Traci Houston has over 20 years of experience in customer service, administrative assistance, reception, and secretarial roles. She has skills in organization, customer service, team building, attention to detail, and safety. Her work history includes positions in billing, leasing, personal assistance, care providing, and administrative roles. She is proficient in Microsoft Office, accounting software, and medical terminology. References are available upon request.

1. TRACI HOUSTON
8622 Knutson rd., Stanwood, WA 98292
Home: 4253300850 - Cell: 425-330-0850 - tracihstn@yahoo.com
PROFESSIONAL SUMMARY
Over 20 years in Customer Service Admin Asst. 8 years Detailed and Customer focus 15
+years Reception/ Secretarial experience Initiator. Follows the Lean Principles in daily
duties and interactions with others. Practices safety in the workplace. Fundamentals of
care giving, Computer photo work, website work Medical Admitting Exp Adaptable to
different procedures. Cert to teach Sign language. Clean TB test Clean background test
First Aid/CPR Hospice Experience/Cert for Traumatic Brain Injury. Experience
resolving difficult situations using lean thinking. Experience leading a staff to success
Open communication skills using the Lean methods. Able to speak to all types of people.
Dependable , punctual, focused. Successful Marketing for a large company and small
offices. Experience managing owners schedule of appointments. Ongoing training for
front office work and management skills for ICD9 coding. Medical terminology Posting
charges for daily charges. Enthusiastic and well-organized Administrative Assistant
with solid background in data entry, schedule management and event planning. Highly
organized and meticulous Administrative Assistant with experience in corporate office
settings. Hard-working, multi-tasking Executive Assistant with outstanding telephone,
scheduling and documentation skills. Experienced Office Manager with a strength in
managing multiple projects simultaneously and fostering a cohesive staff and
maintaining safety in the work place.
SKILLS
Lean Principles
Customer Service
Organization
Safety
Attention to detail
Team building
Quality assurance
Self starter
Motivated for success
WORK HISTORY
07/2014 to 02/2015 Billing/ Receptionist
Warm beach Senior Community – Stanwood, WA
Private, Medicare, Dshs, Secondary, Independant ) Deposits/Reception , Etc.?
Successfully implemented new technologies and process automations to encourage
continuous improvement.
Successfully implemented new technologies and process automations to encourage
continuous improvement.
Facilitated successful internal and external audits through sound and thorough
documentation.
Posted receipts to appropriate general ledger accounts.
Composed effective accounting reports summarizing accounts payable data.
11/2013 to 07/2014Leasing Consultant/ Asst Manager

2. Thrive Communities – Mill Creek, WA
Oversaw daily office operations for staff of 6 employees.
Oversaw inventory and office supply purchases.
Negotiated pricing with vendors regarding wholesale billing and marketing
procedures.
Processed accounts receivable and accounts payable.
Reduced overhead by taking on more responsibility with creative and administrative
projects.
Taught employees safety in the workplace.
Practiced lean principles within office.
Liaised with vendors to order and maintain inventory of office supplies.
10/2012 to 11/2013 Nanny/ Admin asst
The Stamford Family – Camano Island, WA
NAR, in home care.
Personal assistant
Scheduling doctor appointments
Prescription refills
06/2012 to 11/2013Personal Asst/ Nanny
Stanwood family Chiropractic
Scheduled daily appoinments
Cared for 2 children
Answered and managed incoming and outgoing calls while recording accurate
messages.
12/2010 to 10/2011 Care Provider
Us Inns Adult Family Home
Oversaw daily office operations for staff 5 employees.
NAR
Taught safety in the workplace with residents.
Cooking and scheduling for 6 residents.
Oversaw inventory and office supply purchases.
07/2010 Care Provider
In Home Caregiver
Caregiver in home(NAR)/ Reception.
client's have been 103,94).
08/2008 to 04/2011Personal Assistant/ Caregiver, Office Administrator
Michelle Padilla
Composed and drafted all outgoing correspondence and reports for Doctors
Managed daily medication
Scheduled all appointments.
Managed pain control.
Documentation daily activities accurately
01/2006 to 04/2007 Billing Specialist/Receptionist
Stanwood Camano Physical Therapy

3. Planned and coordinated logistics and materials for board meetings, committee
meetings and staff events.
Created detailed expense reports and requests for capital expenditures.
Composed effective accounting reports summarizing accounts payable data.
Posted receipts to appropriate general ledger accounts.
EDUCATION
High School Diploma:
Everett High School - Everett, WA
Continuing education in Management, Customer Service, Lean principles.
Coursework in Business Administration, Communications and Accounting
Coursework focused on safety in the workplace.
2011 Certificate: Nursing
Medprep - Everett, WA
Online QuickBooks coursework
Accounting Clerk program
2013 Certificate: Management, Office Administration
Gracehill -
Continuing education in Real Estate, Management.
ACCOMPLISHMENTS
Office Administration
Communicated with patients through phone, fax, email and in person to schedule
appointments and answer inquiries.
Monthly Reporting
Organized billing and invoice data and prepared accounts receivable and
expected revenue reports for controllers.
Data Entry
Reviewed and entered information accurately and efficiently.
Policy Development
Developed and implemented employee manual outlining all proper business
procedures and office policies, using lean principles.
Maintaining safety in the workplace.
Technology Proficient -
Developed a strong knowledge of hardware and software while keeping abreast of
new applications that increased efficiency and productivity for management and
clients.
REFERENCES
References Annalisa Gainer- Johnson (Community Manager) 206-683-0709 Lisa
Henderson (Admin Asst) 425-754-2618 Eileen Morgan (NW Champions Real
Estate/friend) 425-330-0744 Tara Goodson ( cutting loose salon owner) 360-618-3704
Sandy Twietmeyer (Husky Senior Care Client) 425-387-8058 Laura Salish (Pt care
coordinator fedelta) 206-427-0622 Autumn Falk ( Stanwood Chiro) 425-530-0594 Cindy
Traynor (Marketing Asst) 425-631-3220

4. Additional Reference letters available upon request