Communication
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Communication involves the exchange of ideas through various means. It can be verbal, non-verbal, written, or oral. Effective communication in business requires a sender, medium, and receiver. It allows for the exchange of information, opinions, and understanding between parties. Communication can flow upward from lower to higher levels, downward from higher to lower, or horizontally between the same levels. Barriers to communication include perceptual differences, information overload, and complex organizational structures. The 7 C's model outlines keys to effective communication such as completeness, conciseness, clarity, and correctness.
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Importance of Organizational Communication
To succeed in your organization or business depends on how effective communicator you are. Know the basic yet essential information in dealing with people.
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Upward communication refers to information flowing from lower to upper levels in a hierarchy. It allows feedback and ideas to be shared from subordinates to managers. While traditional hierarchies separate ranks, upward communication encourages freedom of communication between levels and helps managers understand employee perspectives. However, there is a risk of lost or delayed information with upward communication.
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The document discusses communication networks within organizations. It defines communication networks as how information flows through a system rather than freely. There are formal and informal internal communication networks, with formal including horizontal, vertical, and diagonal communication. Upward communication involves information flowing from lower to upper levels, while downward communication flows from top to bottom. Diagonal communication involves different structural levels communicating about shifts in objectives. Informal networks include the grapevine, social gatherings, and interactions with secretaries. External communication involves advertising, media interaction, public relations and presentations to represent the organization.
Organizational communication
This document discusses different types of organizational communication. It describes formal communication as flowing through prescribed channels, including vertical communication up and down the hierarchy as well as horizontal communication between peers. It notes limitations of downward, upward, and horizontal formal communication. Informal communication is defined as occurring through nonofficial channels, including the grapevine, which is an informal method of spreading information.
Importance of communication
1. Effective communication is essential for decision making, planning, and implementing plans and policies within an organization. It enables information sharing between management and employees.
2. Smooth operation of a business relies on communication at all levels as it helps reduce communication gaps. Communication is key from establishing an enterprise to ensuring its survival.
3. Good communication promotes cooperation, trust, and industrial peace by creating mutual understanding among organizational members.
Barriers to effective_communication
This document outlines various barriers to effective communication in the workplace. It identifies physical, organizational, cultural, language, channel, interpersonal, individual, attitudinal, listening, and speaking barriers that can interfere with the exchange of ideas. Physical barriers include issues like large work areas, poor lighting, and noise. Organizational barriers involve factors such as strict rules and complex hierarchies. Cultural barriers stem from differences in attributes like age, gender, education, and beliefs. Language barriers arise from differences in vocabulary, accents, and interpretations.
Barriers of Communication
Barriers of Communication,Types of Barriers in Communication,1.Physical barriers,2.Physiological barriers,Example for psychological,PSYCHOLOGICAL BARRIERS,Selective perception,Message related barrier,4.Organizational barrier,Organizational barriers,Cross-cultural barrier,Different languages And cultures,Learning about other cultures,Discrimination,Dealing with Discrimination in the Workplace,Types Of Discrimination,Overcoming barriers,Personal barriers,Barriers related to the communicator
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2. Effective communication requires removing barriers, choosing the right medium, planning messages clearly and providing feedback. Listening is also an important skill.
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Communication is the sharing of information between individuals or groups to reach a common understanding. There are formal and informal styles of communication that are each appropriate depending on the situation. Formal communication follows official rules and includes downward, upward, and horizontal messages within an organization. Informal communication occurs spontaneously between people of varying statuses and helps indicate employee concerns and satisfaction. Both formal and informal communication are necessary for effective information sharing in organizations.
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Internal communication occurs within an organization, while external communication occurs outside the organization. Communication can be verbal (spoken or written) or non-verbal (body language and appearance). It can be formal, following organizational norms and discipline, or informal with less structure. Communication can also be horizontal between peers, vertical between different levels like managers and subordinates, upward from lower to higher levels, or downward from higher to lower levels. Communication involves a sender, message, and receiver and can be intrapersonal within an individual, interpersonal between two people, in groups, or through mass media to large audiences.
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The document discusses various barriers to effective communication in the workplace. It identifies semantic, emotional/psychological, physical, organizational, personal, and socio-psychological barriers that can negatively impact communication. Some examples of barriers mentioned include different languages, distrust, noise, organizational policies, attitudes of superiors, emotions, and closed minds. The document emphasizes that understanding these barriers is important to avoid them and enhance communication. It provides tips to help avoid barriers such as avoiding vulgar language, making assumptions, cross-questioning, and properly informing others about work.
