This document outlines a 90-minute class on effective communication for leaders. The class aims to help leaders contrast different types of communication, communicate tasks and goals to their teams, and develop personal communication strategies. It provides examples of communication challenges and how to overcome them. The class also discusses considering cultural differences and individual team members' needs when planning communication.
Group Name :
Indri Mahrani puspamauluddianti@yahoo.com
Puspa Maulud Dianti indrimahrani999@gmail.com
Restu Imbang Pribadi Pribadirestu74@gmail.com
Nursing academy of east kotawaringin
www.akperkotim.ac.id/web/
Giving and Receiving Constructive Feedback Powerpointhortykim
What is constructive feedback?Why give constructive feedback?How to give effective constructive feedback.The sandwich method.How to effectively receive effective feedback.
Definition of Leadership:
Leadership refers to the relation between an individual and a group around some common interest and behaving in a manner directed or determined by him. Leadership may be defined in terms of totality of functions performed by executives as individuals and as a group.
or
Leader is a person who leads his team in an Organization or business for better results in doing their task or job given
Group Name :
Indri Mahrani puspamauluddianti@yahoo.com
Puspa Maulud Dianti indrimahrani999@gmail.com
Restu Imbang Pribadi Pribadirestu74@gmail.com
Nursing academy of east kotawaringin
www.akperkotim.ac.id/web/
Giving and Receiving Constructive Feedback Powerpointhortykim
What is constructive feedback?Why give constructive feedback?How to give effective constructive feedback.The sandwich method.How to effectively receive effective feedback.
Definition of Leadership:
Leadership refers to the relation between an individual and a group around some common interest and behaving in a manner directed or determined by him. Leadership may be defined in terms of totality of functions performed by executives as individuals and as a group.
or
Leader is a person who leads his team in an Organization or business for better results in doing their task or job given
Contains a brief introduction and explanation of Workplace communication, its importance, process of communication, different channels, barriers to it and how to overcome them.
What is interpersonal Communication? what is the importance of Interpersonal Communication in the workplace and what is remote work? what are the 6 important and basic elements of Interpersonal Communication?
Body language is an important aspect of presentation.A positive body language promotes confidence and courage of the presenter.This project focuses on the steps to follow to deliver an effective presentation.
Barriers of Communication,Types of Barriers in Communication,1.Physical barriers,2.Physiological barriers,Example for psychological,PSYCHOLOGICAL BARRIERS,Selective perception,Message related barrier,4.Organizational barrier,Organizational barriers,Cross-cultural barrier,Different languages And cultures,Learning about other cultures,Discrimination,Dealing with Discrimination in the Workplace,Types Of Discrimination,Overcoming barriers,Personal barriers,Barriers related to the communicator
Contains a brief introduction and explanation of Workplace communication, its importance, process of communication, different channels, barriers to it and how to overcome them.
What is interpersonal Communication? what is the importance of Interpersonal Communication in the workplace and what is remote work? what are the 6 important and basic elements of Interpersonal Communication?
Body language is an important aspect of presentation.A positive body language promotes confidence and courage of the presenter.This project focuses on the steps to follow to deliver an effective presentation.
Barriers of Communication,Types of Barriers in Communication,1.Physical barriers,2.Physiological barriers,Example for psychological,PSYCHOLOGICAL BARRIERS,Selective perception,Message related barrier,4.Organizational barrier,Organizational barriers,Cross-cultural barrier,Different languages And cultures,Learning about other cultures,Discrimination,Dealing with Discrimination in the Workplace,Types Of Discrimination,Overcoming barriers,Personal barriers,Barriers related to the communicator
Modern family pilot script for educational purposes - משפחה מודרנית תסריט ה...Maor Gillerman
תסריט הפיילוט זוכה פרס הWGA לסדרה 'משפחה מודרנית', מאת סטיב לוויתן וכריסטופר לויד.
The WGA award-winning pilot script for 'Modern Family'.
By Steve Levithan and Christopher Lloyd.
ORG423 Portfolio Project Self-Assessment of Leadership Communica.docxgerardkortney
ORG423 Portfolio Project
Self-Assessment of Leadership Communication Capabilities - checklist
Barrett (2014, p.405) Appendix A
Read through the list of capabilities and, for each one, mark your present level of expertise in the table below. The instructions on determining your average follow the table. If using this text in a class, you will probably want to ask your instructor for the electronic version of this assessment.
1 = Need to develop, essentially need a lot of work on this capability
2 = Need some work on this capability
3 = Acceptable, but could be stronger
4 = Very good abilities, close to leadership communication level
5 = Excellent abilities, leadership communication level achieved
Section 1 – Assessment of Core Capabilities
Area and Capability
1
2
3
4
5
Avg
Leadership Communication Ethos/Image
1. Understanding the characteristics of leadership communication
2. Recognizing and able to distinguish transformational leaders
3. Understanding how I am seen by others
4. Knowing how my personal style differs from others
5. Asking others to comment on my style
6. Assessing my own strengths and weaknesses
7. Setting goals for personal change
8. Willing to work on improving personal effectiveness
9. Influencing the behavior of others
10. Inspiring trust in others
11. Projecting confidence
12. Making ethical decisions
Totals
Audience Analysis and Strategy
1. Analyzing the context for communication
2. Analyzing audiences
3. Tailoring messages to different audiences
4. Selecting the most effective medium (channel)
5. Developing a complete communication strategy
Totals
Social Media and Other Written Communication
1. Deciding on communication purpose
2. Clarifying your purpose
3. Organizing your written communication
4. Using formatting effectively
5. Using language correctly
Area and Capability
1
2
3
4
5
Avg
6. Writing clearly
7. Writing concisely
8. Writing confidently
9. Using an appropriate style and tone
10. Knowing how to use social media in professional settings
11. Writing correspondence (texts, tweets, e-mails, etc.)
12. Writing formal documents and reports
13. Writing executive summaries and abstracts
14. Proofreading your own work
Totals
Oral Communication Skills
1. Delivering an impromptu presentation
2. Delivering an extemporaneous presentation
3. Organizing your presentation
4. Talking in small groups
5. Talking in large groups
6. Answering questions
7. Asking questions
8. Drawing others out
9. Summarizing and clarifying others’ ideas
10. Keeping to the topic
11. Summarizing a discussion
Totals
Visual Communication
1. Recognizing when to use graphics
2. Selecting and designing effective data charts
3..
