1. JENNIFER EWING
9506 Civic Way #107 • Prospect, Kentucky 40059
502.322.6604 • jeneis@outlook.com
SENIOR ACCOUNT MANAGEMENT EXECUTIVE
Extensive experience in Account and Territory Management and Business Development in all facets of employee
benefits and healthcare related industries. Skilled in communicating, discussing, presenting, negotiating and
implementing all benefits to any size employer group or healthcare related industry provider. Strong Fortune 500 sales
and account management history in Healthcare and Life insurance. Consistently won President's Club including
Outstanding Leadership Award.
Strategic Planning • Benefits / Retirement • Account / Territory Management • Client Relations • Negotiations
Needs Assessment • Vendor Relations • Financial Analysis • Financial Consulting • Communication
AXA ASSISTANCE USA • Chicago, Illinois • 2/2014 to 9/2015
Provides travel assistance services, overseas healthcare management, reimbursement and US third party
administration for US members traveling overseas and TPA and network services for overseas members seeking
healthcare services in the US.
Senior Account Manager
Managed team of nine Senior Account Managers, Account Managers and Account Coordinators. Hired, trained and
developed dynamic US based International team. Served as overall relationship leader for largest US based insurance
company client.
Achievements:
• Presented and negotiated new international telehealth program to existing client with 6.5 million members.
Presented and negotiated with existing client to launch pilot program through consultative needs analysis. New pilot
population caused significant new revenue stream and funded new product start up and roll out and will be a core
competency for AXA with no other competitors at present.
• Effectively negotiated and renewed contract extension with company's largest client. Coordinated leadership team
to determine profitability of contract terms and negotiated with client. Maintained existing revenue stream of $12
million while growing revenue by an additional $600,000 and maintained 75 claims and customer service jobs.
• Company did not use a formal CRM system which created difficulties with accurate revenue forecasting. Trained
and monitored Account Management team's use of existing SalesForce.com system. As a result 100% of clients'
activity was entered, monitored and reported to Senior Management monthly. Improved financial forecasting and
accuracy for senior leaders.
• The company did not have a formal renewal process and could not identify profitability for an account. Collaborated
with CFO, CMO and Financial reporting team to create and identify profitability on accounts and successfully renew
accounts. Wrote and created formal renewal package and exhibits. Created process for financial analysis at
renewals. Streamlined work processes and efficiencies and increased renewal revenues.
ALLSTATE • Arnold, Maryland • 6/2011to 2/2014
Personal property, casualty and financial services.
Personal Financial Representative
Partnered with Allstate Property and Casualty offices and agents to sell and advise their clients on life insurance and
financial investment plans. Led agents to meet or exceed their financial quotas as an agency. Developed trusting
relationships and educational opportunities with agents to obtain referral leads. Held active FINRA Series 7 and 63
licenses.
Achievements:
• Assisted two new agency owners with office and business takeover. They needed education and hands-on
prospecting in their book of business to meet agency financial quotas to obtain bonus. Prospected and met with
their clients daily to sell life insurance and investment plans. Consistently called, mailed targeted mailings and
followed up. Partnered with agency owners to build and grow a substantial agency market. As a result new agents
became numbers one and three agents for production in the region.
• Sold life insurance and investment accounts for more than 175 agency clients. Performed daily calls, prospecting
and lead generation. Met with clients to build strong rapport and delivered policies.
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2. JENNIFER EWING • Page 2 • jeneis@outlook.com
AXA Advisors • Columbia, Maryland • 05/2010to 6/2011
Largest life insurance carrier and investment advisory firm.
Personal Financial Advisor
Studied and trained for Series 7 and 63 FINRA licenses.
Achievements:
• Upon training and completion of Series 7 and 63 FINRA testing, licenses were obtained. Then was recruited by
former Branch Manager to transfer to Allstate with better lead generation opportunities and a better compensation
program.
MEDASSURANT • Bowie, Maryland • 10/2008 to 10/2009
Provided healthcare data analytics and risk adjustment services and HEDIS quality measurement and chart review
services for Managed Medicare Advantage group plans.
Director of Business Development
Made company introductions and appointments for Senior Executives by calling and campaigning to Medicare
Advantage plans.
Achievements:
• With no CRM system in place researched and implemented SalesForce.com. 100% of active client data input and
all active prospects input.
• Generated new business and revenue. Called minimum of 25 leads/Medicare Advantage plans per day to generate
new accounts. Made consistent disciplined cold calls for introductions and company signed three new risk
adjustments clients.
CARENA • Seattle, Washington • 9/2007 to 9/2008
Provided 24/7 in home care by a physician to reduce emergency room utilization and costs.
