Here's a link to the full resolution PDF http://static.klipfolio.com/ebook/intro-to-kpis-slides.pdf
In today’s ultra competitive business ecosystem, only the strong survive. In order to keep your team on top of their game, you need to cultivate a data-driven culture by sharing the right performance indicators and business metrics with your team.
A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
There's plenty of questions surrounding KPIs and Metrics. What is a KPI? What are KPIs used for? How do I develop KPIs? Who determines KPIs? How do I create a KPI? Which KPIs should I use? When should I use a KPI? Why should I review KPIs? How do I report on KPIs? Which companies use KPIs? KPIs vs Metrics vs Measures vs OKRs? This guide aims to answer all of that and give you resources for more information!
Definition of the Key Performance Indicators + infographics, explaining types of KPIs and data visualization.
Originally posted here with the article: https://www.kpi.com/blog/2016/02/03/intro-to-key-performance-indicators-infographic/
Here's a link to the full resolution PDF http://static.klipfolio.com/ebook/intro-to-kpis-slides.pdf
In today’s ultra competitive business ecosystem, only the strong survive. In order to keep your team on top of their game, you need to cultivate a data-driven culture by sharing the right performance indicators and business metrics with your team.
A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
There's plenty of questions surrounding KPIs and Metrics. What is a KPI? What are KPIs used for? How do I develop KPIs? Who determines KPIs? How do I create a KPI? Which KPIs should I use? When should I use a KPI? Why should I review KPIs? How do I report on KPIs? Which companies use KPIs? KPIs vs Metrics vs Measures vs OKRs? This guide aims to answer all of that and give you resources for more information!
Definition of the Key Performance Indicators + infographics, explaining types of KPIs and data visualization.
Originally posted here with the article: https://www.kpi.com/blog/2016/02/03/intro-to-key-performance-indicators-infographic/
Developing Metrics and KPI (Key Performance IndicatorsVictor Holman
Get a FREE performance management kit and access to all of Victor's full videos at:
www.lifecycle-performance-pros.com
This presentation covers the basics of developing successful performance metrics, from developing winning KPIs, learning how to develop the right metrics, the rules of developing KPIs and metrics and common performance metrics for managing a successful organization.
How does one decide if a Metric qualifies as a Key Performance Indicator? and if so, what are the characteristics of an excellent online marketing KPI?
How to build a Key Performance Indicator (KPI) - Consider Elevator ManagementAxel Marrocco
What exactly is a KPI. This lesson was developed to help consider how to evaluate the effectiveness of a problem / solution proposal. Elevator Management is used, since it provides a topic almost all can relate with. The focus is not to development an understanding of Critical Success Factors, but to concentrate on elements necessary in constructing a Key Performance Indicator (KPI) of a proposal's effectiveness.
Over the 16 years that we've been providing support to organizations at nearly every stage of the Lean journey, leadership has consistently emerged as the single most important determinant of success. Those organizations with deep leadership engagement soar, while those who don't fail to experience significant transformation.
In this second of three webinars, Karen reviews the system of Lean principles, management practices, and tools, and then focus on leadership's role in strategy deployment and problem solving. These are the slides for the webinar delivered on 9-22-2016. The recording is available at http://www.slideshare.net/KarenMartinGroup/lean-leadership-part-2-of-3-webinars
Not a subscriber? To receive automatic notification of future webinars, gain access to our library of free assessments and templates, and receive our occasional newsletter with improvement tips: http://www.ksmartin.com/subscribe.
Developing Metrics and KPI (Key Performance IndicatorsVictor Holman
Get a FREE performance management kit and access to all of Victor's full videos at:
www.lifecycle-performance-pros.com
This presentation covers the basics of developing successful performance metrics, from developing winning KPIs, learning how to develop the right metrics, the rules of developing KPIs and metrics and common performance metrics for managing a successful organization.
How does one decide if a Metric qualifies as a Key Performance Indicator? and if so, what are the characteristics of an excellent online marketing KPI?
How to build a Key Performance Indicator (KPI) - Consider Elevator ManagementAxel Marrocco
What exactly is a KPI. This lesson was developed to help consider how to evaluate the effectiveness of a problem / solution proposal. Elevator Management is used, since it provides a topic almost all can relate with. The focus is not to development an understanding of Critical Success Factors, but to concentrate on elements necessary in constructing a Key Performance Indicator (KPI) of a proposal's effectiveness.