MODULE 1COMMUNICATION IS BUSINESSWEEK 1LEADERSHI.docxroushhsiu
MODULE 1COMMUNICATION IS BUSINESS
WEEK 1LEADERSHIP, COMMUNICATION AND MANAGEMENT
Key Topics we will cover this week are:
•Introducing definitions of the elements of leadership, management and communication
•Developing a framework for the interrelationships between leadership communication and organisational communication, and discuss the framing of the role of the communication practitioner within the organisational structure
•By the end of Week 1 you should be able to discuss and identify leadership and management communication styles within your workplace or work experiences in the context of a study of Business Communication.
REQUIRED READING
Each week the readings from the set text (Dwyer, J 2016, Communication for Business and the Professions, Strategies and Skills, 6th edition) are listed as ‘textbook’:
Textbook: Chapter 1, Communication Foundations, pp 2-4.
Textbook: Chapter 8, Leadership, pp 185-203.
RECOMMENDED READING
The following reading has been electronically supplied in the Readings on the unit site:
Penrose, J M 1993, Advanced Business Communication, 2nd edition. Belmont, Caliph, Wadsworth Pub Co. Chapter 1, pp 4–15.
Independent Learning Task 1
Complete this sentence: Leadership is ….......................................?
Post your response on the Week 1 Discussion Board. Read other students definitions and respond to them whilst also responding’ to comments made about your own definition. Truly, there is no absolutely right or absolutely wrong answer, but the sharing of ideas in itself brings knowledge.
Remember to include at least one research source in each post and a Reference List. The Discussion Board is available for a three-week period – make sure you post in the Week 1 DB before midnight on Sunday of Week 3.
ABOUT INDEPENDENT LEARNING TASKS
The Independent learning tasks are peer-learning activities and while your Tutor will give weekly feedback, it will be general in its nature and not specific to individual students.
The idea of these tasks is to give students an opportunity to practice some elements of analysis or to delve more deeply into some aspect of theory that will help you develop a deeper understanding of the Unit content. It may also help you respond to your assignment tasks. The more you get involved with your peers, the better your collective and individual understanding is likely to be.
Part of your mark will be based on your own responses and your responses to other students. These Independent learning tasks represent an important part of Assessment 1. To access all the information on Assessment 1, go to your Unit Outline.
INTRODUCTION
Communication is part of all human activity. We all communicate all the time. It is so all-encompassing that it defies definition.
A respected scholar recently observed in the pages of this Journal that “considering that communication is one of the oldest human activities, it is somewhat astonishing that no general ...
MODULE 1COMMUNICATION IS BUSINESSWEEK 1LEADERSHI.docxaudeleypearl
MODULE 1COMMUNICATION IS BUSINESS
WEEK 1LEADERSHIP, COMMUNICATION AND MANAGEMENT
Key Topics we will cover this week are:
•Introducing definitions of the elements of leadership, management and communication
•Developing a framework for the interrelationships between leadership communication and organisational communication, and discuss the framing of the role of the communication practitioner within the organisational structure
•By the end of Week 1 you should be able to discuss and identify leadership and management communication styles within your workplace or work experiences in the context of a study of Business Communication.
REQUIRED READING
Each week the readings from the set text (Dwyer, J 2016, Communication for Business and the Professions, Strategies and Skills, 6th edition) are listed as ‘textbook’:
Textbook: Chapter 1, Communication Foundations, pp 2-4.
Textbook: Chapter 8, Leadership, pp 185-203.
RECOMMENDED READING
The following reading has been electronically supplied in the Readings on the unit site:
Penrose, J M 1993, Advanced Business Communication, 2nd edition. Belmont, Caliph, Wadsworth Pub Co. Chapter 1, pp 4–15.
Independent Learning Task 1
Complete this sentence: Leadership is ….......................................?
Post your response on the Week 1 Discussion Board. Read other students definitions and respond to them whilst also responding’ to comments made about your own definition. Truly, there is no absolutely right or absolutely wrong answer, but the sharing of ideas in itself brings knowledge.
Remember to include at least one research source in each post and a Reference List. The Discussion Board is available for a three-week period – make sure you post in the Week 1 DB before midnight on Sunday of Week 3.
ABOUT INDEPENDENT LEARNING TASKS
The Independent learning tasks are peer-learning activities and while your Tutor will give weekly feedback, it will be general in its nature and not specific to individual students.
The idea of these tasks is to give students an opportunity to practice some elements of analysis or to delve more deeply into some aspect of theory that will help you develop a deeper understanding of the Unit content. It may also help you respond to your assignment tasks. The more you get involved with your peers, the better your collective and individual understanding is likely to be.
Part of your mark will be based on your own responses and your responses to other students. These Independent learning tasks represent an important part of Assessment 1. To access all the information on Assessment 1, go to your Unit Outline.
