The document discusses communication skills and effective communication. It defines communication as the exchange of information through various senses and channels. It emphasizes that communication skills are important for careers and personal relationships. Effective communication involves sending clear, concise messages and properly understanding messages received through various verbal, nonverbal, and paraverbal means. Barriers to effective communication include semantic, emotional, organizational, and personal barriers. The communication process involves senders, receivers, messages, feedback, channels, and codes. Developing communication skills requires exploring related skills, maintaining eye contact, body awareness, practicing effective techniques, and ensuring communication is two-way with listening and feedback.

1. Communication Skills

2. Communication is a series of experience of Hearing Smell Seeing Taste Touch

3. Communication Skills Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives.

4. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior

5. Most Common Ways to Communicate Visual Image Speaking Writing Body Language

6. Types of Communication On the basis of organization relationship Formal Informal On the basis of Flow Vertical Crosswise/Diagonal Horizontal On the basis of Expression Oral Written Gesture

7. Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Barriers in Superiors

8. Semantic Barriers Symbols with different meaning Badly expressed message Faulty translation Unclarified assumption Specialist’s language

9. Emotional Or Psychological Barriers Premature evolution Inattention Loss of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate

10. Organization Barriers Organizational policy Organization rules & regulation Status relation Complexity in organization

11. Personal Barriers Barriers in Superior Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness Barriers in Subordinates Unwillingness to communicate Lack of proper incentive

12. Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message

13. Communication code scheme

14. Communication Involves Three Components Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language These Three Components Are Used To Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us

15. Effective Verbal Messages Are brief, succinct, and organized Are free of jargon Do not create resistance in the listener SENDING MESSAGES

16. Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures

17. Paraverbal Messages Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.

18. RECEIVING MESSAGES Listening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspective Requires that we suspend judgment and evaluation

19. Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed Key Listening Skills

20. What makes a good communicator? Clarity Integrity Timing Adequacy

21. How do you develop your communication skills? Explore the related skills

22. Tips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills At Last

23. Effective Communication . . . It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.

24. Thanks