This document discusses using key performance indicators (KPIs) to measure and improve the performance of higher education institutions (HEIs). It begins by noting Bulgaria's poor rankings in international HEI assessments and suggests developing strategic plans and KPIs can help improve performance. The document then discusses defining KPIs from the perspectives of academics, finances, research, facilities, and sustainability. It provides examples of potential KPIs for measuring student success, academic programs, faculty/staff, expenditures, research activities, campus life, and community engagement. The overall message is that establishing strategic goals and tracking progress with KPIs can help HEIs assess their strengths and weaknesses and work to enhance their performance and rankings over time.

1. A KEY PERFORMANCE INDICATORS FRAMEWORK
FOR HIGHER EDUCATION INSTITUTIONS
PETROV,PETAR & KAMENOVA-TIMAREVA,MARINA
VSIM 2013

2. CONTENTS
 The Problem
 Why KPI?
 The KPI Process
 Examples of KPI in HEI

3. CURRENT POSITION OF BULGARIAN HEI
- NATIONAL RANKING
№ Country Score
1 United States 100.0
2 Sweden 85.2
3 Switzerland 81.6
37 Slovakia 47.9
38 Bulgaria 47.7
39 Romania 47.5
50 Indonesia 35.3
2013 Universitas 21 Ranking
of National Higher Education Systems

4. CURRENT POSITION OF BULGARIAN HEI
- NATIONAL RANKING
№ Country Score
1 United States 100.0
2 Sweden 85.2
3 Switzerland 81.6
37 Slovakia 47.9
38 Bulgaria 47.7
39 Romania 47.5
50 Indonesia 35.3
2013 Universitas 21 Ranking
of National Higher Education Systems

5. CURRENT POSITION OF BULGARIAN HEI
- INDIVIDUAL RANKING
 TheTimes Higher Education World University Rankings 2012-2013
powered byThomson Reuters
 NO!
 QS World University Rankings 2013
 No results found.
 University Ranking by Academic Performance 2012
 Only 3 Bulgarian universities out of 2000. Sofia University St Kliment Ohridski is 788.
 Ranking Web of Universities 2013
 Only 1 in top 2500. Sofia University St Kliment Ohridski is 610.

6. ASKYOURSELF
Do you want to be here:

7. ASKYOURSELF
Do you want to be here: OR Here:

8. ASKYOURSELF
Do you want to be here: OR Here:
STRATEGY

9. LET’S ASK OURSELFS A FEW OTHER QUESTIONS
 Has my HEI a strategic plan at the organizational level?
 …
 Has my faculty a strategic plan?
 …
 Has my department a strategic plan?
 …
 If there are any, do all employees know the HEI’s strategic goals?
 …
 How do you achieve them?
 …

10. PERFORMANCE MEASURES
 Critical Success Factors
 Key Performance Indicators
 Dashboards
 Process Improvement Initiatives
 Self-Assessment Award Models
 TQM, etc.

11. WHAT ARE KPIS?
 Key performance
indicators (KPIs) help an
organization define and
evaluate how successful it
is, typically in terms of
making progress toward
its long-term
organizational goals.

12. STAKEHOLDERS OF A HEI
Students and their families
Schools
Potential employers
Public HEIs
Private HEIs
Lecturers
HEI personnel
Government
Ministry of Education
Scientific research institutions
Employers’ organizations
Media
Professional associations
Society

13. KPI PROCESS
Information
• Internal
• External
Databases
• Generation
KPI
• Calculation
MIS
• Users
Goals
Results

14. KPI IN HEI – ACADEMIC PERSPECTIVE
Student Success: Recruit,
retain, graduate the best
students
• Freshman Inquiries
• Freshman Applications
• Freshman Enrolled
• Top 10% Rank in Class
• Degrees Conferred
• 1-year Retention Rate
• Graduation
Quantitative Score
Provide Quality
Academic Programs and
Support Services
• Academic Support
Spending per Student
Headcount
• Instructional Spending
per Student Headcount
• Student Participation in
Study Abroad
Attract and retain
outstanding faculty/staff
• Average Faculty Salary
and Benefits
• Employee Satisfaction
• Number of Endowed
chairs and
professorships
• Staff Turnover Rate

15. KPI IN HEI – FINANCIAL PERSPECTIVE
Optimize
Expenditures
• Administration
Spending per
Student
• Departments
exceeding budget
• Complete all capital
projects on-time
Advancement and
Endowment
• Average Alumni
Giving Rate
• % of Campaign
Goal Collected
• Endowment per
Student Headcount
Remain Compliant
• Audit Findings
• Cost of compliance
as % of budget
• SafetyViolations
• Time to close fiscal
year

16. KPI IN HEI – RESEARCH PERSPECTIVE
Increase Funded
Research
• Contracts and Grants
Funding Awarded
• Number of Patents
Issued
• Proposal Success Rate
• % of faculty staff
participating in
research projects
Provide Adequate
Research Facilities
• New Lab space
available for research
• Laboratory Safety
Violations
• Laboratory equipment
Increase Faculty
Scholarly Activities
• Members of National
Academies
• Number of
publications or
performances in
national/international
outlets
• Number of citations

17. KPI IN HEI – FACILITIES PERSPECTIVE
Improve Campus
Life
• % of
accommodated
students
• Campus
Wireless
Network
Coverage
Provide Adequate
Teaching Facilities
• # students per
room
• % of multimedia
enabled rooms
Support
superior
athletics
• Graduation
Rate for
Freshman
Student
athletes
• Sports
equipment
renewal
Improve
information
resources
• # of books and
periodicals
• # of online
databases
• # of software
licences

18. KPI IN HEI – SUSTAINABILITY PERSPECTIVE
Support Integrity and Service
to Community
• Community Perception
Survey Score
• Funding for Public Services
Initiatives
• Student Awareness of Code
of Ethics
Promote and Enhance
Sustainability
• Reduce CO2 Emissions to
Target
• % Spend with "Sustainable"
Vendors