INTRODUCTION
Communication is part of all human activity. We all communicate all the time. It is so all-encompassing that it defies definition.
A respected scholar recently observed in the pages of this Journal that “considering that communication is one of the oldest human activities, it is somewhat astonishing that no general.
Effective Communication within a teamMar.docxSALU18
Effective Communication
within a team
Mark Jones
Business Communicators
1
Agenda
Effective Communication with different types of team.
Common ways of communication/ mistakes in miscommunication
Managers Communication Skills
Communication Barriers
Evaluate Team Communication
What is Effective Communication?
Effective Communication is defined as a verbal speech of other methods of relaying information that get a point across.
Types of Team
Project Team Virtual Team
Work Team
Communication Strategies
Trust
Listening
Motivation
Understanding
Most Common Ways to Communicate
Speaking – Face to face
Memo
Fax
E-mail
Body language
Visual image
Alternative ways to communicate
Voice Mail
Body language
Visual image
Presentations
Mistake on communication
Missing the big picture
Misleading Body language
Making assumptions
Managers Skills
Trustworthy
Confidence
Passionate
Remain calm
Role model
Understanding
Managers Actions
Listens
Mediator
Issue Identifier
Plan of correction
Advocate
Encourager
Common Barriers
Language Differences
Gender Differences
Common Barriers
Interpersonal Barriers
Emotional Cultural
Physical Barriers
Lack of trust
Overcome Barriers
Learn techniques for a better team building
Language line
Learn cultures
Evaluate communication
In Service
Feedback
Surveys
Round Table
Results are positive
Less misunderstanding
Positive energy
Communication is working IF….
Summary
The importance of communication, how and what to do to be an effective communicator.
What can be done and what strategies you can use to overcome the barriers that you may encounter.
Evaluate your effective communication and measure your results by different methods.
Also know if it is working by the results of the overall outcome.
References
Frank Cervone, H. (2014). Effective communication for project success. OCLC Systems and Services,30(2), 74. Retrieved from http://ezproxy.liberty.edu:2048/login?url=http://search.proquest.com/docview/16677 06148?accountid=12085
Hills, L., DA. (2013). Overcoming the ten most common barriers to effective team communication.
The Journal of Medical Practice Management: MPM, 29(2), 99-103. Retrieved from http://ezproxy.liberty.edu:2048/login?url=http://search.proquest.com/docview/14586 18907?accountid=12085
Morgan, L., Paucar-Caceres, A., & Wright, G. (2014). Leading effective global virtual teams: The consequences of methods of communication. Systemic Practice and Action Research,27(6), 607-624. Retrieved fr ...
Making Progress Please respond to the following Part .docxlashandaotley
"Making Progress"
Please respond to the following:
Part 1:
How has your communication changed?
What are you practicing now on a regular basis?
Rate your progress using the following rubric and note how your rating has changed from week 1.
Communication Skill Levels
Novice
: You tend to “wing it” when communicating. Your messages seldom achieve your desired goals.
Intermediate
: Your communications are sometimes effective, but you lack an established process for communicating (and you aren’t actively testing your methods).
Proficient:
You apply some tools and techniques of communications and, while you may do so inconsistently, you are fairly effective when you communicate.
Distinguished
: You are considered highly professional. You regularly influence outcomes through communications and you are highly communications-oriented.
Expert:
You have extensive experience in business communications, are well-versed in the topic, and can influence goals strategically while driving action with your messaging.
Part 2:
How often do you verbally present to others?
How do you feel about speaking/presenting in front of groups?
Also, class, how do you define leadership? In organizations, are blogs required for leadership communications?
The best way for a large company to set up an Internet division is to create a separate, free-standing unit, called a spin-off, because the unit will have the autonomy and flexibility to operate at Internet speed rather than being hampered by the larger organization’s rules and procedures. How does transformational leadership and effective communication apply to this concept?
...
Welcoming Diversity as you Bring Professional Development to VolunteersRose Holland, CWDP
The is the second of a two part webinar series on bringing professional development to your volunteer team. Volunteers are diverse as is the population served by the volunteers.
We will discuss how we can welcome the diversity of our volunteers as we bring Professional Development into our organization. The webinar will include:
* Define Diversity
* Discuss types of diversity in our volunteer organizations
* Provide ideas of ways in which we could add a component of professional development to celebrate and build our diverse volunteer group
Job searching takes effort and a strategy. Learn to create your own job search strategy.
By the end of this session you will be able to:
* Identify ways in which you can establish career goals
* Determine how to research the job market
* Understand specific job-search methods
* Create a plan for your job search
Attending a job fair is not merely a matter of showing up, it takes preparation and a plan. By the end of this workshops you will be able to:
* Identify the types of job fairs
* Determine ways in which you can customize your resume
* Understand the importance of your personal presentation
* List specific ways in which you will prepare for the upcoming job fair
This webinar focuses on social media tools for job seekers. Topics covered include;
* Linked-In (from creating a profile to finding jobs)
* Facebook (from security to job search tools and networking)
* Twitter (from job searching to twesumes)
* Various other social media tools
This webinar focuses on:
1) Strategic Volunteerism - what is it and how do you strategically volunteer
2) Assessing your Volunteer Contributions - what are you really doing and how can it be measured
3) Documenting your Volunteer Work - building a portfolio and adding your volunteer work to your resume
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
1. Army Family Team Building Leadership Development
L.3 Effective Communication for Leaders
FY13 Army Family Team Building – Leadership Development 1
Army Family Team Building (AFTB)
L.3 Effective Communication for Leaders
Outcome Measure: The learners will construct communication strategies to
successfully convey information as leaders to teams or individuals.