Over the 16 years that we've been providing support to organizations at nearly every stage of the Lean journey, leadership has consistently emerged as the single most important determinant of success. Those organizations with deep leadership engagement soar, while those who don't fail to experience significant transformation.
In this second of three webinars, Karen reviews the system of Lean principles, management practices, and tools, and then focus on leadership's role in strategy deployment and problem solving. These are the slides for the webinar delivered on 9-22-2016. The recording is available at http://www.slideshare.net/KarenMartinGroup/lean-leadership-part-2-of-3-webinars
Not a subscriber? To receive automatic notification of future webinars, gain access to our library of free assessments and templates, and receive our occasional newsletter with improvement tips: http://www.ksmartin.com/subscribe.
Performance measures are commonly used to track and improve our facilities operations. But some Facility Managers are not comfortable developing and using them. This presentation outlines some easy to understand ways to develop metrics that are useful. It will also examine ways that well-intended performance measures contribute to the wrong outcomes.
To ensure processes are working as expected, it's a good idea to pick a handful of metrics that measure key aspects. Some processes will be more critical to the delivery of value for your company.
The group of KPIs for your organization will become a dashboard for working in the business and working on the business discussions.
Top 10 most important manufacturing performance indicators in 2019MRPeasy
mrpeasy.com
In manufacturing, there are many outside influencing factors, tracking the performance of an operation with KPI metrics means the difference between success and failure. Here are the most important manufacturing performance indicators.
Measuring Business Success: Lean MetricsWillie Carter
Measuring success in a business is crucial for identifying areas of improvement and making informed decisions. Lean metrics are particularly useful in this regard because they focus on efficiency, waste reduction, and continuous improvement. Lean metrics enable you to measure, evaluate, and respond to your organization’s current performance in a balanced approach – without sacrificing the quality of your products or services to meet quantity objectives. Properly designed lean metrics also enable you to consider the important “respect for people” factors necessary for your organization’s success.
The choice of Lean metrics should align with your business goals and accurately portray your organization’s performance and processes. You should also consider the total number of metrics to use. Using too many metrics can confuse your employees and slow your performance/process improvement initiative. On the other hand, using too few might not provide you with enough detail to properly focus your process improvement efforts. Once you decide on which metrics to use, regularly tracking and analyzing these metrics will help you identify areas for improvement and make data-driven decisions to optimize your business operations.
Valuation Process Exploring Industry KPIS and Their ImpactMY Valuation
KPIs measure business performance and progress towards their goals through tracking the effectiveness of projects, processes, campaigns, and strategic changes.
Continuous Improvement Infographics for LearningCIToolkit
The purpose of this section is to provide all the continuous improvement tools in an infographic format. These flashcards are easy to read and understand, and very useful if you are looking for brief, concise, and to-the-point summaries. They are quick refreshers for continuous improvement and can speed up the learning process.
Continuous Improvement Posters for LearningCIToolkit
The intention of this section is to provide all the continuous improvement tools in a poster format that is easy to print and share. These posters are great tools for training, sharing and posting, and can also be distributed as hand-outs during continuous improvement workshops.
Simplifying Complexity: How the Four-Field Matrix Reshapes ThinkingCIToolkit
A Four Field Matrix is an effective model for planning, organizing and making decisions. It is a two-dimensional chart that consists of four equal-sized quadrants, each will describe different aspects of information.
Unlocking Productivity and Personal Growth through the Importance-Urgency MatrixCIToolkit
Importance Urgency Matrix is an effective method of organizing priorities. It is a two-dimensional chart that is used to prioritize work activities as well as personal activities.
Measuring True Process Yield using Robust Yield MetricsCIToolkit
Process yield measures should be able to expose even the smallest inefficiencies within a process, empowering operations to understand their true process yield in order to set realistic targets for improvement. Many organizations employ two primary measures of process yield: First Time Yield (FTY) and Final Yield (FY).
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why DiagramCIToolkit
A why-why diagram is used to identify the root causes of a problem when there are multiple factors to consider. There may be multiple answers at each stage, and each of these answers need to go through a separate process of the why-whys analysis. It is an extension of the 5 Whys approach where they are similar in that they both ask the same Why question multiple times. #WhyWhyDiagram
How-How Diagram: A Practical Approach to Problem ResolutionCIToolkit
How- How Diagram is used when seeking a practical solution to a problem. It works by repeatedly asking: How can this be solved. Multiple answers can be given for a single question, and therefore the result can be represented in a hierarchical tree format.
