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Bryandie cox

A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.

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BRYANDIE K. COX
605 N Meadows Blvd, Addison, IL 60101 (630) 863-1751 bryandie1@live.com
OBJECTIVE
To obtain a challenging position in a reputable company, utilizing my skills and knowledge in a position of responsibility
and professional growth in order to become an asset to the company. Background encompasses the ability to establish
and build positive, solid relationships with clients and all levels of management.
CORE STRENGTHS
 Communication Skills
 High Initiative
 Resourceful
 Analytical Skills
 Problem Solving
 Critical Thinking
 Implementation
 Methodologies
 Process Driven
Summary of Qualifications:
A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to
communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees
and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased
repeat and referralbusiness. Expertise in handling escalated situations. Resolve complaints and concerns at first point of
contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team
and always lead by example: excellent team leadership and supervision skills.
 Budget Management and cost
Controls
 45 WPM Typing
 Client and Staff Scheduling
 Market Research and Competitive
Analysis
 Vendor and Client
Communication
 Event Planning and
Management
 Consultative Sales Process
 Knowledge of HMO, PPO,
Medicare, Medicaid &
Private Insurances
 Creative Market Planning
and Execution
 Internet and E-mail
Marketing
 Knowledge of payroll laws
and processes
 Knowledge of State &
Government income tax
laws and processes
Software Skills:Microsoft Office®-Word, Excel, Power Point, Outlook, Access and QuickBooks®
Software Applications: SAP, CRM, Intellect, People Soft, ADP, Internet Explorer, Firefox, Safari, Chrome
Platforms: Windows 98/NT/2000/XP/Vista/7/8,10, Mac
Social Media: Facebook, Twitter, Instagram, My Space, Linked In, You-tube
Education
Master of Public Administration December 2015
Keller School of Management, Addison,IL
Bachelor of Science, Technical Management
Specialization: Sales and Marketing October 2014
DeVry University, Addison,IL
Licenses & Certifications
Notary Public for the State of Illinois; Commissioned until November 04, 2019
Affiliations
American Associations ofNotaries
Income Tax Central Inc., Addison, IL. 01/09-Present
Income Tax Preparation
 Conducts a thorough in-person interview with potential clients; Provide future tax planning strategies to clients
 Preparation of individual and small business tax returns; Compute taxes owed or overpaid
 Reviews financial records such as income statements and documentation of expenditures to determine forms needed
to prepare return; Electronically file tax returns
 Strong knowledge of economic and accounting principles and practices,the financial markets, banking and the
analysis and reporting of financial data
 Researches tax related questions and issues, and responds to clients appropriately and within a timely manner
 Knowledge of Multi-State tax laws and rules; Audit all tax return forms for accuracy and completeness
 Register and set up bank products; Print and issue paper checks to clients; Prepare bank deposits
 Assist with client inquiries regarding tax issues and questions; Address rejection errors
 Registered PTIN and EFIN in good standing with the IRS
Enterprise Recovery Systems, Woodridge,IL.
Loan Servicing Administrator(U.S. Department of Education) 05/14 – 01/15
 Performs all functions supporting the daily operations of the Loan Operations Department relating to refinancing,
delinquent student loans, and updating account information
 Processes routine transactions including negotiating payments, perform audits, loan account reconciliations, updating
payment status of each account, and/or forwards any documentation required for programs for all loan types
 Executes loan documentation reviews; ensures proper documentation is submitted and verifies any inconsistencies are
resolved
 Contact borrowers and properly explain and inform borrowers of their rights and responsibilities of the program
including Title 4 reinstatement
 Maintains loan file records; accurately images documents and files accordingly
 Sustains current working knowledge of all internal policies and procedures as well as Rehabilitation program
requirements
 Successfully completes required compliance training by attending educational workshops; reviewing professional
documentation regarding the FDCPA,Privacy Act, and all federal and state laws governing the industry
 Effectively works internally with SME’s (Subject Matter Experts) to identify and specify potential account risks using
proven written and verbal communication skills as well as working with all levels of management
Financial Management Systems, Rolling Meadows, IL.
Default Specialist for an accounts receivable management company to both government & private sectors 11/13 – 05/14
 Managed and contacted borrowers in Federal default to assist them in setting up payment arrangements to remove
them out of Federal default status recovering the account
 Informed borrowers of their rights and responsibilities of the Loan Rehabilitation program and the steps after
completing the Loan rehabilitation program
 Was responsible for providing support and management to the United States Department of Education of daily,
weekly, and monthly reports to student loans
 Ensured compliance with Servicing Agreements,Federal/State Laws and U.S. Dept. of Education Guidelines
 Delivered process improvement plans to eliminate manual intervention and extensive loan level reviews
 Thoroughly documented account activities in order to ensure accurate reporting
 Coordinated and monitored payment and posting of delinquent accounts to ensure timely payment within and
negotiations that were set
 Proactively search for methods, technologies and procedures to find and locate the borrowers in Federal Default
Xerox Corporation, Bolingbrook, IL.