TargetAudience: Service Members, Department of Defense (DoD) Civilians,
Military Community Member, and their Families.
Instructor: AFTB Instructors
Class Length: 90 minutes
Equipmentand Supplies:
Digital Projector
Computer
Viewing Screen
Class Materials:
Script
Handouts
1 Are You Communicating Effectively
2 Types of Communication
3.1 Cultural Differences in Nonverbal Communications
3.2 Cultural Differences in Nonverbal Communications
3.3 Cultural Differences in Nonverbal Communications
4 Communicating the Task, Purpose, Method and End State
5 Task, Purpose, Method, End State Scenario
6 Sample Communications Strategy
7 SMART Goals
8 12 Tips for an Effective Communications Strategy and Plan
9 Personal Communications Strategy
Slides
1. Effective Communication for Leaders
2. Learning Objectives
3. Effective Communication
2. Army Family Team Building Leadership Development
L.3 Effective Communication for Leaders
FY13 Army Family Team Building – Leadership Development 2
4. Communication Guidelines for Leaders
5. Leaders Use a Variety of Ways to Communicate
6. Cultural Differences in Nonverbal Communication
7. Role of Leader in Communicating with a Team
8. SMART Goals
9. Effective Communication Strategy
10. Communication Strategy
11. Lasting Impression
12. Learning Objectives
13. Effective Communication for Leaders
Instructor Aids
1. Types of Communication
2. Task, Purpose, Method, End State Scenario
Exercises
1. Communication Evaluation
2. Types of Communication
3. Task, Purpose, Method, End State Scenario
4. Lasting Impression
Learning Objectives:
At the end of this class, the learner will:
1. Contrast various types of communication and determine the appropriate
usage as a leader.
2. Communicate the task, purpose, method, and end state.
3. Construct a personal communication strategy to support your leadership
roles.
3. Army Family Team Building Leadership Development
L.3 Effective Communication for Leaders
FY13 Army Family Team Building – Leadership Development 3
1. Introduction
Slide 1: Effective Communication for Leaders
What do you consider to be a key ingredient to being an effective leader? PAUSE for
responses. (Possible Answers: Communication, integrity, honesty, personal courage,
etc.)
Would you agree that communication is one of the keys to being an effective
leader?
Communication is central to all human behavior and is one of the essential elements of
leadership. All individuals, especially leaders, must be able to present information in a
manner that is clear and concise in order to be effective in groups or organizations they
lead.
When is communication effective? PAUSE for responses. (Possible Answers:
When it is understood by the intended audience, when the receiver of a message
understands the message that a sender meant to send)
For communication to be effective, the message that is heard has to be the message
that is sent. Effective Communication also requires that the communicator be aware of
the different means of communication available and then choose and utilize the most
effective means. Effective communication also requires leaders to receive information
from others.
What skill does a leader need to have to effectively receive information from
others? PAUSE for responses. (Possible Answer: Good listening skills)
Without effective communication, there is no leadership. The effectiveness of a leader is
directly correlated to his or her ability to communicate. Leaders with exemplary
communication skills stand out in a crowd. Many factors play into effective
communication: our leadership style, the means we choose to communicate, and the
audience receiving the information.
Our purpose today with this class is to identify factors leaders need to consider in their
communication and organize a strategy to ensure effective communication.
Slide 2: Learning Objectives
4. Army Family Team Building Leadership Development
L.3 Effective Communication for Leaders
FY13 Army Family Team Building – Leadership Development 4
At the end of this class, participants will be prepared to:
1. Contrast various types of communication and determine the appropriate usage as a
leader.
2. Communicate the task, purpose, method and end state.
3. Construct a personal communication strategy to support your leadership roles.
Many of the problems that occur in a group or an organization are the direct result of
people failing to effectively communicate. Faulty communication can lead to confusion
and cause a good plan to fail. As a leader you need to think about how well your
intended messages are being understood by the receiver. Ask yourself if you are
achieving this goal of communication.
What happens if a leader’s intended message is not understood by the receiver?
PAUSE for responses. (Possible Answers: Confusion, frustration, plans fail, ideas don’t
come to fruition, etc.)
Before we start talking about how leaders can create effective communication within
their teams let us take a few minutes to identify your personal strengths and
opportunities for growth associated with some of the factors of communication.
EXERCISE 1: Are You Communicating Effectively?
INSTRUCTOR NOTE:
This exercise is to help the students evaluate their communication skills as leaders. Give the
students about five minutes to answer questions. Stress to the students that this evaluation is
only as effective as the honesty of their answers. After the students finish the evaluation, have
them circle the number of the question(s) they answered with a No. These are the areas where
they will want to make improvements.
Handout 1: Are You Communicating Effectively?
Turn to Handout 1: Are You Communicating Effectively? This is a personal evaluation.
You will not share your answers. The questions on this evaluation address various
communication factors leaders should consider when communicating. It will only be as
effective as you are honest in evaluating your communication skills. You can use this
exercise as a personal guide to understanding your strengths and opportunities for
growth as a leader with respect to your communication skills.
You have five minutes to complete this evaluation. Please begin.
5. Army Family Team Building Leadership Development
L.3 Effective Communication for Leaders
FY13 Army Family Team Building – Leadership Development 5
Once everyone has completed the evaluation, have the students circle the numbers of
the questions they answered with a NO. Then ask the students the following questions.
How did that go? PAUSE for responses.
What does the diversity of the communication factors say to you about
communication as a leader? PAUSE for responses.
How do you think your communication skills would be improved if you worked on
implementing the factors of your ‘no’ responses? PAUSE for responses.