From Goals to Actions: Uncovering the Key Components of Improvement RoadmapsCIToolkit
An improvement roadmap is an approach used to achieve improvement. It is used to guide through the implementation of a long-term improvement journey. It helps us to understand where we are now as well as where we want to go.
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...CIToolkit
Paired Comparison Analysis is an activity for evaluating a small range of options by comparing them against each other. It is an easy and useful tool for rating and ranking alternatives for decision making where evaluation criteria are subjective.
From Red to Green: Enhancing Decision-Making with Traffic Light AssessmentCIToolkit
Traffic Light Assessment is a rating system for evaluating the performance of a process or variable in relation to a goal. It is a good way to communicate information and have the advantage of being universally recognized by everyone.
Mind Mapping: A Visual Approach to Organize Ideas and ThoughtsCIToolkit
Visually organizing ideas, thoughts and information around a single topic or problem. Mind mapping has many applications in personal, professional and educational situations.
Adapting to Change: Using PEST Analysis for Better Decision-MakingCIToolkit
A strategic and structured planning tool for evaluating the external environment of an organization. PEST stands for Political, Economic, Social, and Technological external factors.
The Role of Box Plots in Comparing Multiple Data SetsCIToolkit
A box plot is a graph that shows the frequency of numeric data values. It can be drawn either horizontally or vertically. It is referred to as a Box-and-Whisker Plot.
Exploring Variable Relationships with Scatter Diagram AnalysisCIToolkit
A Scatter Diagram is a way of showing whether two variables are correlated or related to each other. It shows patterns in the relationship that cannot be seen by just looking at the data. A scatter diagram uses a two-axis chart to represent data.
The Role of Histograms in Exploring Data InsightsCIToolkit
A graph which shows the frequency of continuous data values. Histograms are mainly used to explore data as well as to present the data in an easy and understandable manner. They are often used as the first step to determine the underlying probability distribution of a data set or a sample.
Leveraging Gap Analysis for Continuous ImprovementCIToolkit
Gap analysis compares two different states of something, the current state and the future state. It is mainly used to assess where a company or process is today, where it needs to be in the future, and what needed to be there. Gap analysis is also known as need analysis or need assessment.
Flowcharting: The Three Common Types of FlowchartsCIToolkit
A graphical tool that illustrates the flow of a business process and the relationships between its activities. It helps you and your team to understand the activities and decisions, and thus, perform the tasks correctly and in the right order.
Yokoten: Enhancing Performance through Best Practice SharingCIToolkit
Everybody can benefit from the successes of others. Developing a best practice program for your company is an integral part of becoming a world-class performer in your industry. The more you can do to promote the creation and sharing of great ideas within your company, the better your performance will be in the long run and the more engaged your employees will be. You need also to consider what other world-class organizations are doing to become even more innovative and competitive.