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Presentation covers the directions of the communication, comparison between internal and external communications, and their significance in the organization.
3. barriers to communication
This document discusses various barriers to effective communication across seven categories:
1. Semantic barriers due to differences in interpreting words and technical terms.
2. Physical/mechanical barriers like noise, technology issues, and information overload.
3. Organizational barriers including long chains of command, poor facilities, and restrictive cultures.
4. Socio-psychological barriers arising from attitudes, emotions, biases, and resistance to change.
5. Sender barriers such as irregular messages, self-centeredness, and over/under communication.
6. Receiver barriers including lack of attention and differences in status.
7. Cultural barriers from differing contexts, decision-making, problem
Barriers to Communication
Communication barriers refer to anything that prevents clear communication. There are many potential barriers, including physical barriers like noise or poor seating; linguistic barriers if the sender and receiver speak different languages; cultural barriers due to differences in things like age, gender, religion or values; and emotional barriers like mistrust or anxiety. Organizations can also present barriers if they cause stress or lack orientation for employees. It is important to identify barriers and work to overcome them through techniques such as modifying language used, promoting cultural appreciation, managing emotions, and selecting the appropriate communication channel. Addressing these barriers can help ensure effective transmission of information between parties.
2 Channels of Communication
This document discusses the different channels of communication in an organization. It describes formal channels as the official paths determined by the organizational structure, like meetings and emails. Informal channels arise outside the formal structure through personal contacts. Communication can flow downward from superiors to subordinates, upward from subordinates to superiors, and laterally between peers. Both formal and informal channels are important for an efficient flow of information in an organization.
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The document discusses various barriers to effective communication. There are semantic barriers related to language problems like poor vocabulary or grammar. Physical barriers include noise, timing issues, distance, and too much or too little information. Organizational barriers involve rules, hierarchies, lack of meetings, and poor channel selection. Psychological barriers consist of selective perceptions, premature evaluation, differing realities, attitudes, poor listening, ego, and emotions. The document then provides suggestions for overcoming barriers like using face-to-face communication, recognizing different perspectives, building trust, understanding cultural differences, improving language skills, and soliciting feedback.
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This presentation will be helpful to understand the upward and downward communication. All the necessary information is given in this presentation . I hope this will be helpful for all.
Thanks...
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Florlyn Mae Cabang Remegio is applying for any vacant position commensurate with her qualifications. She recently graduated with a Bachelor of Science in Computer Science from AMA Computer College Koronadal Branch. She has included her resume and transcript and is willing to interview at the manager's convenience. Her contact number is 09076331538.
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Communication is a two way process instead of what most people make of it, that is outgoing for the extroverts and the incoming for the introverts and the workplace consists of both types of personality types. Hence , the effective communication should involve the maximum participation between everyone. It should have an optimum balance of the downward communication with the usual formality as well as the informal nature to formulate a friendly environment and equal proprtion of the upward communication which should be a feedback indicator. Transsmission of messages should be flawless and the problems encountered in the process should be effectively managed at the grassroot level.The subordinates should be instructed properly about the procedures without any excess overload that may hamper the progression.In the same way there should be upward transmission of the problems as well as accurate evaluation of the performance and encouragement should be done to boost productivity and build loyalty.
The effective communicable environment is an important asset of a company and the benefits are manifold and ever increasing , this concludes the very importance and the basic need of communication at any workplace.
Communication Process, Types and Models of Communication
Communication Process, Types and Models of Communication, Organizational Communication: Formal and Informal means of Communication; Types of Model: Linear, Interactive and Transactional Model.
Types of Business Communication
1. The document discusses different types of business communication based on structure, medium, flow direction, and response.
2. Types of business communication by structure include formal and informal communication. Formal communication follows official rules while informal is casual communication.
3. Communication types also differ by medium, including verbal (oral or written) and non-verbal communication through body language and artifacts.
4. Direction of communication flow defines types as upward, downward, horizontal, or diagonal depending on who the information is coming from or going to within an organization.
5. Communication is also categorized as one-way, where there is no feedback, or two-way, which involves a response from the receiver.