Slide 3: Effective Communication
As we mentioned earlier, effective communication occurs only if the receiver
understands the exact information or idea that the sender intended to transmit.
Is this always an easy task? PAUSE for responses. (Answer: No)
Why or why not? PAUSE for responses. (Possible Answers: Overload of
information, language barriers, non-verbal cues, inattentive listener, etc.)
Would you agree with these guidelines? PAUSE for responses.
Slide 4: Communication Guidelines for Leaders
In the AFTB Personal Growth Communication Class you discussed verbal and non-
verbal communication and listening skills. As a leader, we also need to use a variety of
communication types in the communication process.
On the surface, communication appears to be simple – write an email, make a phone
call, or send a memo, but in fact it is a complex process. Leaders must understand the
various elements of the communication process to apply them effectively. This process
is the chain of understanding that integrates the members of an organization or team
from top to bottom, bottom to top, and side to side. Let us start by taking a closer look at
the types of communication a leader might have and when they are most appropriate.
6. Army Family Team Building Leadership Development
L.3 Effective Communication for Leaders
FY13 Army Family Team Building – Leadership Development 6
2. Objective 1: Contrast various types of communication
and determine the appropriate usage as a leader
What are some methods we use to communicate? PAUSE for responses.
(Possible Answers: Telephone, email, face-to-face, meetings, instant messaging,
Facebook/social media, etc.)
Slide 5: Leaders Use a Variety of Ways to Communicate
Handout 2: Types of Communication
INSTRUCTOR NOTE:
Handout 2: Types of Communication is a three part exercise to help the students contrast the
various types of communication. Have students form dyads or triads to determine the
challenges for each type of communication and complete column 2. After five minutes have
students brief out answers and process with the following questions. Then give students five
minutes to determine how to overcome the challenges in column 3. Finally, lead a large group
discussion about when it is best to use each type of communication and have student’s
complete column 4.
As leaders we use a variety of ways to communicate with our teams. Each of them have
pros and cons. Turn to Handout 2: Types of Communication. In the first column there is
a list with types of communication. Work with a partner; list challenges that might be
associated with each type of communication in the second column. You have five
minutes to complete the second column. When everyone is finished we are going to talk
about the challenges.
What are some challenges your group found? PAUSE for responses.
What types of communication do you find most challenging as a leader? PAUSE
for responses.
Do you think it will be easy to overcome these communication challenges? Why or
why not? PAUSE for responses.
Now working with the same group, fill out the next column, “How to Overcome”. Think
of ways that you, in your role as a leader, can overcome the communication challenges
listed on the handout. You will have five minutes.
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Was it easy to determine ways to overcome the challenges? PAUSE for
responses.
How will being aware of the challenges and how to overcome them help your
communication as a leader? PAUSE for responses.
Do you think any one method of communication is 100% effective? PAUSE for
responses.
Why or Why not? PAUSE for responses.
Let us look at types of communication and discuss when it is best to use each type.
When is the telephone a good means of communication? PAUSE for responses.
(Possible Answers: When you need the feedback of nonverbal cues such as tone and
voice quality, to make communication more personal)
When is it important to have face to face communication? PAUSE for responses.
(Possible Answers: When you need all the nonverbal cues of body language, voice, eye
contact etc., if you are correcting a behavior or dealing with conflict; when the
communication is vital to success)
When is a meeting appropriate? PAUSE for responses. (Possible Answers: When
there is group conflict, when the group is forming, when group decisions need to be
made, to make a plan, when there is a lot of information to convey)
If you are interested in more detail about when to have a meeting, when not to, and how
to make it successful, you can find it in the AFTB Leadership Development Level: L.4
Developing Great Meetings.
When is it best to put communication in writing? PAUSE for responses. (Possible
Answers: Formal communication, when you need a record of the communication, when
there is a lot of information or details)
When is using Social Media to communicate appropriate? PAUSE for responses.
(Possible Answers: Informal communication, to update team members, when the
information does not affect personal or operational security)
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When might you use text or instant messages as a leader? PAUSE for responses.
(Possible Answers: Quick reminders, when you need an immediate response, for very
informal communication)
It is important for you to plan your communication so it can be effective. This is
especially true for leaders. By planning how you will communicate you can avoid
misunderstandings and help your team accomplish their goals. Planning your
communication not only means that you plan what you will say and how you will say it,
but that you will plan when to use specific types of communication.
What are some other considerations you should take into account when planning
your communication? PAUSE for responses. (Possible Answers: The comfort a team
member has with technology, cultural difference that can lead to miscommunication,
etc.).
It is important to consider many factors when you are planning your communication.
Not only do you need to think about the type of communication that is best for your
team, you need to consider individual team members. You may have a team member
that is not comfortable utilizing text messaging or social media. If you chose to use
these methods you may alienate that team member.
In addition to considering the type of communication, you need to take into account the
needs of the group and individuals as discussed in the Leadership Development Level:
L.1 Leadership Through Understanding Needs, the difference in generations as
discussed in the Personal Growth Level: G.1 Learn to Communicate, and differences in
cultures. Our Armed Forces are working together in a joint environment. Each service
has their own terminology and culture. We also find ourselves working alongside those
of many different cultures whether it be abroad or within our local community. As
leaders, it is our job to make sure we are communicating effectively with each of our
team members.
Slide 6: Cultural Differences
Let us start by talking about some of the differences between US military services.
How many of you have been stationed with folks from a different branch of service
or at an Air Force or Navy Base? PAUSE for a show of hands.