Customer Care TeamLead for a leading enterprise for businessprocess and specialty management 05/12 – 11/13
 Supervised and conducting weekly Team meetings while producing weekly and daily reporting on performance
metrics for our client U.S. Cellular
 Assisted in the review and implementation of corporate best practices and the review and revision of SLAs (once they
are established)
 Forecasted staffing needs based on volume demands, time off requests and other fluctuations in business
 Assisted in planning and implementing department goals and made recommendations to management to improve
efficiency and effectiveness
 Conducted training classes and providing technical guidance while providing training in both customer service and
business skills
 Gathered information, researched/resolved inquiries and logged customer calls
 Communicated appropriate options for resolution in a timely manner
 Prepared standard reports to track workload, response time and quality of input
Hare by Mizz Bea Inc., Wheaton, IL.
Manager/Accounts Payable for an upscale hair salon 12/04 – 01/2015
Key Achievements:
 Managed team of 10; set up-sales goals and determined the work that needed to be done in order to reach goals
 Ordered supplies and products; Responded to employee related issues timely, fairly and efficiently
 Resolve invoice discrepancies; Process payments for all purchases and send remittances
 Process employee Payroll, research errors and 1040 prep; Review and process weekly expense report
 Provide pricing information to customers
 Bank reconciliations; Perform month-end-close activities
 Possess solid time-management and organizational skills as well as in-depth knowledge of various beauty products,
their ingredients and how these ingredients can affect the clients
Cor Solutions, Rosemont, IL.
Enrollment Specialist Manager for a clinical,administrative and provider services company 09/04–10/06
Key Achievements:
 Developed, maintained and monitored ongoing training processes. Lead training refresher classes in regards to first
presentations, follow up and queue management
 Lead employees using a performance management and development process; Kept employees motivated which led to
company high company retention
 Appropriately communicated organization information through department & 1 on 1 meetings, email & normal
interpersonal communication
 Assisted in the planning, direction and coordination of the Enrollment Solutions department, including workflow and
client consulting, to ensure efficient and productive processes which achieve the goals and objectives of the
department and all internal and external customers
 Managed efficiently and timely implementations of all full benefit enrollment projects to ensure the achievement of
divisional goals and objectives and fulfill the sales and marketing strategies of the organization through customer
service and customized systems that meet their objectives
 Served as a subject matter expert full benefit enrollment and associated deliverables for enrollment methodology,
business rules and required data for clients and carriers
 Provided leadership, mentoring and colleague support to the full benefit team to ensure all objectives are met and to
ensure that the team is meeting all goals established for and by all business units
 Coordinated with sales and other leadership to achieve successfulenrollment outcomes
REFERENCES AVAILABLE UPON REQUEST

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Bryandie cox

  • 1. BRYANDIE K. COX 605 N Meadows Blvd, Addison, IL 60101 (630) 863-1751 bryandie1@live.com OBJECTIVE To obtain a challenging position in a reputable company, utilizing my skills and knowledge in a position of responsibility and professional growth in order to become an asset to the company. Background encompasses the ability to establish and build positive, solid relationships with clients and all levels of management. CORE STRENGTHS  Communication Skills  High Initiative  Resourceful  Analytical Skills  Problem Solving  Critical Thinking  Implementation  Methodologies  Process Driven Summary of Qualifications: A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referralbusiness. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.  Budget Management and cost Controls  45 WPM Typing  Client and Staff Scheduling  Market Research and Competitive Analysis  Vendor and Client Communication  Event Planning and Management  Consultative Sales Process  Knowledge of HMO, PPO, Medicare, Medicaid & Private Insurances  Creative Market Planning and Execution  Internet and E-mail Marketing  Knowledge of payroll laws and processes  Knowledge of State & Government income tax laws and processes Software Skills:Microsoft Office®-Word, Excel, Power Point, Outlook, Access and QuickBooks® Software Applications: SAP, CRM, Intellect, People Soft, ADP, Internet Explorer, Firefox, Safari, Chrome Platforms: Windows 98/NT/2000/XP/Vista/7/8,10, Mac Social Media: Facebook, Twitter, Instagram, My Space, Linked In, You-tube Education Master of Public Administration December 2015 Keller School of Management, Addison,IL Bachelor of Science, Technical Management Specialization: Sales and Marketing October 2014 DeVry University, Addison,IL Licenses & Certifications Notary Public for the State of Illinois; Commissioned until November 04, 2019 Affiliations American Associations ofNotaries