Value Analysis: How Lean Thinking Defines ValueCIToolkit
Value Analysis as per Lean definition focuses on what adds value to business processes as perceived by the customer. A process that does not add value to the product or service should be redesigned or eliminated altogether.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
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Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
2. Continuous Improvement Toolkit . www.citoolkit.com
Check Sheets
Data
Collection
Process MappingFlowcharting
Flow Process Charts
5S
Value Stream Mapping
Control Charts
Mistake Proofing
Tree Diagram*
Understanding
Performance
Fishbone Diagram
Design of Experiment
Implementing
Solutions**
Creating Ideas
Brainstorming Attribute Analysis
Deciding & Selecting
Decision Tree
Force Field Analysis Cost Benefit Analysis
Voting
Planning & Project Management*
Value Analysis
Kaizen Events
Quick Changeover
Managing
Risk
FMEA
PDPC
RAID Log*
Observations
Focus Groups
Understanding
Cause & Effect
Pareto Analysis
IDEF0
5 Whys
Matrix DiagramKano Analysis
KPIs
Lean Measures
Importance-Urgency Mapping
Waste Analysis
Fault Tree Analysis
Relationship Mapping*
Benchmarking**
SCAMPER**
C&E Matrix
Confidence Intervals
Pugh Matrix
SIPOC*
Prioritization Matrix
Stakeholder Analysis
Critical-to Tree
Paired Comparison
Improvement Roadmaps
Interviews
QFD
Graphical Analysis
Lateral Thinking
Hypothesis Testing
Visual Management
Ergonomics
Reliability Analysis
Cross Training
How-How Diagram**
Flow
Time Value Map
ANOVA
Gap Analysis*
Traffic Light Assessment
TPN Analysis
Decision Balance Sheet
Suggestion systems
Risk Assessment*
AutomationSimulation
Break-even Analysis
Service Blueprints
DMAIC
Process Redesign
Run Charts
TPM
Control Planning
Chi-Square
SWOT Analysis
Capability Indices
Policy Deployment
Data collection planner*
Affinity DiagramQuestionnaires
Probability Distributions
Bottleneck Analysis**
MSA
Descriptive Statistics
Cost of Quality*
Process Yield
Histograms & Boxplots
Just in Time
Pick Chart
Portfolio Matrix
Four Field Matrix
Root Cause Analysis Data Snooping
Morphological AnalysisSampling
Spaghetti Diagram
Pull
OEE
Mind Mapping*
Project Charter
PDCA
Designing & Analyzing Processes
CorrelationScatter Plots
Regression
Gantt Charts
Activity NetworksRACI Matrix
PERT/CPMDaily Planning
MOST
Standard work Document controlA3 Thinking
The Continuous Improvement Map
Multi vari Studies
3. Continuous Improvement Toolkit . www.citoolkit.com
Performance Management:
An approach used to manage performance of an organization.
It plays an important role in the success or failure of a business.
It is applied to measure the performance of:
• An organization.
• A business unit.
• A single department.
• A project.
• A process that builds a product or service.
• An employee.
- KPIs
4. Continuous Improvement Toolkit . www.citoolkit.com
Performance Management:
It includes activities such as:
• Planning and setting expectations.
• Developing the capacity to perform.
• Continually monitoring performance.
• Periodically rating performance in a summary
fashion.
• Rewarding good performance.
- KPIs
5. Continuous Improvement Toolkit . www.citoolkit.com
Performance Indicators:
Measurements that define and assess the performance of an
organization, department, employee, etc..
Objectives to be targeted in order to add the most value to a
business.
Choosing the right performance indicators relies upon a good
understanding of what is important to the business.
- KPIs
6. Continuous Improvement Toolkit . www.citoolkit.com
Two Types:
Result oriented indicators:
• Focus on the key outputs of a process.
• Related to the critical success factors.
• Examples: customer complaints
and return on investment (ROI).
Process oriented indicators:
• Focus on the inputs to a process.
• Examples: time to process customer order
and late deliveries.
- KPIs
Business
Goals
KRIs, KPIs
RIs, PIs
Operational
Goals
Project
Goals
RIs, PIs
7. Continuous Improvement Toolkit . www.citoolkit.com
Performance Indicators are Used to:
Help organizations to understand their performance levels.
Help setting realistic performance goals.
Help aligning daily work to strategic goals.
Help monitoring progress on a real-time basis.
Help understanding the weaknesses and
establishing improvement priorities.
Determine whether an improvement is being made
and maintained.
Help benchmark internally and externally.
Identify if staff are doing well and to help them if they are not.
Provide a basis for recognizing team and individual performance.
- KPIs
8. Continuous Improvement Toolkit . www.citoolkit.com
Selecting the Proper Performance Indicators:
Performance indicators should be developed based on:
• Critical Success Factors (CSFs).
• Voice of the Customer (VOC).
- KPIs
9. Continuous Improvement Toolkit . www.citoolkit.com
Critical Success Factors:
Elements that are necessary for a strategy to be successful.
CSFs selection is a very subjective exercise.
Examples of CSFs are:
• Delivery on-time and in-full.
• Providing superior customer service.
• Short time to market new products.
• Management commitment.
- KPIs
10. Continuous Improvement Toolkit . www.citoolkit.com
Voice of the Customer:
Performance indicators should reflect the Voice of the
Customer.
The Critical-to-Quality characteristics (CTQs) features of your
customer should be then used as the basis to select your KPIs.
Raw data needs to be collected from customers.