What are some of the differences? PAUSE for responses. (Possible Answers:
They call programs and services different names, have different terms and acronyms,
different rank insignia, different customs and courtesies i.e. in official AF receiving line
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gentleman precedes lady, in Army and Navy lady precedes gentleman, ranks are more
segregated, may have stereotypes or different expectations)
How might having a team member from a different branch of service affect
communication? PAUSE for responses. (Possible Answers: Ensure they have access
to same systems (e-mail, AKO, etc.), be conscious of speaking “army speak”, be sure
expectations and processes are clearly communicated)
Have any of you lived overseas or been on a team with someone from a different
country or culture? PAUSE for a show of hands.
What were some of the differences in communication that you noticed? PAUSE for
responses. (Possible Answers: See Handout 3: Cultural Differences in Nonverbal
Communications)
As a leader it is important for us to be aware of the possible barriers to communication
that our team member’s different experiences and cultures might create and educate
ourselves when the need arises.
As a leader where might you find information on communication differences
between cultures? PAUSE for responses. (Possible Answers: Internet, embassies,
protocol office)
Handout 3.1-3.3: Cultural Differences in Nonverbal Communication Modes
In addition to those places we have a gift for you. Take a quick read through Handout
3.1, 3.2, 3.3 Cultural Differences in Nonverbal Communications and highlight three
things you were not aware of. You will have a couple of minutes to skim through the
entire handout.
Which cultural difference did you find most interesting on Handout 3.1, 3.2, 3.3:
Cultural Differences in Nonverbal Communications? PAUSE for responses. (Get three
to five responses)
When you find yourself leading a multicultural team you can refer back to this handout
or conduct some of your own research to help you ensure effective communication with
all members of the team.
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At this point, we have discussed the various means of communication we use and how
to get the most out of each, and we have addressed how cultural influence can impact
communication. Regardless of which means we choose to communicate or who is on
our team, the role of the leader is to effectively communicate what the team is doing,
why they are doing it, how it is expected to be done, and what the final product should
be. When leaders clearly communicate these four items to all members of the team they
set the team up for success.
3. Objective 2: Communicate the task, purpose, method and
end state
Slide 7: Role of a Leader in Communicating with a Team
Handout 4: Communicating the Task, Purpose, Method and End State
As you can see from the slide, the leader must clearly lay out the task, purpose, method
and end state for their team. The purpose of communicating the task, purpose, method
and end state is not to summarize the concept of the project, but to focus team
members on the desired end state. Effective communication disciplines the team’s
efforts and helps to establish guidelines for the team to follow while working together on
a project. Team leaders should keep the directions short and to the point. There should
be enough information to guide the team and help them when they get confused, but
have enough leeway to let them run with the project and produce a product on a team
level.
Let us look at what each section means.
Defining the task identifies the project to be done, when it is to be accomplished and the
effects desired. You may define this, as the leader, or often this will already be defined
for you.
If the task hasn’t already been defined for you, how would you start to define the
parameters? PAUSE for responses. How would you accomplish this? PAUSE for
responses. (Possible Answers: Find out what the objective of the project is, ask for a
specific timeline, ask for specific end product that the supervisor wants)
The purpose identifies to the team the purpose of the project and what you want from
the team in relation to the project.
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What do you need to look at in order to disseminate the purpose of a task? PAUSE
for responses. (Possible Answers: A clear vision to communicate the task, the strength
and weaknesses of the team, etc.)
Describing the method identifies how the task is to be accomplished, to include
checkpoints and deadlines. This can be done in detail or left up to the team to decide
with minimal or no guidance from the leader.
Name some methods you have seen work to keep a task on track. PAUSE for
responses. (Possible Answers: Checklists, clear division of responsibilities, check and
balance systems, etc.)
How do you, as a leader, figure out what the team needs to accomplish a project?
PAUSE for responses. (Possible Answers: Talk with previous leadership, check
regulations, assesses strengths and opportunities of each team member, etc.)
What are some factors you would take into consideration when deciding how much
guidance to give? PAUSE for responses. (Possible Answers: Competence and
commitment, style of leadership used (directing, supporting, coaching, or delegating))
The leader defines the end product. The leader will need to communicate not only the
end state but any specific requirements and time lines. This requires assessment and
decision by the leader. If successful, the team can prepare for future projects. If the
team is not successful, the team will: repeat the process, adjust the methods for getting
the task done.
Have you been on a team where the end state did not match the standard? What
happened? PAUSE for responses.
As a leader when you define the end state, remember to ask yourself: Has the project
been completed to the standards that you set? If not, what needs to change and how is
this accomplished?
What do you believe some of the leader’s responsibilities are for leading a team
while they are working on the project? PAUSE for responses. (Possible Answers: make
sure each member understands his or her part of the project, let the team know how
they are doing, check on the progress, provide assistance and feedback)
As a leader, while the project is in progress it is your responsibility to: Check in with
team members on a consistent basis to ensure the team is meeting project
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requirements, offer guidance and answer any questions and forward new information to
the team as it becomes available. You also need to ensure time-lines are met as well as
make and communicate any adjustments needed based on progress of the project or
changes from the originator of the project. Finally, make changes to the team in order to
meet project requirements or deadlines if needed.
Why, as a leader, is it so vital to effectively communicate the Task, Purpose,
Method, and End state to your team? PAUSE for responses. (Possible Answers: You
have to communicate what you are doing to the team or they will not be able to
complete the task, if you do not communicate clearly, your team will not understand
what the end product is supposed to look like)
Let us practice being leaders who communicate a task, purpose, method and end state
to a team.
