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TONYA M. KEIGHTLEY
PO Box 4291  Overland Park, KS 66204
tkeightley@hotmail.com  (832) 523-2396
Ambitious Executive with National and Regional Multi-Project Directorship Experience.
Strong Emphasis in the areas ofChange Management, Implementation and Strategy, within
Highly Competitive, Regulated and Volatile Operating Environments.
PROFILE
A reflective, solutions focused and detail oriented team player. Possess an aggressive
approach in identifying and resolving inefficient operational activities, while maintaining
and/or establishing strong strategic relationships with key stakeholders. Accustomed to
working alongside multidisciplinary teams on multi-million dollar projects separated
geographically. Exhibit outstanding leadership, problem solving, and project coordination
abilities while maintaining the highest ethics and compliance with regulatory constraints.
Accustomed to traveling at least 75% of the time.
 High-caliber leadership experience in multi-project management, strategic
planning, stake holder relations, and oversight of P&L and budgeting functions.
 Proficient as a self-starting Director in coordinating corporate training and
development, resource allocation, workforce planning and technical writing.
 Expertise in the administration of complex projects and process improvements in
connection with top management, key decisions makers, sales administrators and
professional field staff.
 Self-motivated to achieve peak productivity, surpass top quality standards,
streamline daily operations and meet strategic metrics in a timely fashion.
 Multi-tasking talents in team building, organization, needs analysis and attention
to detail in time-sensitive and cross-cultural situations.
AREAS OF EXPERTISE
OPERATIONS MANAGEMENT ● PUBLIC RELATIONS / MARKETING ● STRATEGIC PLANNING
TEAM BUILDING ● CHANGE MANAGEMENT ● BUDGETING / COST CONTROLS
PROCESS IMPROVEMENT ● BUSINESS DEVELOPMENT ● STAKEHOLDER RELATIONS
BUSINESS SAVVY ● ROOT CAUSE ANALYSIS ● REGULATORY COMPLIANCE
POLICY AND PROCEDURES ● TRAINING AND DEVELOPMENT

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EMPLOYMENT AND ACCOMPLISHMENTS
Davita Dialysis, Houston, TX 2014 - 2015
Regional Operations Director
Fortune 400 Company recognized nationally and operationally studied at Harvard Business Schools,for its
operationalexcellence in providing inpatient andoutpatient dialysis care in domestic andinternationalmarkets.
RESPONSIBILITIES
 Provide leadership and direction to the second largest Acutes division of Davita Dialysis.
 Operational size second only to Los Angeles, includes a $50 million budget, 5 Area
Managers and 200 employees, and 30 hospitals.
 Reverse operational course of previous leadership to allow for profitability, retention of employees
and repair reputation.
Historic Review
 Overtime representing 20% or $500,000 in 1st 6 months of 2014
 Retention below 75% with an open position rate of 20+ FTEs
 Revenue loss at more than 2 million per year
 Reputation amongst contracted partner hospitals was poor
 Oversee downsizing of operations to a functioning level where demand for services matched the
availability of labor:
 Stabilized operations through a joint effort with Divisional Vice President through hiring strong,
new leaders.
 Formulated a compensation strategy based on value of employee skills: to aid in retention and
recruitment.
 Devised new operational structure to create new positions leading to significant cost savings,
including the addition of more FTEs.
 Created reporting mechanism used to measure downtime between treatments: to increase
productivity.
 Implemented a centralized training program: to drive down Overtime and increase comradery
between new hires.
 Relocated center of operations closer to revenue producing centers: to decrease transportation
expenses.
 Discontinued service at non profitable or low volume centers: to allow resources to focus on
high volume, high revenue producing centers.
 Decreased time to fill on vacancies to less than 30 days through personally interviewing and
hiring candidates: to speed up the process.
 Created policy around pay practices with tiered levels of approval prior to payment: to control
abuse of company funds.
 Enacted Regional level approval on all adjustments to invoices: to include daily accounting for
all treatments, and mandatory retrieval of documentation prior to invoicing.
 Ensured time clocks were functional at all facilities: for accuracy and efficiency.
 Identified underperforming employees and provided training and/orcorrective action: to
improve performance.
 Provided Plans of Correction to regulatory agencies to correct systemic operational and clinical
deficiencies.