- KPIs
11. Continuous Improvement Toolkit . www.citoolkit.com
Example - Selecting the Proper Performance Indicators:
- KPIs
All repairs to be
done within 5 days
% of repairs done
within 5 days
On-time in-full
delivery
% of on-time in-full
deliveries
Calls answered
within 5 rings
% of calls answered
within 5 rings
CTQs / CSFs KPIs Data to be Collected
Time to complete
each repair
Time and
quantity
delivered
Time to answer
each call
12. Continuous Improvement Toolkit . www.citoolkit.com
KPI Tree:
A visual method of displaying measures:
• In an organization.
• Related to a project.
Brings all measures together.
Provides a visual representation for which
measures contribute to other measures.
Helps aligning work with the organization strategy.
- KPIs
14. Continuous Improvement Toolkit . www.citoolkit.com
KPI Tree Example:
- KPIs
Customer notifications
Customer Satisfaction Project
Customer complaints
% notifications
answered within 24 hours
% dissatisfaction $ cost to business
% of major complaints
Average answer time
# of complaints# of notifications
15. Continuous Improvement Toolkit . www.citoolkit.com
KPI Tree:
A successful KPI tree is the one that contains
a balance of measures covering efficiency,
effectiveness, quality, delivery and cost.
Effectiveness performance indicators
measure processes in the eyes of the customer.
Efficiency performance indicators measure
processes from business perspective.
• Are of interest of internal customers.
• Have close links with the 8 Wastes.
- KPIs
16. Continuous Improvement Toolkit . www.citoolkit.com
Characteristics of Effective Performance Indicators:
Reflect the Voice of the Customer.
Relate to critical success factors.
Are agreed with and owned by the areas themselves.
Are well defined and understood by all.
Are measured regularly and consistently.
Enable open and transparent communication.
Are acted upon by the senior management.
Are used for continuous improvement.
- KPIs
17. Continuous Improvement Toolkit . www.citoolkit.com
Balanced Scorecard:
A common way to manage and monitor performance indicators.
A report that displays a collection of performance indicators.
It has evolved from a simple performance measurement
framework to a full strategic planning and management system.
It helps monitor performance against strategic goals.
- KPIs
Financial
Customer
Learning & Growth
Business Process
The Four-Perspectives Balanced Scorecard
18. Continuous Improvement Toolkit . www.citoolkit.com
Performance Dashboards:
A series of graphics, charts and other visual tools that can be
easily interpreted and analyzed.
Easily monitor the performance in an organization.
They allow to see if the performance indicators
are being met based on the goals in place.
If not, they will visually alert that corrective
actions should be made.
They are typically limited to show
summaries, comparisons and trends.
- KPIs
19. Continuous Improvement Toolkit . www.citoolkit.com
A Good Dashboard:
Is simple and easy to understand.
Conveys important information at a glance.
Contains minimal distractions and visually appealing.
Displays real-time information.
Should be displayed on the shop floor using a screen or a
bulletin boards.
- KPIs
20. Continuous Improvement Toolkit . www.citoolkit.com
Examples of Performance Indicators:
- KPIs
Manufacturing / Production Purchasing and Inventory Sales, Marketing and Shipping
• Spoilage / Rejection Rate
• Re-work Rate
• Time Spent on Product Re-work
• Total Units Manufactured
• Units per Day
• Units Per Labor Hour
• Line Efficiency
• Production Capacity
• Capacity Utilization
• First Time Right Ratio
• Rolled Throughput Yield (RTY)
• Average Change Over Time
• Material Usage
• Cancelled Purchase Requests
• Purchase Orders Completed
• Purchase Order Cycle Time
• Emergency Purchase Rate
• Rejected Receipt Rate
• Late Deliveries from Suppliers
• Changes in Approved Suppliers
• Unloading Time
• Stock Level
• Inventory Days Coverage
• Re-work on Procured Inventory
• Time to Process Customer Orders
• Time to Resolve Customer Claims
• Visits to Key Customers
• New Customers Rate
• Customer Retention Rate
• Sales Forecast Accuracy
• Market Share Growth
• Marketing Expenses
• Product Availability
• Loading Time
• Not On-Time In-Full (NOTIF)
21. Continuous Improvement Toolkit . www.citoolkit.com