EXERCISE 4 – TASK,PURPOSE, METHOD,END STATE SCENARIO
Handout 5: Task, Purpose, Method, End State Scenario
INSTRUCTOR NOTE:
Give the students three to five minutes to work individually to complete Handout 5: Task,
Purpose, Method, End State Scenario. Then have the students work in small groups to discuss
their answers for eight to ten minutes. Ask different groups to share their answers. Have
different groups share different parts; that way others can add to their own scenarios.
Please turn to Handout 5: Task, Purpose, Method, End State Scenario. Working
individually, please take about 5 minutes to jot down some answers to the questions
that you see on Handout 5: Task, Purpose, Method, End State Scenario. Then we are
going to break into groups and you will have the opportunity to share your thoughts with
each other.
Would group one identify the task and purpose? PAUSE for responses. (Allow
group to brief out their answer and encourage other groups to take notes)
Group two please tell me how you would disseminate the purpose. PAUSE for
responses. (Allow group to brief out their answer and encourage other groups to take
notes)
Group three what was your chosen methods? PAUSE for responses. (Allow group
to brief out their answer and encourage other groups to take notes)
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Would another group state what the desired end state is? PAUSE for responses.
(Allow group to brief out their answer and encourage other groups to take notes)
And finally, let us have our last group share what means of communication they
choose to communicate? PAUSE for responses. (Allow group to brief out their answer
and encourage other groups to take notes)
Ask all of the students the following questions:
What challenges did you or members of your group have as you completed the
worksheet? PAUSE for responses. (Possible Answers: It was difficult determine
methods to employ to make sure the project is done in a timely manner)
In listening to others, do you have any areas you would handle differently now?
PAUSE for responses. Which areas? Pause for one or two responses.
How did this exercise help you in recognizing the importance of defining the task,
purpose, method, and end state? PAUSE for responses. (Possible Answers: I realized it
is more challenging than I thought, I have to really understand these in order to
communicate them to my team)
What is your prediction for the success of a team where the leader communicates
the task, purpose, method, and end state clearly? PAUSE for responses. (Possible
Answers: The project is completed to standard and on time, the team members feel
good about the process, etc.)
It is vital that you communicate effectively with your team during the process and obtain
feedback. A good way to ensure your true intent is being communicated effectively in all
methods of communication is to have an effective communication strategy.
4. Objective 3: Construct a communication strategy to
successfully support their leadership roles
To help enhance your communication skills as a leader it is important to develop an
effective written communication strategy. You may be asking yourself what does that
mean and how does that help with my communication. An effective communication
strategy will take into consideration various questions and goals to keep you focused on
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the outcome or processes you wish to accomplish. Let us see what a written
communication strategy might look like.
Slide 8: Communication Strategy
Handout 6: Sample Communication Strategy
Turn to Handout 6: Sample Communication Strategy here you will see a sample
communication strategy for a business. A Communication strategy is a great tool to
help you, as a leader, plan and manage communication. As you can see at the top of
the handout it shows method, purpose, end state, communications team role and
frequency. Each of these categories will allow for more descriptive ways to approach
how best to get what you need across to others in a most appropriate and efficient way.
What communication methods does this strategy use? PAUSE for responses.
(Possible Answers: Intra/Internet, e-mail, meetings)
What is the difference between the purpose and end-state? PAUSE for responses.
(Possible Answers: Purpose is the reason for using that method, the end-state is the
result of using that method)
The fourth column is “Communications team role”. Who would be a leader’s
‘communications team’? PAUSE for responses. (Possible Answers: Webmaster,
secretary, self, etc.)
What else can you point out about this sample communications strategy? PAUSE
for responses. (Possible Answers: It covers different methods of communication; it has
clear ways to create more effective communication)
How will developing your own communication strategy be useful to you in your
leadership position? PAUSE for responses. (Possible Answers: It will help me to think
about ways in which I will communicate to my team in different situations)
An effective way to begin development of a communication strategy is to identify: your
goals, ambitions and strategic aspirations for the organization. You can do this by
creating SMART goals.
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Slide 9: SMART Goals
Handout 7: SMART Goals
INSTRUCTOR NOTE:
If students are familiar with SMART goals you can briefly review what each letter stands for
and then move on.
How many of you have heard of SMART goals? PAUSE for a show of hands.
SMART is a pneumonic device to help us remember to incorporate five characteristics
into our goals. Take a look at Handout 7: SMART Goals.
We want our goals to be:
Specific – What do you think we mean by specific? PAUSE for responses.
Specific means the goal is focused on only one particular area or aspect. For example,
a goal to better prepare soldiers and families for deployment is not very specific. If we
said, “Our goal is to ensure every Soldier and Family Member attends pre-deployment
briefings and classes” that is more specific.
Measurable – What do you think makes a goal “measurable”? PAUSE for
responses.
A measureable goal is one that we can tell when it is achieved. Using our previous
example, ensuring every Soldier and Family Member attends pre-deployment briefings
and classes is a specific goal but not very measurable. If we added “Our goal is to
ensure every Soldier and Family Member attends one pre-deployment briefing and all
AFTB classes” then we can tell if we met that goal.
Do you think attending the pre-deployment briefing and all AFTB classes is
“achievable”? PAUSE for response. (Answer: Possibly, but probably not always)
What if we made the goal “attend one pre-deployment briefing and one stress
management class”, is that achievable? PAUSE for responses. (Answer: Yes)
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If we say we want them to attend the briefing and classes within two weeks of
deployment, is that realistic? PAUSE for response. (Answer: No)
Why not? PAUSE for responses. (Possible Answers: It is unrealistic, there are
other things going on at that time)
What would be a more realistic goal? PAUSE for responses. (Possible Answer:
“Our goal is to ensure every Soldier and Family Member has the opportunity to attend
one pre-deployment briefing and one stress management class in the 3 months prior to
deployment”)
Time and location specific – what do you think that means? PAUSE for responses.