Vice President of Sales and Business Development
Recruited to be member of Executive Team for venture capital startup. Hired, trained and managed team of three Sales
Directors to expand pilot nationally.
Achievements:
• The KEHP health plan managed in Kentucky had run away healthcare costs and utilization in emergency rooms.
Researched and investigated solutions. Found company started for Microsoft employees that provided in home
24/7 urgent care to decrease company costs and enhance the member experience. Spent nine months researching
and completing extensive due diligence with Carina and Microsoft. Then presented the concept to Humana Senior
Leadership for buy-in and agreement to provide a start-up pilot with Humana for KEHP. Agreement was reached for
a 12 month pilot.
• Recruited by Carena, from Humana, to lead a Business Development Team to take the concept nationally to other
health plans, providers and care management companies. Hired, recruited and trained a team of three National
Directors. Used vast network and resources to gain access to top leaders within national health insurance
companies, care management companies and key Fortune 100 companies. Created a massive pipeline in the first
year. Ultimately the business model proved to be non-scalable and was canceled. The company has since
completely overhauled and redesigned its business model. They currently provide a turn-key service to Kentucky
One health system.
HUMANA • Louisville, Kentucky • 8/2005 to 9/2007
Provider of individual and group healthcare, Medicare and TriCare healthcare insurance.
Director of Account Management
Managed delivery, account management, operations team, and outside vendors managing Kentucky Employees Health
Plan and Kentucky Teachers Retirement System including initial sale and implementation of plans with 365,000
members and $1,200,000 revenue per month.
Achievements:
• When the KEHP RFP was issued for statewide coverage, asked by Senior Management to join the pursuit team.
Joined senior team to write RFP, build business and delivery model, then lead installation and management of very
complex account. Only individual, company-wide, identified with the knowledge, experience and demeanor to step
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3. in. Awarded 235,000 new members in the Kentucky market network with $12 million plus of new service fees and
revenue and 365,000 new members making Kentucky the company’s largest market.
JENNIFER EWING • Page 3 • jeneis@outlook.com
• Awarded President’s Club each year and private Thunder Over Louisville cruise for excellence with KTRS Sales.
Awarded highest level of stock options and bonuses available.
• In a move to exceed revenue and upsell programs on existing client created pursuit team with Medicare leaders to
present and negotiate with KTRS leaders to implement Medicare Advantage plan for retirees. Awarded Medicare
Advantage business by adding 14,000 new members with over $35 million in new premiums and extensive
membership to provider networks. Received President's Club award each year. Exceeded all key goals and bonus
objectives. Met all financial key performance objectives with highest ranking for customer satisfaction.
• The KEHP contract contained $1 million at risk to meet key performance indicators. Monitored and managed KPIs
to ensure they were met. Achieved 100% of KPIs including 99.5% customer satisfaction.
• KEHP had runaway spending on emergency room usage. Performed financial analysis, identified trend and created
custom solution to reduce costs and improve member experience. Researched, negotiated and implemented 24/7
home health plan to reduce emergency room use by finding start-up company in Seattle, Carena, that provided 24/7
in-home doctor visit and treatment.
• Successfully worked with state politicians to testify and communicate success of the plan for employee and cabinet
satisfaction.
HUMANA • Louisville, Kentucky • 11/2002 to 9/2005
Director Customer Relationship Management National Accounts
Led Account Management team of 14 Account Managers and Coordinators managing 90 national account Fortune
500 clients.
Achievements:
• With segment leader took segment from the smallest market segment in the company to the 2nd largest with the
largest growth percentages in two years.
• Awarded Outstanding Leader for the company in 2005 due to vast growth and initiatives that increased company
operations and efficiencies.
• Accountable for Customer Relationship Management for the segment. Transitioned innew strategies. Appointed by
COO to lead segment in updating and re-creating the entire pursuit, Account Management retention strategy, and
redesign of customer reporting package for entire company. On three different projects worked with Boston
Consulting Group to redefine and reconfigure strategy and execution. Upon approval by upper management trained
entire field force. Stock and valuation for company with new growth and retention more than doubled.
• Awarded President's Club and private Thunder Over Louisville Cruise plus highest stock options and bonuses
available Maintained 90% retention rate and increased revenue at greatest rate for company.
• Developed company-wide new reporting process and format working with Chief Medical Officer and COO.
Conducted training for sales and account management personnel in field offices.
EDUCATION
Bachelor of Arts in English Literature
Indiana University, South Bend, Indiana
CERTIFICATIONS
Licensed Life and Health Agent in four states
COMPUTER SKILLS
Microsoft Office Suite
Resume