Communication in an_organisation
This document discusses communication in organizations. It outlines the importance of communication for getting work done through people, maintaining a cordial environment, and enhancing efficiency. It describes different types of communication like internal and external, as well as formal and informal channels like vertical, horizontal, lateral, and grapevine communication. The modes of communication discussed include oral methods like face-to-face interactions, telephone calls, and meetings, as well as written methods like emails, memos, letters, and reports. Effective communication in organizations requires utilizing multiple channels, choosing the appropriate channel and mode, adopting a flexible approach, and keeping an open mind.
Mba i ecls_u-3_corporate communication
This document discusses the nature and purpose of corporate communication. It defines corporate communication as the practice of enabling information exchanges between a company and its internal and external stakeholders. The scope of corporate communication is wide, and includes internal communication between employees, external communication to customers and investors, and communication to develop and maintain a corporate brand. The purpose of corporate communication is to inform stakeholders, direct employees, influence perceptions of the company, and evaluate organizational performance.
Mba i ecls_u-3_corporate communication
This document provides an overview of corporate communication. It begins by defining communication and its functions in a corporate context. It then discusses the nature of communication, including how organizations can be viewed as communication systems. It also explores the different types of communication (internal, external, upward, downward, horizontal). The document defines corporate communication and examines its role, scope, and principles of effective corporate communication. It concludes by discussing non-verbal communication and the seven C's of effective communication.
Llb i ecls_u-3_corporate communication
Corporate communication involves enabling information exchanges between a company and its internal and external stakeholders. It aims to manage a company's image and reputation by communicating messages to employees, customers, investors, and partners through various channels. The scope of corporate communication is wide, using both verbal and written media to transmit information up, down, and across departments for purposes like informing, directing, influencing, and evaluating. Effective corporate communication is key to presenting a company's identity and building long-term trust with audiences.
Types Of Communication
This document discusses different types of communication. It describes formal and informal communication, oral and written communication, internal and external communication, and verbal and non-verbal communication. Formal communication includes business and corporate exchanges, while informal communication is casual conversation. Oral communication is spoken while written communication is permanent. Internal communication is within an organization and external communication is with outside groups. Verbal communication includes oral and written language, while non-verbal communication uses body language and facial expressions.
Mca i ecls_u-3_corporate communication
This document discusses the nature and purpose of corporate communication. It defines corporate communication as the practice of enabling information exchanges between a company and its internal and external stakeholders. The scope of corporate communication is wide, and includes internal communication between employees, external communication to customers and investors, and communication to develop and maintain a corporate brand. The purpose of corporate communication is to inform stakeholders, direct employees, influence others, and evaluate organizational performance. It plays a key role in managing a company's reputation and image.
BUSINESS COMMUNICATION ppt
The document discusses best practices for effective telephone communication in a business setting. It provides tips for answering the phone professionally, identifying yourself clearly, speaking with a cheerful tone, listening well, returning calls promptly, being considerate of callers' time, and taking detailed messages. Following these guidelines can help make telephone interactions positive representations of your organization.
COMMUNICATION PROCESS
The communication process has key components including a sender, message, encoding, channel, receiver, decoding, and feedback. The sender conveys a message through encoding it and transmitting it via a channel. The receiver decodes the message and provides feedback to complete the process. Communication flows in organizations can be downward from management to workers, upward from workers to management, lateral between peers, diagonal between different departments, and external outside the organization. An effective communication process leads to understanding between parties.
Soft skills for effective interpersonal communication
This document provides an overview of soft skills for effective interpersonal communication. It discusses various topics such as the introduction to communication, formal and informal communication in organizations, verbal and non-verbal communication, listening skills, body language, self-awareness, public speaking skills, and barriers to effective communication. The key aspects covered include the definition of communication, the formal and informal communication processes, the advantages and disadvantages of verbal and non-verbal communication methods, the importance of listening, body language, and self-awareness for developing strong interpersonal skills.
Communication in Organization Slide.pptx
This document discusses organizational communication. It defines communication and outlines the communication process. It describes the key elements in communication including the sender, receiver, message, medium, decoding, encoding, feedback, and noise. It then differentiates between three formal communication channels in organizations: upward communication which flows from lower to higher levels and includes things like problems, suggestions, reports, grievances, and financial data. Downward communication flows from top management to subordinates and includes goals, job instructions, procedures, and performance feedback. Horizontal communication is the exchange of messages among peers or coworkers and includes things like intradepartmental problem solving, interdepartmental coordination, and sharing change initiatives. An example is then provided about an employee wanting to share cost-
Communication skills
This document discusses communication skills and the communication process in the workplace. It defines communication and explains that effective communication requires understanding the message that was intended by the sender. The document then covers the importance of communication, principles of communication, forms of communication including verbal, written, and electronic, and barriers to communication like noise. It discusses downward, upward, and lateral communication within organizational structures and the formal and informal channels of communication, including the grapevine. The objectives are to understand communication and improve communication skills through active listening and overcoming barriers.
