Career Driven and always ready for a challenge. Dedicated to continuous growth and education. Creates and delivers a stimulating, enriching and productive environment to compete and remain cost efficient.

1. Jill Miller
1750 FM 423, Apt 1235, Frisco, TX 75033
469-525-1585
JM53805@gmail.com
OBJECTIVE
To become an integral partof a company where Ican contribute to the successof the organization withmymulti-layers
of managementexperience,stronganalytical skills,analysisandnegotiation expertise,policyand programdevelopment,
and quality customerservice thatIhave developedduringmycareerthroughmyprofessional workandeducation.
SUMMARYOF QUALIFICATIONS
Strongleadership, excellentcommunication andinterpersonal skills,dutifulrespectforcompliance inall regulated
environments,professionalmanagement,trendanalysis, , meetingfacilitation,policyanalysis,qualityassurance, anda
clearvisiontoaccomplishthe companygoals.
PROFESSIONALACCOMPLISHMENTS
Operations Resolutions Specialist,WalgreensSpecialty Pharmacy, Frisco, TX March 2014-Present
Responsible for functioning as a liaison for the Account Management and at select facilities, Field Sales
team to the facility and other facilities while acting as a resource for internal clients.
Assist and monitor the implementation of new plan business, new products, transitions, plan performance,
third-party administrator performance and informs appropriate personnel of department’s plans,
programs, and operations that affect their areas. Evaluate client utilization and help identify trends and
opportunities to improve utilization and report information to General Manager and Account Management
staff.
Ensure accuracy of reimbursement calculations and compliance with client contracts through testing and
analysis of plans. Analyze and recommend procedural and system solutions in order to improve accuracy
and integrity of prescription plan set-up by assisting in the creation of site specific SOP’s
Previous Positions within WSP includes PCC-Fertility, PCC-LD, PCC-PFS, PCS
Executive Director,Skyview LivingCenter,Denton,TX April 2012-December2012
Provided leadership and operational direction to a large ICF/MR facility serving 65 individuals with a
budget of $4M. Was responsible for overall operations of the facility in accordance to the needs of the
individuals served in compliance with federal, state, and local laws and regulations and according to
established company policies and procedures.
Developed a strategic partnership with business client(s) with a large number of associates through
effective consultation on strategic and operational issues. Offered options and/or direction to resolve
problems and address issues.
Provided facility information to new customers and venders. Set up facility tours and interviews. Ensured
all possible patient and patient families had a positive experience while touring facility, along with
providing all requested information and any additional information deemed helpful in patient choice.
Provided necessary follow-up with all patients and families to ensure quality service.

2. Researched and implemented new strategies for cost containment, employee engagement and strategic
alignment. Responsibilities included compliance, employee relations, employee training and development,
leadership development, mentoring and other projects with a strategic focus.
Provided coaching and counseling to management, associates, and peers in order to enhance individual
progress and business knowledge. Ensured tools were provided for success on all levels.
Unit Director,DentonState SupportedLivingCenter,Denton,TX March 2010-March 2012
Served as chief administrator for a unit comprised of 75 individuals and approximately 150 staff. Provided
leadership and planned, implemented, directed, and evaluated unit operations to assure quality care.
Provided campus-based direct services and supports to people with intellectual and developmental
disabilities, including but not limited to: daily living skills, social skills, 24 nursing care, and vocational
development.
Established goals and objectives, revised policy and procedures, and worked collaboratively with f acility
key players in order to stay within compliance of state and federal guidelines. Complied with federal,
state, and local legal requirements by studying existing and new legislation. Earned a spot on the Plan of
Correction Committee and Mock Survey Team to assess and correct shortcomings of State Supported
Living Centers throughout Texas.
Facilitated organizational training directly related to reports identifying faults within the facility along with
trends identifying positive implementation practices.
Reduced overtime costs 50% by improving the recruitment and interview process and implementing
employee training. Developed efficiency-enhancing workflow/process improvements that made it possible
to accommodate increasing responsibilities necessitated by staff reductions.
Program Director, Dungarvin,LLC,La Crosse,WI October2002-October 2009
Performed financial and human resource aspects of 7 adult family homes and multiple drop-by service
sites. Developed and implemented all policies with the purpose of ensuring compliance with all
government regulations, as well as maintaining alignment with organization mission. Processed applicant
background checks.
Facilitated management training curriculum concerning human resources management and employment
law to reduce employee litigation and grievances. Promoted teamwork and a people first mindset in order
to foster a positive and successful ‘family like’ home for the individuals, and a pleasant work experience
for the staff.
Improved relationships with outside agencies which resulted in increased revenue and referrals.
Established a positive organizational reputation within the community. Developed close professional
relationships with state and local authorities to assist with internal improvements and positive state
audits. Performed internal quality assessments for other agencies throughout the state.
EDUCATION
MBA, Human Resources,CapellaUniversity,Minneapolis,MN 2010
BS RecreationandLeisure Studies/MassCommunication,WinonaState University,Winona,MN 2001
PharmacyTechnicianinTraining:Full certificationexpectedApril2017