1. James L. Whitehead III
17311 James Couzens Detroit, Michigan 48235
Jameswhitehead78@gmail.com
(313) 410-5314
OBJECTIVE
Reliable, quality- focused Desktop Helper seeking to obtain a position for an
organization that will utilize my education, work experience, and problem solving
skills.
TECHNICAL SKILLS
• Windows XP, Windows 7, Windows 8, DOS, Windows NT, Client and Server,with
an formidable understanding of Windows 10
• MS Office Suite, MS Access, McAfee, Adobe, AVID
• Desktop Workstations, Intel-Based Servers
TECHNICAL EXPERIENCE
Independent PC Technician 2007 -
Present
• Consultation with clients on business goals and technical requirements
• Hardware and software troubleshooting, repair, installation and upgrades
• Perform necessary hardware and software maintenance on client workstations
• Computer diagnostics and repair of desktops, laptops, tablets and mobile devices
• Installation and diagnostic support of virus protection and firewall software
Technology Instructor Sept 2009-June 2012
2. Detroit Public Schools - Martin Luther King Educational Center, Detroit, MI
• Provided Tier 1 and Tier 2 Technical Support to all users
• Technical Administrator for all external vendor support services
• Installation and upgrade of all hardware and software desktops, laptops servers
• Maintained hardware and software upgrades on local desktops and servers
• First call resolution for all trouble ticket incidents and break/fix requests
• Online Educational Administration
• Training and Computer Instructor
EDUCATION
Bachelor of Science, Education May 2009
Wayne State University, MI
References Available Upon Request
REFERENCES
Kenneth Mathies
Director
Enterprise Support and Implementation
The Auto Club Group – AAA
(313) 336-6179
Greg Pearson
President
The Inner Court Group
Southfield, Michigan
(313) 570-4666
3. James E. Owens
Primary Facilitator
Daystar IT Consultants, LLC
Ann Arbor, MI
(734) 355-6461
Lafayette Price, Ph.D.
Vice-Principal
MLKECA
Detroit , Michigan
(313) 341-4944
Fax (313) 341-7014
James Shelton
CEO
Kingdom Sound, LLC
Detroit, Michigan
(248)632-0094