Business communication
Here is a draft one-page memo:
To: CEO
From: HR Manager
Date:
Subject: Proposed strategy for employee termination notifications
I am writing to propose a more compassionate strategy for notifying employees of termination. While e-mail is convenient, dismissing hundreds of employees via e-mail is dehumanizing and damages employee morale and the company's reputation.
Research shows face-to-face meetings are preferable as they allow for explanation, questions, and closure. Notifying employees individually with empathy and respect maintains their dignity during a difficult experience. It also shows leadership and care for people.
A suggested process is to have managers schedule private meetings to notify affected employees in their work location
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Communication Process, Types and Models of Communication
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Soft skills for effective interpersonal communication
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Communication
- 2. Communication • Communication is the exchange of ideas, opinions and information through written or oral or in action. • Basically communication process need sender, medium and receiver.
- 3. Nature of communication Communication can be divided broadly into two categories • Verbal communication • Non-verbal communication
- 5. Business communication • Business Communication is neither transmission of message nor message itself. It is the mutual exchange of understanding. • The basic functions of management cannot be performed well without effective communication. • Feedback is integral part of business communication.
- 6. Types Business Communication can be of two types: • Oral Communication - An oral communication can be formal or informal. • Written Communication - Written means of business communication.
- 7. Advantages of Oral Communication •There is high level of understanding and transparency. •There is flexibility for allowing changes in the decisions previously taken. •The feedback is spontaneous in case of oral communication. Thus, decisions can be made quickly without any delay. •Oral communication is not only time saving, but it also saves upon money and efforts. •Oral communication is best in case of problem resolution.
- 8. Limitations of Oral Communication •There may be misunderstanding. •It requires attentiveness and great receptivity on part of the receivers/audience. •Oral communication (such as speeches) is not frequently used as legal records except in investigation work.
- 9. Advantages of Written Communication •Written communication helps in laying down apparent principles and policies for running of an organization. •It provides ready records and references. •It assists in proper delegation of authority. While in case of oral communication, it is impossible to fix and delegate. •Legal defenses can depend upon written communication as it provides valid records.
- 10. Disadvantages of Written Communication •Written communication does not save upon the costs. •Written communication is time-consuming as the feedback is not immediate. •Effective written communication requires great skills. • Too much paper work and e-mails burden is involved.
- 11. Importance of communication in an organization • promotes motivation. • source of information. • altering individual attitudes. • controlling process.
- 13. Upward Flow of Communication • Communication that flows from lower level to higher level in an organization. • It provides feedback on how well the organization is functioning. • The subordinates use upward communication to convey their problems and performances to their superiors.
- 14. Downward Flow of Communication •Communication that flows from a higher level in an organization to a lower level is a downward communication. •Giving job instructions and provide feedback to their performance. •Both Downward & Upward Communications are collectively called “Vertical Communication”
- 15. Lateral / Horizontal Communication • Communication that takes place at same levels of hierarchy in an organization is called horizontal communication. • Horizontal Communication is essential for: – Solving problems – Accomplishing tasks – Improving teamwork – Boosting efficiency
- 16. External Communication • Communication with people outside the company is called external communication. • It leads to better Sales volume. • It improve Overall performance, Public goodwill and Corporate image.
- 17. Grapevine communication •Grapevine is an informal channel of business communication. •It stretches throughout the organization in all directions irrespective of the authority levels. •Grapevine channels carry information rapidly. •The grapevine is not trustworthy always because it spread more by gossips and unconfirmed report.
- 18. Communication barriers • Perceptual and Language Differences • Information Overload • Inattention • Time Pressures • Complexity in Organizational Structure
- 19. To Overcome the Communication Barriers • Eliminating differences in perception • Use of Simple Language • Active Listening • Simple Organizational Structure • Avoid Information Overload
- 20. 7 C’s of effective communication 1. Completeness 2. Conciseness 3. Consideration 4. Clarity 5. Concreteness 6. Courtesy 7. Correctness