Deanna Thompson has over 10 years of experience in customer service and benefits administration roles. She currently serves as a Senior Associate at Xerox HR Solutions where she oversees pension benefits for several large clients, provides assistance on pension plan documents, educates plan participants, and assists with transactions. Previously she held roles providing customer service and data entry at Medi Media Inc. and North Jersey Media Group. She earned a Bachelor's degree in Business with a concentration in Human Resource Management in 2018.

1. Deanna C. Thompson
164 Autumn St. Passaic NJ 07055
Deanna.Thompson86@yahoo.com
(973) 272-5187
SUMMARYOF QUALIFICATIONS:
Uphold strong internal and external business partnerships, while following compliance and demonstrating
customer service practices for a positive resolution. Provide client services using the proper ethics from learning
and development through team building and leadership.
RELEVANT EXPERIENCE:
Xerox HR Solutions, Secaucus,N.J September 2012 - Present
Benefits AdministratorSeniorAssociate
 Oversee inquiries, policies and procedures regarding qualified and non-qualified pension for
Boeringher Ingelheim Pharmaceuticals and administer these benefits.
 Provide service for CVS and Verizon Wireless assisting in administrating their benefits.
 Serve as analyst to cross train with client Boeringher Ingelheim Pharmaceutical.
 Provide assistance in the completion and review of pension plan and 401K documents.
 Educate plan participants on their defined benefits, defined contribution, Qualified
Domestic Relation Order processes and plan requirements.
 Responsible for tracking, logging and analyzing pension estimates and benefit
commencement for plan retirees.
 Assist with the set-up of 401K accounts,loans, final distributions, withdrawals, and
allocations.
 Assist in running pension estimate and benefit calculations through online data base.
 Accountable for detailed pension analysis and 401k transactions.
 Provide explanation of annual funding notices and pension summary plan descriptions.
 Serve as peer advisor for newly hired representatives provide feedback,quality assurance
monitoring and coaching.
 Provide executive-level customer support to highly compensated employees.
 Monitor priority of calls and shift escalated calls to assure resolution to problems.
 Communicate appropriate options for resolution in a timely manner.
Medi Media Inc. Carlstadt,N.J August 2011 - September 2012
Customer Service Representative
 Verification of Pfizer recertification and drug samples for Hospitals, Pharmacies and Doctor Office
North Jersey Media Group, Woodland Park N.J March 2008 – September 2011
Customer Service Specialist/Data Entry Analyst
 Daily press runs completed while meeting report deadlines, spread sheets, and filing
 Completed daily inbound/outbound contact processed subscriber transactions, payments and inquires
EDUCATION:
University ofPhoenix March 2018
Bachelor of Science in Business with Concentration in Human Resource Management
Skills: MS Office Suite, Publisher, PowerPoint, Excel, Knova Software, Onpoint, Consona CRM, SQL Server
Participant Accounts Servicing System