Performance management involves tracking key performance indicators (KPIs) to align decisions with corporate goals. An effective performance dashboard provides real-time data visualization of KPIs, allows drill-down into data, and is customizable. True performance dashboards also use compatible data sources and are quick to deploy. Identifying value-adding processes, standards, and implementing dashboards or balanced scorecards are important parts of performance management.

1. Performance ManagementKPI Identification

2. What is Performance Management?Performance Management is having access to the right information at the right time; letting decision makers align the right decisions with each other and with corporate goals. The information you track becomes your Key Performance Indicators (KPIs). An effective performance management solution is critical to the success of a company.A performance dashboard provides data visualization — the ability to view your KPIs graphically.© Scope Consulting 2009

3. What is Performance Management?While all dashboards provide a graphical view of a set of KPIs, not all dashboards are true performance dashboards. A performance dashboard needs to provide you with the information you need to monitor, analyze, and manage the key activities and processes that lead to achieving your objectives. A true performance dashboard must have the following elements: Real-time or Right-time data

4. Compatibility with any data source

5. Ability to drill-down into the data

6. Quick to deploy

7. Easily customisable© Scope Consulting 2009

8. KPI Characteristics© Scope Consulting 2009

9. Performance ManagementProcess MappingWhat to measure A “Learn To See” exercise is undertaken

10. Map the “true” business processes