Renee Wooldridge has over 20 years of experience in operations management, administrative business management, and human resources. She has a track record of improving processes and reducing costs through data analysis. Her experience spans industries including construction, real estate, mortgage lending, and healthcare. She is proficient in Microsoft Office and Oracle systems and has strong communication, problem solving, and multi-tasking skills.

1. RENEE WOOLDRIDGE
4021 Blackmoor Street 317.439.5345
Mt. Pleasant, SC 29466 reneewooldridge1@gmail.com
www.linkedin.com/in/reneewooldridge
ADMINISTRATIVE BUSINESS MANAGER
Operations Management experience. Skilled with process review, improvements, and compliance, including planning,
organizing, implementing and directing administrative services. Solid understanding of accounts payable/receivable,
record keeping and operational report management. Knowledgeable with maintaining HR files, onboarding, benefits, and
performance reviews. Proficient with Microsoft Office desktop and Oracle E-Business Suite. Strong problem solving and
good decision making skills, utilizing inherent analytical/critical reasoning. Excellent written and oral communication skills,
incorporating productive communication to build rapport with multiple departments and customers. Able to maintain
composure in critical situations. Thrive in fast paced environment requiring multi-tasking and managing multiple projects
simultaneously, with strong track record for meeting deadlines.
PROFESSIONAL EXPERIENCE
MASCO CONTRACTOR SERVICES-Fortune 500 09/2012-01/30/2015
Indianapolis, IN
Regional Administrative Manager
 Hired/managed team to implement new business model for accounts receivable and data entry for 10 Divisions, 4
states. Eliminated inefficiencies, improved collections from >20% to <10% for accounts over 61 days aging.
 Transitioned division managers, sales and office personnel to best practices and standard of work procedures.
Achieved team, regional and national goals on time, consistently.
 Performed HR duties for all departments, including interviewing, onboarding, orientation, performance reviews,
file management/corporate compliance, benefits education and open enrollment.
 Reduced outstanding sales orders from 52 days open toward goal of 42 days by utilizing operational reports,
increased customer communication and account analysis.
 Reduced dry runs from 12% to 2% per week through implementing/running weekly Ops meetings with Production
and Sales to identify and eliminate recurring causes. Recognized regionally for this accomplishment.
 Increased profitability through improved accuracy of recognizing revenue, teaching and motivating staff, which
subsequently improved accuracy of monthly inventory counts.
 Invited by corporate continuous improvement leadership to participate in recording workshops to share my cost
reduction successes.
 Increased auto application rate of receivables in Oracle through analysis. Identified solutions for Cash
Applications department which were shared company-wide, considerably reducing manual processing.
 Reduced payroll discrepancies by implementing review process of work tickets with Production Managers.
Instructed staff in accurate written accountability, reducing off cycle checks, saving Payroll time and money.
 Reduced customer subcontract approval times with corporate review department to comply with project start
dates, avoiding penalties and building customer confidence and satisfaction.
 Improved division rating to top 10% company-wide for DOT driver compliance on JJ Keller Encompass.
Sycamore Group Associates, Inc. 12/2007-9/2012
Carmel, IN
Office Manager-Privately Owned Real Estate Brokerage
 Identified inefficiencies and implemented critical cost savings measures to restore operating budget.
 Managed HR onboarding and orientation, ensuring state licensure compliance. Instructed Sales in file
compliance procedures and assisted with obtaining required documentation for timely closings.
 Attended weekly Sales meetings, worked with team to establish and track Sales goals. Updated real estate
websites and listings, refreshed ads and created weekly marketing materials and postings for open houses.
 Participated in marketing campaign to Realtors, increasing team size by 75%.
 Transitioned to electronic payroll tax filing. Managed QuickBooks account payable/receivable, employee payroll,
including pre-tax filing preparation, W-2s, 1099s and payroll reports. Wrote office procedures manual.
 Managed accounting, leases, and rent collection for privately owned residential properties.

2.  Event planner for corporate client appreciation functions; 500+ clients, twice a year.
Liberty Mortgage Services, Inc. 3/2002-12/2007
Indianapolis, IN
Operations and Sales Manager-Privately Owned Mortgage Company
 Organized new business with partner from ground up. Fulfilled licensure requirements, negotiated lease,
purchased office equipment, furniture and software applications.
 Established networking and marketing plans, built solid relationships with referring partners.
 Developed quality control practices for internal auditing for HUD requirements, maintained annual compliance.
 Managed sales, operations, including AR/AP with QuickBooks, customer service, HR onboarding and training,
underwriting compliance, while maintaining personal pipeline of clients.
Cornerstone Mortgage and Reliance Mortgage Company 1/1998-3/2002
Indianapolis, IN and Carmel, IN
Loan Originator/Sales-Privately Owned Mortgage Company
 Skilled in sales, marketing, customer service, loan processing, and document compliance.
 Managed interoffice organization, employee orientation and training, lead generation.
Lappin Enterprises, Inc. 3/1992-1/1998
Indianapolis, IN
Owner and Licensed PTA Home Care Rehab Provider
 Started home care rehab company providing physical, occupational and speech therapy services on contract to
home care agencies, while carrying full time patient case load.
 Successfully marketed home care agencies, resulting in negotiated contracts with multiple home care agencies to
support staff of 15 full time therapists.
 Developed billing system, organized and supervised biweekly charting and compliance.
 Coordinated weekly staff meetings to asses and coordinate goal achievement between all therapies.
Professional Physical Therapy, Inc. 1988-1992
Edgewater, FL
Owner and Licensed PTA Outpatient and Home Care Provider
 Built physical therapy outpatient clinic from ground up, and provided home care rehab services on contract to
multiple agencies simultaneously. Successfully marketed to medical community to increase patient referrals.
 Developed/managed insurance billing process for private and government insurances, performed patient
scheduling, organized and maintained file document compliance.
EDUCATION
Vincennes University
Vincennes, IN
 AS in Physical Therapy; Dean’s List all semesters
 Business courses IUPUI
VOLUNTEER
Court Appointed Special Advocate 6/2006-12/2014
Indianapolis, IN
 CASA for Child Advocates, responsible for visiting assigned CHINS case children (possible abuse and/or neglect
cases) and assessing for safety and appropriateness of their placement, as well as overall well-being.
 Act as a voice to the court on behalf of the children. Attended monthly team meetings, quarterly training.
 Outstanding Achievement Award 2009, 2010, 2011.