The document outlines the roles and responsibilities of an operations manager. It discusses that according to a 1986 survey in India, the primary objectives of most production managers were ensuring customer satisfaction by meeting deadlines and reducing costs. Major challenges included production scheduling and capacity planning. Additionally, operations managers were responsible for production planning, scheduling, control, quality control, resource utilization, and health and safety. Their responsibilities also included strategic planning, tactical decision making, operations management, automation, research and development, projects, outsourcing, supplier relationships, and quality auditing.

1. Roles & Responsibilities of Operations Manager
Roles & Responsibilities of Ops Mgr
• Based on the results of a survey conducted in
1986 for over 100 Indian companies it was found
Operations Manager that:
Roles & Responsibilities – The prime objective of most production managers are
to ensure customer satisfaction by meeting due dates
and reducing the cost of production.
Presented By:
– The major problem faced by then was production
Anupam Kumar scheduling and capacity planning.
Reader
– The production managers had developed excellent
SMS Varanasi working production schedule in restricted power
supply situations.
Further Survey Findings.. Duties & Responsibilities of Ops Mgr.
• Production managers in all industries had
maximum responsibilities in the areas of:
– Production planning
– Scheduling
– Production control
– Monitoring of productivity was important in chemical
plants
– Quality control was an important activity in industries
like fertilizers.
• The most important part of the job was to ensure
efficient utilization of resources, be it machine or
human
Jobs of an Operations Manager Duties & Responsibilities
• The job responsibilities of an operations • As per Traditional Production Scenario:
manager may be divided into: – Planning the geographical location of the factory
– Strategic level responsibilities, – Purchasing the production equipment
– Tactical level responsibilities; and – Layout of equipment within the factory
– Operational level responsibilities. – Designing production process and equipment
– Product design
• However, we may also look at the role and
– Designing production work and establishing work
responsibilities in terms of: standards
– The traditional approach; and – Capacity planning
– The additional roles – Production planning and scheduling
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2. Roles & Responsibilities of Operations Manager
Duties & Responsibilities (Contd.) Duties & Responsibilities (Contd.)
• As per Traditional Production Scenario: • Additional responsibilities:
– Production control – To automate processes as per the requirements of the
– Inventory management organization
– Supply chain management
– Quality control – To enhance the R&D efforts of the organization for
– Production equipment maintenance and repairs becoming self reliant in developing new technologies
– Measurement and monitoring of productivity – To take care of issues relating to service operations
– Industrial relations / Personnel affairs management
– Health & safety – Increased attention to timely implementation of
– Staff selection and training projects (launching of new products / services etc) in
– Budgeting and capital planning view of the increased competition
Duties & Responsibilities (Contd.)
• Additional responsibilities:
– To implement the environmental and pollution norms
established by the government from time to time
– To take decisions regarding outsourcing / off-shoring To Unit 2 …
of business processes
– To act as a member of the concurrent engineering
team in new product design
– To forge long term strategic relationships with vendors
& suppliers
– To act as internal quality auditors in certification
programs
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