1. The document discusses various aspects of business communication including the communication process, types of communication such as written, oral, and nonverbal, and barriers to effective communication. 2. It provides tips for improving written, oral, and nonverbal communication skills and highlights the importance of establishing trust and understanding cultural differences. 3. Guidelines for effective communication include clarifying the purpose, considering the receiver's needs and emotions, and obtaining feedback.

1. BUSINESS COMMUNICATION AN INTRODUCTION

2. COMMUNICATION Communication is the transfer of information from a sender to a receiver, with the information being understood by the receiver

3. Purpose of Communication

4. Communication Process

5. Communication Flow

6. Types of Communication

7. Written Communication Written communication can promote uniformity in policy and procedures. It has the advantage of providing records , references and legal defenses.

8. Tips for Improving Written Communication Use simple words and phrases. Use short and familiar words. Use personal pronouns whenever required. Give illustrations and examples. Use short sentences and paragraphs. Avoid unnecessary words

9. Oral Communication Oral communication can occur in a face-to-face meeting of two people or in a manager’s presentation to a large audience. It makes possible speedy interchange with immediate feedback.

10. Tips for Improving Oral Communication Communicate with a large audience. Tell a story , an anecdote. Pause – do not rush. Use visuals aids. Communicate confidence and create trust through clear voice ,good posture and a smile.

11. Non Verbal Communication Non verbal communication includes facial expressions and body gestures. It gives rise to the saying that actions often speak louder than words.

12. Tips for Improving Non Verbal Communication Establish and maintain eye contact. Use posture to show interest. Improve your decoding skills. Appreciate the power of appearance. Avoid assigning nonverbal meanings out of context.

13. Barriers in Communication Lack of planning. Poorly expressed message. Inadequate feedback. Quantity of information. Not recognizing the receivers’ needs.

14. Barriers in Communication Lack of trust. Cultural differences. Impersonal communication. Poor listening skills. Hierarchy.

15. Guideline for Effective Communication Clarify the purpose of the message. Use intelligible encoding. Consult others' view. Consider receiver’s needs.

16. Guideline for Effective Communication Use appropriate tone and ensure credibility. Consider receiver’s emotions & motivations. Get feedback.

17. References Management (Heinz Weihrich,Mark V Cannice,Harold Koontz). Business Communication for managers (Penrose,Rasberry,Myers). PRESENTED BY BHOOPATHI RAJA KATAMA RAJU NAKUL YADAV RACHNA PANDA SOWJANYA