The document discusses key performance indicators (KPIs) and their use in evaluating organizational success. It provides several definitions of KPIs, noting they are metrics tied to targets that measure progress toward goals. KPIs should be SMART (specific, measurable, achievable, relevant, and time-bound). The document gives an example of how KPIs could be used to measure progress on a strategic aim of improving student IT skills, including setting targets and measuring actual performance against past data. It demonstrates defining initiatives, associated KPIs, past baseline data, targets, and assessing actual results.

1. KPI ON PM
Dwi Sulisworo

2. A performance indicator or key
performance indicator (KPI)
 A performance indicator or key
performance indicator (KPI) is a type
of performance measurement.
 An organization may use KPIs to evaluate its
success, or to evaluate the success of a
particular activity in which it is engaged.
Sometimes success is defined in terms of
making progress toward strategic goals.
 'What is important' often depends on the
department measuring the performance.

3. Another definition
 Key Performance Indicators, also known as
KPI or Key Success Indicators (KSI), help an
organization define and measure progress
toward organizational goals.
 Once an organization has analyzed its
mission, identified all its stakeholders, and
defined its goals, it needs a way to measure
progress toward those goals. Key
Performance Indicators are those
measurements.

4. Manfaat Penerapan KEY
PERFORMANCE INDICATORS (KPI)
 Melalui metode KEY PERFORMANCE INDICATORS maka kinerja setiap
pegawai dapat dievaluasi secara lebih obyektif dan terukur, sehingga
dapat mengurangi unsur subyektivitas yang sering terjadi dalam proses
penilaian kinerja pegawai.
 Melalui penentuan key performance indicators (KPI) secara tepat, setiap
pegawai juga menjadi lebih paham mengenai hasil kerja yang
diharapkan darinya. Hal ini akan mendorong pegawai bekerja lebih
optimal untuk mencapai target kinerja yang telah ditetapkan.
 Melalui penetapan KEY PERFORMANCE INDICATORS yang obyektif
dan terukur, maka proses pembinaan kinerja pegawai dapat dilakukan
secara lebih transparan dan sistematis.
 Hasil skor KEY PERFORMANCE INDICATORS yang obyektif dan terukur
juga dapat dijadikan dasar untuk pemberian reward dan punishment
pegawai. Dengan demikian, pegawai yang kinerjanya lebih bagus akan
mendapat reward, sebaliknya yang kerjanya kurang baik akan
mendapat punishment.

5. What IS A KPI
 A KPI (Key Performance Indicator) is simply a
metric that is tied to a target.
 Most often, a KPI represents how far a metric
is above or below a pre-determined target.
 KPI’s usually are shown as a ratio of actual to
target and are designed to instantly let a
business user know if they are on or off their
plan without the end user having to
consciously focus on the metrics being
represented.

6. SMART is an abbreviation for
the five conditions of good
KPI’s:
 * Specific – It has to be clear what the KPI exactly measures.
There has to be one widely-accepted definition of the KPI to
make sure the different users interpret it the same way and, as
a result, come to the same and right conclusions which they can
act on.
 * Measurable –The KPI has to be measurable to define a
standard, budget or norm, to make it possible to measure the
actual value and to make the actual value comparable to the
budgeted value.
 * Achievable – Every KPI has to be measurable to define a
standard value for it. It is really important for the acceptance of
KPI’s and Performance Management in general within the
organization that this norm is achievable. Nothing is more
discouraging than striving for a goal that you will never obtain.

7. SMART is an abbreviation for the
five conditions of good KPI’s:
 * Relevant –The KPI must give more insight in the
performance of the organization in obtaining its
strategy. If a KPI is not measuring a part of the
strategy, acting on it doesn’t affect the organizations’
performance.Therefore an irrelevant KPI is useless.
 *Time phased – It is important to express the value
of the KPI in time. Every KPI only has a meaning if
one knows the time dimension in which it is realized.
The realization and standardization of the KPI
therefore has to be time phased.

8. Terminology
 Key Performance Indicators (KPI) - “Measurable
indicators that will be used to report progress that is
chosen to reflect the critical success Strategic
 Critical Success Factors (CSF)-“A factor considered to
be most conducive to the achievement of a successful
 Strategic Aims-” Are the tools we use to organise
and
focus our diverse activities.Through the Corporate
Plan,
we will define specific objectives and targets relating to
each StrategicAim

9. Key Performance Indicator
 Generally there are two approaches
KPI based on Strategic themes
KPI Based on Critical success factors
They both drive from:
Objectives from strategic aims
Performance indicators flowing from objectives
Status and progress indicators
Year on year change indicators

10. Selecting Suitable Performance
Measures
 Essential requirements for a measure
 Helps make better decisions about where
to invest resources to improve
 Can take actions that change its value
 Additional criteria
 Linked to agency objectives
 Easy to communicate
 Feasible to collect
 Feasible to predict
10

11. What has been asked of us?
Strategic
Aim
Meningkatkan
Keterampilan
TIK siswa

12. What are we doing?
Strategic
Aim
Initiatives
Meningkatkan
Keterampilan
TIK siswa
Menyediakan guru
yang memiliki
keterampilan TIK
Memberikan
penugasan siswa yang
menggunakan TIK
sebagai alat bantu

13. Lets introduce our KPIs.....
Strategic
Aim
Initiatives KPI
Meningkatkan
Keterampilan
TIK siswa
Menyediakan guru
yang memiliki
keterampilan TIK
Rasio guru
paham TIK dan
siswa 1:20
Memberikan
penugasan siswa yang
menggunakan TIK
sebagai alat bantu
Persentase
siswa dengan
indeks literasi
TIK diatas 3
sebesar 80%

14. Our benchmark or baseline...
Strategic
Aim
Initiatives KPI Last
year
Meningkatkan
Keterampilan
TIK siswa
Menyediakan guru
yang memiliki
keterampilan TIK
Rasio guru
paham TIK dan
siswa 1:20
1:40
Memberikan
penugasan siswa yang
menggunakan TIK
sebagai alat bantu
Persentase
siswa dengan
indeks literasi
TIK diatas 3
sebesar 80%
45%

15. What is our target?
Strategic
Aim
Initiatives KPI Last
year
2012
Target
Meningkatkan
Keterampilan
TIK siswa
Menyediakan guru
yang memiliki
keterampilan TIK
Rasio guru
paham TIK dan
siswa 1:20
1:40 1:30
Memberikan
penugasan siswa yang
menggunakan TIK
sebagai alat bantu
Persentase
siswa dengan
indeks literasi
TIK diatas 3
sebesar 80%
45% 60%

16. Lets measure how we actually
did..
Strategic
Aim
Initiatives KPI Last
year
2012
Target
Actual
Meningkatkan
Keterampilan
TIK siswa
Menyediakan guru
yang memiliki
keterampilan TIK
Rasio guru
paham TIK dan
siswa 1:20
1:40 1:30 1:35
Memberikan
penugasan siswa yang
menggunakan TIK
sebagai alat bantu
Persentase
siswa dengan
indeks literasi
TIK diatas 3
sebesar 80%
45% 60% 65%