This document discusses Key Performance Indicators (KPIs) and how they are used to measure business objectives. KPIs can be measured at multiple levels of an organization, from overall enterprise performance to processes within departments. Good KPIs are connected to corporate goals, are decided by management, and are specific, measurable, achievable, relevant, and time-bound. The document provides examples of KPIs related to employees, managers, and departments that measure factors like turnover rate, customer lifetime value, and equipment availability.

1. Key Performance Indicators -EAM
Submitted by
Apurva Mittal
20141009

2. What is KPI???
 A Key Performance Indicator is a measurable
value that demonstrates how effectively a
company is achieving key business objectives.
 Organizations use KPIs at multiple levels to
evaluate their success at reaching targets.
 High-level KPIs may focus on the overall
performance of the enterprise, while low-level
KPIs may focus on processes in departments
such as sales, marketing.

3. • Improve personnel’s understanding of KPIs.
• Improve personnel’s awareness of maintenance
performance.
Objectives of KPI
+ =

4. Characteristics of a good KPI
 KPI is always connected with the corporate
goals.
 A KPI are decided by the management.
 They are the leading indicators of performance
desired by the organization.
 Easy to understand

5. A KPI need to be:
Specific
Measurable
Achievable
Result-oriented or Relevant
Time-bound

6. KPI w.r.t Employees
 Employee Turnover Rate (ETR)
 Percentage Of Response To Open
Positions
 Employee Satisfaction

7. KPI w.r.t Manager
 Profit
 Cost
 Sales By Region
 Expenses Vs. Budget
 Customer Lifetime Value (CLV)
 Number Of Customers

8. KPI w.r.t Department
 No. and type of maintenance required
 No. of orders delayed due to stock out
 Mean time to repair
 Mean time between failure
 % Availability of equipments

9. Bibliography
en.wikipedia.org/wiki/Performance_indicator
www.investopedia.com/terms/k/kpi.asp
kpilibrary.com/
www.smartkpis.com/