Examples of Performance Indicators:
- KPIs
Finance and Accounting Maintenance Human Resources
• Net Profit Margin
• Cost of Goods Sold
• Operating Income
• Cost per Unit
• Working Capital
• Accounts Receivable Turnover
• Inventory Turnover Ratio
• Return on Investment (ROI)
• Budget Variance
• Capital Expenditure (CAPEX)
• Monthly Department Expenses
• Response Time to Breakdown
• Mean Time Between Failures
• Mean Time to Repair
• Spare Parts Inventory Turnover
• Work Orders Completed
• Preventive Maintenance Completed
• Repair Cost
• Repair Cost per Unit
• Maintenance / Repair Downtime
• Staff Turnover Ratio
• Employee Satisfaction Index
• Exit Interview Satisfaction Rate
• Internal Promotion Rate
• Labor Utilization Rate
• High Performing Employees
• Training Hours Ratio
• Training Attendance Ratio
• Absenteeism Rate
• Part-Time Employees
• Disabled Staff Ratio
22. Continuous Improvement Toolkit . www.citoolkit.com
Examples of Performance Indicators:
- KPIs
Health, Safety and Env. Quality Lean
• Recorded Safety Observations
• Workplace Inspection Audits
• Risk Assessments Implemented
• Lost Work Days
• Significant Injury Cases
• Near Miss Cases
• First Aid Treatment Cases
• Environmental Incidents
• Safety Circles Conducted
• Satisfaction with Ergonomics
• EHS Training Hours
• Customer Complaints
• Returns from Key Customers
• Customer Satisfaction Index
• Customer Surveys Conducted
• Defects at Customer Site
• Defects per Million Opportunities
• Defects per Unit
• Cost of Non Quality
• Quality Personnel to Total Personnel
• Quality Circles Conducted
• Audits Performed on Schedule
• Value Added Time
• Takt Time
• Operator / Machine Cycle Time
• Order Processing Cycle Time
• Net Available Time
• Work in Process Time
• Value Stream Ratio
• Process Cycle Efficiency
• Uptime Ratio
• Overall Equipment Effectiveness
• Muda-Free Cost
23. Continuous Improvement Toolkit . www.citoolkit.com
KPIs and Continuous Improvement:
KPIs are key to the continuous improvement process.
Examples:
• Chartered improvement projects
• Project charters approved and signed off
• SOPs developed after improvement projects
• Completed improvement projects
• Financial department involvement in improvement projects
• Processes perform at 4.5 Sigma or higher
• Staff trained in Lean Six Sigma
• Savings resulting from an employee suggestions
• Time to respond to suggestions
• Idea conversion rate
• Kaizen events conducted
• Cross-industry benchmarking studies conducted
- KPIs
24. Continuous Improvement Toolkit . www.citoolkit.com
Operational Definitions:
A clear and detailed description of a performance indicator.
Ensure consistent data collection.
Ensure standards are applied in the
same manner.
- KPIs
Customer
reports fault
Fault
Fixed?
Technician
visit
Diagnose
fault
Fault closed
1:Timetorepair(hours)
2: Fixed
first time (%)
1: Cup
height (mm)
2: Cup
diameter (mm)
25. Continuous Improvement Toolkit . www.citoolkit.com
Components of Operational Definitions:
- KPIs
Performance Indicator: Perspective: Unit:
Description / Formula:
Data Source: Measurement Instrument: Process Diagram or
Drawings:
Method of Test (How):
Frequency (When): Decision Criteria:
Data Collector (Who): Owner:
Baseline: Target:
26. Continuous Improvement Toolkit . www.citoolkit.com
Utilizing Performance Indicators:
Review the quality of the current data collection methods.
Train staff on CTFs, KPIs, empowerment and process improvement methods.
Start by a few easily understood performance indicators.
Relate to critical success factors and reflect the voice-of-the-customer.
Allow teams to define and select their own performance indicators.
Have performance indicators approved by senior management.
Measure and report only what matters.
Monitor performance using dashboards.
Display at workplace.
Use them as a basis for team meetings and
decision making.
Identify and pursue improvement goals.
- KPIs
27. Continuous Improvement Toolkit . www.citoolkit.com
Further Information:
A problem arise when managers struggle to identify the vital
few performance indicators, and instead collect and report a
vast amount of everything that is easy to measure.
Many of the customer related performance indicators
(mentioned earlier) are developed and managed using
customer relationship management software.
- KPIs