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Accelecare Wound Centers, Everett, WA 2009 -2013
Regional Project Dir/Interim VP of Ops (National Level), 2009 -2012
Program Director, 2012-2013
Startup provider of outsourced wound treatment services; partners with and manages Advance Wound
Centers for hospitals nationwide including rural/community, metropolitan and academic facilities.
RESPONSIBILITIES
 Contributed to 22% Company-wide Same Store Growth through Mentoring 80+ Directors of
Outpatient, Hospital-Based, Advanced Wound Centers on a weekly, and/or monthly basis, in
Community Education.
 Created a Marketing Boot Camp and Trained struggling Directors on how to overcome
Physician objections in the sales process; after first year of program, company expanded
training to all Directors.
 Created a Quarterly Marketing Action Plan and Trained Directors on how to
methodically target the various layers of specific operating markets; after first year of
program, company implemented as a Same Store Growth strategy for upcoming year.
 Created a Structured Regional Marketing Meeting to Disseminate company critical
information to Directors on marketing topics; after first year of program, overall Director
feedback supported continuation of program on a monthly basis.
 Co-Created a Treatment Tracking protocol to ensure timely Patient Identification and
rapid onset of treatment.
 Surpassed Company Objectives in 2010 and 2011
 Centers Opened: Exceeded goal by 4 in 2011 and 3 2010
 Exceeded Company Budget: Positive EBITA with 16% growth 2010-11
 Increased Visits: 2010 to 2011 by 13%
 Growth in Treatments per Day: 20% 2010 to 2011
 Launched 16+ Advanced Wound Centers
 Interviewed, Negotiated Salary, Coordinated Testing/Training,and Hire Dates for all
Directors, Clinical Managers,Hyperbaric Technicians, and Front Office Coordinators.
 Presented to, and recruited for, Physicians,then monitored Contracting, Training and
Credentialing processes,Negotiated schedule and Communicated performance/patient
care expectations.
 Directed Integration of new Service Line through Implementation of Policies, Forms,
Medical Records, Surgical and Non-surgical Privileges, Continuity of Care,
Establishment of the Revenue Cycle, Budgeting, Ordering of Capital and non-Capital
Equipment and Supplies and Facilities Development.
 Facilitated Productivity Improvement for 25+ Advanced Wound Centers
 Finance, Billing, and Coding through in-depth reviews of EOBs, Contractual
Adjustments, Revenue codes and Modifier usage.
 Marketing Knowledge used in training Directors how to create Area-Specific Marketing
plans and how to approach Physicians when providing Face-to-Face Medical education..
 Budgeting to forecast future revenues, Cost Containment in materials and staffing,
Process Management in treating more patients in less time,.
 Human Resources Retention, Team Cohesiveness in a continuously challenging

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operating environment.
 Physician Relations through discussion of healing data and national benchmarking
Diversified Clinical Services, Jacksonville, FL 2006 -2009
Program Director, 2006-2007
Area Program Director (National Level), 2007 -2009
Largest U.S. provider of outsourced wound management services; partners with/manages wound care
departments for 300 hospitals nationwide including rural/community, metropolitan and academic facilities.
Implementation Role: 4 Hospitals
Change Management Role: 8
RESPONSIBILITIES
 Act as primary liaison between designated Center partner hospitals and Area Vice President on
all aspects ofCenter operations and management.
 Communicate weekly, or more frequently as necessary,with Area Vice President and Lead Area
Program director to discuss status ofassigned Centers; Identify areas of improvement in
collaboration with the AVP of designated Center.
 Aid the Center staff in the preparation and maintenance of statistical data, reports,
directories, memoranda, etc., as required by Company.
 Assistwith annual departmental budget preparation process. Submit program budget plans to
Company Headquarters for review and approval.
 Coordinate the efficient use and distribution of corporate resources within the designated area
of operations.
 Working knowledge of medical advances in wound care and hyperbaric medicine,
reimbursement, and healthcare management.
 Steer program growth, performance and marketing plans, promoting awareness of indications
for hyperbaric medicine and the existence of the wound care/hyperbaric medicine services in
regional communities.
 Ensure general contract compliance by Company employees and partner hospitals; Interpret
contract elements and language for partner hospitals and Company staff as required.
 Advise hospital/Company on issues that are in conflict with, or not addressed in contracts;
Maintain confidentiality of contractual terms between hospital and Company.
 Compare minimum performance standards of contracts to actual performance of Centers.
Take proactive, necessary action when disparities are discovered.
 Orient all relevant hospital departments on Center material and administrative requirements.
ADDITIONAL EXPERIENCE
 Admissions and Marketing, Director, Life Care Center, McMinnville, OR
 Sales and Management, Assistant Manager, Enterprise Rent-A-Car, Salem, OR
 Banking and Lending, Loan Processor, Klamath First Federal Savings and Loan, Washington Mutual
Bank
 Law Enforcement, Code Enforcement, McMinnville Police Department, McMinnville, OR
EDUCATION
M.A. DEGREE – ORGANIZATIONAL MANAGEMENT
UNIVERSITY OF PHOENIX Tigard, OR
B.S.N DEGREE- NURSING (50% COMPLETE)
CHAMBERLAIN COLLEGE OF NURSING (3.97 SCIENCE GPA) Houston, TX
B.S. DEGREE – LAW ENFORCEMENT/BUSINESS
WESTERN OREGON UNIVERSITY Monmouth, OR

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A.A. / OREGON TRANSFER DEGREE
CHEMEKETA COMMUNITY COLLEGE Salem, OR