The document outlines the importance of communication skills in both personal and professional contexts, emphasizing the ability to effectively use language and express information. It discusses various barriers to communication, including semantic, emotional, and organizational factors, and describes the components of communication such as verbal, paraverbal, and nonverbal messages. Additionally, it provides tips for developing communication skills, highlighting the need for clarity, active listening, and effective expression.

1. CO M M U N I C AT I O N
S K I L L S
- SOUMI
CHAKRABARTY

2. COMMUNICATION IS A
SER IES O F E X P E R I E N C E O F
Hearing
Smell
Seeing
Touch
Taste

3. COM MUNICATION
SKILLS
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives.

4. COMMUNICATION
GOALS
To change behavior
To get action
To ensure understanding
To persuade
To get and give
information

5. MOST COMMON WAYS
TO COMMUNICATE
Visual
Image
Speaking
Writing
Body
Language

6. TYPES OF
COMMUNICATION
 On the basis of organization
relationship – Formal and Informal
 On the basis of Expression – Oral,
Written, Gesture
 On the basis of Flow – Vertical,
Crosswise/Diagonal, Horizontal

7. BARRIERS TO
COMMUNICATION
 Semantic Barriers
 Emotional Or Psychological Barriers
 Organizational Barriers
 Barriers in Superiors

8. SEMANTIC BARRIERS
 Symbols with different meaning
 Badly expressed message
 Faulty translation
 Unclarified assumption
 Specialist’s language

9. EMOTIONAL OR
PSYCHOLOGICAL BARRIERS
 Premature evolution
 Inattention
 Loss of transmission & poor retention
 Undue reliance on the written word
 Distrust of communication
 Failure to communicate

10. ORGANIZATION
BARRIERS
 Organizational policy
 Organization rules & regulation
 Status relation
 Complexity in organization

11. PERSONAL BARRIERS
 Barriers in Superior
 Attitude of Superior
 Fear of challenge of authority
 Lack of time
 Lack of awareness
 Barriers in Subordinates
 Unwillingness to communicate
 Lack of proper incentive

12. COM MU NIC ATION
P RO C E S S
Communication is the process of sending and receiving information
among people…
RECEIVER
Feedback
receiver
SENDER
sender
Noise
Use of
channel to
transmit
the
message

13. S C H E ME

14. COMMUNICATION
COMPONENTS
➢ Verbal Messages - the words we choose
➢ Paraverbal Messages - how we say the words
➢ Nonverbal Messages - our body language
TheseThr
eeComponentsAr
eUsedTo
➢ Send Clear, Concise Messages
➢ Receive and Correctly Understand Messages
Sent to Us

15. Effective Verbal Messages
 Are brief, succinct, and organized
 Are free of jargon
 Do not create resistance in the listener
SENDING MESSAGES

16. NONVERBAL
M E S S AG E S
Nonverbal messages are the
primary way that we
communicate emotions
Facial Expression
Postures and Gestures

17. PARAVERBAL MESSAGES
Paraverbal communication refers to the messages
that we transmit through the tone, pitch, and
pacing of our voices.

18. RECEIVING MESSAGES
Listening
 Requires concentration and energy.
 Involves a psychological connection with
the speaker.
 Includes a desire and willingness to try
and see things from another's perspective.
 Requires that we suspend judgment and
evaluation.
➢

19.  N onverbal
 Giving full physical attention to the speaker.
 Being aware of the speaker's nonverbal
messages.
 Verbal
 Paying attention to the words and feelings that are
being expressed
Key Listening Skills

20. WHAT MAKES A GOOD
COMMUNICATOR?
Clarity
Integrity Timing
Adequacy

21. HOW DO YOU DEVELOP YOUR
COMMUNICATION SKILLS?

22. TIPS TO GOOD
COMMUNICATION
SKILLS
 Maintain eye contact with the
audience
 Body awareness
 Gestures and expressions
 Convey one's thoughts
 Practice effective
communication skills

23. EFFECTIVE
COMMUNICATION . . .
 It is two way.
 It involves active listening.
 It reflects the accountability of speaker
and listener.
 It utilizes feedback.
 It is free of stress.
 It is clear.

24. Thanks