Time and location specific means we put a limit on when we want to have achieved the
goal and where, if that is applicable.
How would you make our goal of ensuring Soldiers and Family Members have the
opportunity to attend one pre-deployment briefing and one stress management class in
the three months prior to deploying time and location specific? PAUSE for responses.
(Possible Answer: “Our goal is to ensure every Soldier and Family Member in XYZ unit
has the opportunity to attend one pre-deployment briefing and one stress management
class provided by Army Community Service by the end of June.”)
Is that goal specific? Measurable? Achievable? Realistic? Time and location
specific? PAUSE for responses. (Answer: Yes)
What would be the value of having SMART goals for your team? PAUSE for
responses. (Possible Answers: They help us focus on a measurable end product and
time frame)
Once we have our SMART goals we can move on to developing a strategy to
communicate and achieve those goals.
Slide 10: Effective Communication Strategy
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Handout 8: 12 Tips for an Effective Communications Strategy
INSTRUCTOR NOTE:
Use the following question to help students process Handout 8: 12 Tips for an Effective
Communications Strategy and recognize all the concepts discussed in this class contribute to
an effective communications strategy. They should come to the conclusion that as a leader,
putting the time into developing a communication strategy will increase the likelihood of their
team’s success.
Turn to Handout 8: 12 Tips for an Effective Communications Strategy. Here we have 12
tips for an effective communications strategy.
After you read through these twelve tips, let us summarize each tip with one word or
short phrase. Please write the word we come up with for each tip to the left of the
number.
What word would you use for #1? PAUSE for responses. (Answer: Purpose)
What word would you use for #2? PAUSE for responses. (Answer: Consistent)
What word would you use for #3? PAUSE for responses. (Answer: Planned)
What word would you use for #4? PAUSE for responses. (Answer: Reality vs.
Expectation)
What word would you use for #5? PAUSE for responses. (Answer: Resourced)
What word would you use for #6? PAUSE for responses. (Answer: Methods)
What word would you use for #7? PAUSE for responses. (Answer: Timelines)
What word would you use for #8? PAUSE for responses. (Answer: Style)
What word would you use for #9? PAUSE for responses. (Answer: Motivation)
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What word would you use for #10? PAUSE for responses. (Answer: Feedback)
What word would you use for #11? PAUSE for responses. (Answer: Focus)
What word would you use for #12? PAUSE for responses. (Answer: SMART)
Do you recognize how the concepts we have talked about in this class fit into the
development of an effective communication strategy? PAUSE for responses.
How does taking the time to develop a written communication strategy help
leaders? PAUSE for responses. (Possible Answers: Team members would feel free to
be creative while understanding the project boundaries, team members would be less
frustrated with the project and the leader, etc.)
How will having an effective communication strategy and using these tips help your
communication efforts with your team? PAUSE for responses. (Possible Answers: My
team will understand their assignments better, my team will be able to ask better
questions, enable people to see where the team is and where it is going and all work
together to get there)
Handout 9: Personal Communication Strategy
We are going to take some time to use the blank personal communication strategy on
Handout 9: Personal Communication Strategy to plan how you could better
communicate to the group or organization you lead. Think about a team you are
currently leading or one you have lead in the past. At the bottom of the handout briefly
jot down one goal of your team. Be sure it is a SMART goal.
GIVE students one minute to write down a goal.
Now, think about how best to communicate your team goal: task, purpose, method, and
end-state to your team. Choose the methods you would like to use to communicate and
make some notes. Be sure to consider your team as a whole and the differences in the
individuals on your team. You may need to add some methods in the blank areas on
the table. This is your personal strategy, you can do that; don’t limit yourself to what is
inside the box.
GIVE students three to five minutes to jot down notes on the methods.
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Continue working on each method you have chosen by noting the reason for using that
method in the purpose column and recording the result you expect from that method in
the end-state column. Don’t forget to use the delegation leadership style and jot down
who will do those tasks and the frequency they should be accomplished. Think about
how will you continue to monitor the process and progress as your team is working.
GIVE students five more minutes to work on their communication strategy.
Who would like to share how their communication strategy is different from the
sample? PAUSE for one or two student responses.
In what ways will this help you as a leader? PAUSE for responses.
5. Summary and Take Home Challenge
For your Take Home Challenge take the communications strategy you just created and
implement it.
Effective communication is a key element of successful leadership. There are many
factors to consider when communicating with a team; leadership style, the most
effective means of communication, differences in experience and culture of the team
members, clarifying and helping team members focus on the task, method, standard
and end-state, and communicating specific, measurable, achievable, realistic, and time
and location specific goals. A written communication strategy is an effective tool that
can be used to organize all of these factors.
Slide 11: Learning Objectives
Let us review the objectives for this class:
1. What are some different types of communication and when would you use them?
PAUSE for responses. (Possible Answers: Telephonic-follow up and progress
check, face to face-when understanding is imperative, meeting-for group decision
and by in, written-specific and detailed information, social media-general
information and reminders, texting and instant message- reminders or progress
check)
2. How does the leader’s role in communicating the task, purpose and end state
create a more effective team? PAUSE for responses. (Possible Answers: Focus
team members on the desired end state)
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3. How can developing a communication strategy help you as a leader? PAUSE for
responses. (Possible Answers: Clarify methods and responsibilities of
communication)
Slide 12: Effective Communication for Leaders
Thank you for attending our class today. We look forward to seeing you in future AFTB
classes. Please remember to fill out the evaluation before you leave.
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