  • 2. Income Tax Central Inc., Addison, IL. 01/09-Present Income Tax Preparation  Conducts a thorough in-person interview with potential clients; Provide future tax planning strategies to clients  Preparation of individual and small business tax returns; Compute taxes owed or overpaid  Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare return; Electronically file tax returns  Strong knowledge of economic and accounting principles and practices,the financial markets, banking and the analysis and reporting of financial data  Researches tax related questions and issues, and responds to clients appropriately and within a timely manner  Knowledge of Multi-State tax laws and rules; Audit all tax return forms for accuracy and completeness  Register and set up bank products; Print and issue paper checks to clients; Prepare bank deposits  Assist with client inquiries regarding tax issues and questions; Address rejection errors  Registered PTIN and EFIN in good standing with the IRS Enterprise Recovery Systems, Woodridge,IL. Loan Servicing Administrator(U.S. Department of Education) 05/14 – 01/15  Performs all functions supporting the daily operations of the Loan Operations Department relating to refinancing, delinquent student loans, and updating account information  Processes routine transactions including negotiating payments, perform audits, loan account reconciliations, updating payment status of each account, and/or forwards any documentation required for programs for all loan types  Executes loan documentation reviews; ensures proper documentation is submitted and verifies any inconsistencies are resolved  Contact borrowers and properly explain and inform borrowers of their rights and responsibilities of the program including Title 4 reinstatement  Maintains loan file records; accurately images documents and files accordingly  Sustains current working knowledge of all internal policies and procedures as well as Rehabilitation program requirements  Successfully completes required compliance training by attending educational workshops; reviewing professional documentation regarding the FDCPA,Privacy Act, and all federal and state laws governing the industry  Effectively works internally with SME’s (Subject Matter Experts) to identify and specify potential account risks using proven written and verbal communication skills as well as working with all levels of management Financial Management Systems, Rolling Meadows, IL. Default Specialist for an accounts receivable management company to both government & private sectors 11/13 – 05/14  Managed and contacted borrowers in Federal default to assist them in setting up payment arrangements to remove them out of Federal default status recovering the account  Informed borrowers of their rights and responsibilities of the Loan Rehabilitation program and the steps after completing the Loan rehabilitation program  Was responsible for providing support and management to the United States Department of Education of daily, weekly, and monthly reports to student loans  Ensured compliance with Servicing Agreements,Federal/State Laws and U.S. Dept. of Education Guidelines  Delivered process improvement plans to eliminate manual intervention and extensive loan level reviews  Thoroughly documented account activities in order to ensure accurate reporting  Coordinated and monitored payment and posting of delinquent accounts to ensure timely payment within and negotiations that were set  Proactively search for methods, technologies and procedures to find and locate the borrowers in Federal Default
  • 3. Xerox Corporation, Bolingbrook, IL. Customer Care TeamLead for a leading enterprise for businessprocess and specialty management 05/12 – 11/13  Supervised and conducting weekly Team meetings while producing weekly and daily reporting on performance metrics for our client U.S. Cellular  Assisted in the review and implementation of corporate best practices and the review and revision of SLAs (once they are established)  Forecasted staffing needs based on volume demands, time off requests and other fluctuations in business  Assisted in planning and implementing department goals and made recommendations to management to improve efficiency and effectiveness  Conducted training classes and providing technical guidance while providing training in both customer service and business skills  Gathered information, researched/resolved inquiries and logged customer calls  Communicated appropriate options for resolution in a timely manner  Prepared standard reports to track workload, response time and quality of input Hare by Mizz Bea Inc., Wheaton, IL. Manager/Accounts Payable for an upscale hair salon 12/04 – 01/2015 Key Achievements:  Managed team of 10; set up-sales goals and determined the work that needed to be done in order to reach goals  Ordered supplies and products; Responded to employee related issues timely, fairly and efficiently  Resolve invoice discrepancies; Process payments for all purchases and send remittances  Process employee Payroll, research errors and 1040 prep; Review and process weekly expense report  Provide pricing information to customers  Bank reconciliations; Perform month-end-close activities  Possess solid time-management and organizational skills as well as in-depth knowledge of various beauty products, their ingredients and how these ingredients can affect the clients Cor Solutions, Rosemont, IL. Enrollment Specialist Manager for a clinical,administrative and provider services company 09/04–10/06 Key Achievements:  Developed, maintained and monitored ongoing training processes. Lead training refresher classes in regards to first presentations, follow up and queue management  Lead employees using a performance management and development process; Kept employees motivated which led to company high company retention  Appropriately communicated organization information through department & 1 on 1 meetings, email & normal interpersonal communication  Assisted in the planning, direction and coordination of the Enrollment Solutions department, including workflow and client consulting, to ensure efficient and productive processes which achieve the goals and objectives of the department and all internal and external customers  Managed efficiently and timely implementations of all full benefit enrollment projects to ensure the achievement of divisional goals and objectives and fulfill the sales and marketing strategies of the organization through customer service and customized systems that meet their objectives  Served as a subject matter expert full benefit enrollment and associated deliverables for enrollment methodology, business rules and required data for clients and carriers  Provided leadership, mentoring and colleague support to the full benefit team to ensure all objectives are met and to ensure that the team is meeting all goals established for and by all business units  Coordinated with sales and other leadership to achieve successfulenrollment outcomes REFERENCES AVAILABLE UPON REQUEST