2. Objectives
Define and understand communication and the
communication process
List and overcome the filters/barriers in a
communication process
Practice active listening
Tips to improve verbal and non verbal communication
3. What are the most common ways
we communicate?
Spoken Word
Written Word
Visual Images
Body Language
4. What is Communication?
Communication is the transmission of an idea or feeling so that the
sender and receiver share the same understanding.
Communication is not a mysterious process.
Communication is not a mysterious process.
It takes place when the ideas from your mind are transferred to
It takes place when the ideas from your mind are transferred to
another’s and arrive intact, complete, and coherent.
another’s and arrive intact, complete, and coherent.
7. Components of Communication
Verbal Communication
Verbal Communication
Vocal communication
Vocal communication
Non-verbal communication
Non-verbal communication
8. Features of Effective Communication
Active Listening
Eye contact
Posture
Simple language
Questioning skills
9. Benefits of effective communication
Quicker problem solving
Better decision making
Steady work flow
Strong business relations
Better professional image
10. Barriers to communication
Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Cultural differences
Poor listening skills
Use of jargon
Distractions
11. Hearing Vs Listening
Hearing – Physical process,
natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
12. Active Listening
The process of recognizing, understanding, and
accurately interpreting communicated messages
and responding to spoken and/or nonverbal
messages.
Steps to Effective Listening:
Hearing
Interpretation
Evaluation
Respond
13. o Eliminate Noise
o Get Feedback – Verbal & Body Signals
o Speak Slowly & Rephrase your sentence
o Don’t Talk down to the other person
o Listen Carefully & Patiently
Improving Verbal Communication-Tips
14. Improving Body Language - Tips
Keep appropriate distance
Touch only when appropriate
Take care of your appearance
Be aware - people may give false cues
Maintain eye contact
Smile genuinely
15. …in the new global and diverse workplace
requires
excellent communication skills!
Success for YOU…