Shane R. Burrell has over 10 years of experience leading operations in healthcare settings. He has managed teams responsible for patient access, scheduling, and insurance verification. Burrell assisted with implementing new electronic medical record systems and developed programs to improve quality and employee engagement. Previously, he held leadership roles managing credit collections and employee relations in the banking industry. Burrell has a Master's in Human Resources Management and technical skills including Microsoft Office, Epic, and PeopleSoft.

1. Shane R. Burrell, MHRM
McDonough, GA 30253
(404) 434-4212
Email: sburrellmba@gmail.com
Executive Summary
Accomplished, driven, and innovative Health Services Operation leader with a keen
concentration in Ambulatory Access and Front End Revenue Cycle with 10+ years of
experience planning and managing daily operations for the current state, as well as
developing future state operating models and plans for execution for Patient Access and Pre -
Service initiatives. Managed cross-functional teams, developing and executing strategies to
expand hospital services, physician practice/clinical operations, and healthcare call center
teams. Transform organizational issues into workable solutions and benchmark
performances against key operational targets and goals. Developed numerous programs to
support corporate goals and created lean yet effective operating conditions. Recognized by
company leadership and peers as a smart, industrious, tenacious, and decisive leader and
visionary.
EDUCATION
MA, Human Resources Management with Distinction – Keller Graduate School of Management
– Atlanta, GA
Graduate Certificate of Business Administration – Keller Graduate School Management –
Atlanta, GA
BS, Business Administration – Southern University – New Orleans, Louisiana
Technical Skills
Microsoft Word Centricity Kronos Image Now Real Time Eligibility (RTE)
Alaris Emdeon Med Solutions Smart Square Cisco Systems
EPIC-Cadence People Soft Taleo Calabrio EMR Implementation/Consulting
MS Project PowerPoint Excel Outlook WordPress

2. PROFESSIONAL EXPERIENCE
PIEDMONT HEALTHCARE – Atlanta, GA 2013 to present
Financial Clearance Lead/Pre Registration Supervisor
 Oversaw and led the strategic planning and development, operations, and expansion
activities for the ambulatory patient scheduling functions across the Piedmont
Healthcare System for all Ambulatory Services serving and supporting over 100
Physicians, providing over 25,000 visits per year, directing service and quality initiatives
for pre-registration and insurance verification.
 Assisted with EPIC and CADENCE Go-Live Implementation. Verified patient insurance
and eligibility
 Monitor and evaluate call center performance (ie. ASA, AHT, etc.), to determine staffing
and other business needs as it relates to meeting and/or exceeding service goals and
metrics.
 Develop and execute call center scripting that allows for a more consumer centric
approach.
 Collaborated with Front-Line managers and other centralized ambulatory operations
managers to revamp and implement new initiatives that increased employee
engagement and retention enhancing team production, employee morale, individual
performance and job satisfaction.
 Enhanced employee professional growth and development by establishing employee
centric programs including career pathway mentoring sessions.
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 Partner with and advise front-line scheduling managers/supervisors in the creation,
development, and implementation of standardized performance monitoring tools to
effectively monitor staff and team production in the areas of Quality, customer service,
and scheduling protocol adherence.
 Envisioned, developed, and implemented a standardized ambulatory quality and
training program by creating a patient service on boarding initiative aiming to decrease
new hire registration errors.
PEACHTREE ORTHOPEDIC CLINIC – Atlanta, GA 2010 to 2013
Appointment Scheduling Lead/Employee Relations Specialist

3.  Administered HR recordkeeping, ensuring that confidentiality was maintained, ensuring
compliance with all applicable regulations and department standards. Prepared offer
letters for new hires, and maintained employee files
 Maintained accurate information in electronic and paper employee records, responsible
for all data entry in HRIS and other systems. Assisted in coordinating job/career fairs.
Partnered with HR director in coordinating recruiting and retention efforts
 Completed frequent and consistent data audits to ensure data integrity and corrected
information in a timely manner.
 Handled all employee on-boarding and off-boarding logistics to include setting up IT
needs, ensuring appropriate access to discounts, and communicating first day details.
Facilitated distribution of ID cards and access cards.
 Confirmed insurance coverage and obtained authorizations if applicable. Explained
regulatory financial requirements to the patient or responsible party and collected and
post deposits or deductibles as required
 Served as a liaison between the patient and department staff by informing patients of
procedures and delays. Assisted with Centricity implementation and
 Initiated and executed daily medical record maintenance while maintaining patient
confidentiality to include creation of patient charts, filing specific paperwork,
maintaining correspondence via mailing/faxing primary care provider as necessary.
 Managed and led 15+ team members, handled call escalations and completed
performance evaluations.
BANK OF AMERICA – Atlanta, GA 2007 to 2010
CREDIT COLLECTIONS SUPERVISOR
 Evaluated the financial position and credit worthiness of new/existing merchant
relationships and perform credit evaluations and formal credit write-ups.
 Led and managed 20+ team members to drive company strategies and adherence to
processes and protocols.
 Presented and defended credit decisions to higher credit authorities, credit committees,
sponsoring units, and audit bodies.
 Identified and reviewed high risk/high exposure relationships, liaise with key functional
areas and implemented the appropriate controls to mitigate risk to the business.
 Performed and presented detailed credit write-ups rendering sound recommendations to
Senior management with aggressive time-frames

4.  Developed and reviewed ideas that will increase company profitability and production while
maintaining portfolio integrity. Conducted employee call monitoring/tracking. Completed
employee performance evaluations
 Assisted with projects related to system enhancements within the credit and risk teams.
 Managed the sales performance of assigned departments assisting in meeting sales and
margin goals and issuing appropriate counseling and disciplinary actions as needed.