and maintained
department goals.
Accounts Receivable Cash Department (8/2003 – 9/2005)
 Recruit, train and motivate accounts receivable team, provide leadership and coaching for
associates in order to accomplish organizational, departmental and individual goals and
objectives.
 Work with corporate and regional finance to analyze bad debt reserve requirements and
recommend monthly accruals.
 Reconciled an eight million dollar monthly bank statement and prepared various adjusting
journal entries monthly.
Revenue Qualification Supervisor (5/2002 – 8/2003)
 Identify processes, resources and other methods to minimize revenue loss, increase cash
flow, and maximize efficiency within the Revenue Cycle.
 Responsible for improving the quality of documentation and coded data to ensure appropriate
revenue.
 Recruit, train and motivate ten associates in order to accomplish department goals and
objectives.
 Suspended Department Team Lead(1/2001 – 5/2002)
 Responsible for missing, incomplete, or inconsistent documentation by contacting
appropriate personnel.
 Interacts with and provided feedback to insurance companies.
 Managed a staff of eight associates in the branch and brought our suspended percentage from
28% down to 18% in two months.
Quality Assurance Coordinator (4/2000 – 1/2001)
 Responsible for verifying insurance, qualifying documentation and revenue confirmed patient
orders.
EDUCATION
Greenwood Community High School Greenwood, IN
Diploma: Business
ADDITIONAL TRAINING/SKILLS
Typing: 60+wpm
Outlook, Excel, Word, ACIS, AS-400, Data Entry, 10 key
References upon request