1. Aaron Moore 432-288-4339
7663 Dentcrest Dr, mooaaron@gmail.com
Dallas, Texas 75254
Objective
I.T. Professional with experience in hardware, Software and multiple OS platforms. I would like to apply my
technical customer service, PC troubleshooting, and education experience in a challenging environment that will
allow for career growth in an outgoing and fast paced company, that is focused and team centered.
QUALIFICATIONS/ACCOMPLISHMENTS
• 10+ years of multiple Windows, and Mac OS based experience, in technical support for corporations,
family, friends, and customer support, including analyzing, installing, maintaining, and repairing
hardware, software peripherals, and networks.
• Experience working in City and County Governmental Positions. as well as Major and Minor
Coronations
• Proficient in computer maintenance and repair; both desktop and laptop hardware troubleshooting and
replacement; regularly perform major and minor computer repair at the hardware level;
• Worked with Active Directory, SCCM and ZTI installations, for white glove migrations.
• Scheduled, built, and deployed Windows 7 computers for 1900 users over six months.
• Exceptionally reliable, punctual, organized, with excellent communication skills.
• Able to develop lasting and honest relationships with clients, peers, and management.
• Ability to adapt quickly to new situations and plan for implementation into current and future projects.
• Service Now (SNOW) Remedy, and MyIdentidy.
Platforms: Microsoft Windows 9X, 2000, XP, Vista, Windows 7 and Server 2012. Mac OS-X. IOS 6-7. Linux
Fedora, Ubuntu, and Red Hat.
Hardware: HP, Dell, desktop, laptop, workstation models and printers, Cisco/Linksys routers, Sonic
Firewall, instillation of motherboards, CPU’s, Video cards, RAM, and peripheral devices. IMacs,
MacBook/MacBook pros, I-devices (IPhones and IPads)
Software: Active Directory, SCCM 2012, Citrix, Remedy, Gorilla, SMS, Internet Explorer, Firefox, Safari,
Ad-Aware, Kaspersky, MacAfee, Symantec Anti-Virus, Avast!, Microsoft Office 2000 -2010, MS Exchange,
Outlook 2003-2010 Configuration, PC Toolkit, Open Office, Adobe Reader, Adobe Acrobat, Adobe
Photoshop, SAP, Scan-Pro, Virtual box, basic Java, Promethean boards, Oracle, Citrix, Corel Works, Word
Perfect 10-X6, , Quicken Quick Books, WinRAR, and WinZip.
Networking: Ethernet, Basic TCP/IP, Router and firewall setup, SSH login, Telnet, (RCA and Juniper) VPN
configuration and setup, Remote Desktop, Dial-Up Networking, Wi-FI Access point configuration, and VOIP.
EDUCATION
Texas Tech University, Lubbock, Texas
Teacher Certification Program
 Texas State Board Certified Educator (Jr. High – High School Level) History/ Social Studies
Texas Tech University, Lubbock, Texas Grad 2002
 Bachelors in Arts and Sciences – History
Current IT Certificates
Comptia A + ce
Comptia Network + ce

2. WORK EXPERIENCE
HCL-Entergy 24/7 Service Desk Call Center (Frisco Texas)
12/2014 – 11-15-2015
Technical Support Analyst – I.T. Service Desk
• Receive inbound service desk calls regarding, computer or application support.
• Route Trouble tickets to appropriate solutions department when necessary.
• Implement level one or level two remote desktop support, using MS Lync 2010 or Bomgard.
• Assist customer with computer lockout issues, determine correct employment statues and unlock, restore
or reset passwords for customer’s machine or application login.
• Manage priority One or Priority Two (emergency) trouble tickets through setting up and paging out
support team for Conference Bridge.
• Updated and close Trouble Tickets* break-fix, software Install, configurations using Service Now (SNOW)
or remedy ticketing management system.
• Configured and transfer MS Outlook settings, rebuild outlook profiles when necessary remotely.
• Orientated the end user on basic navigation of their new Windows 7 machine and Office 2010 software
and effectively communicated technical information to a non-technical audience.
City Of Fort Worth-Fort Worth Police Department (Fort Worth, Texas) Tek-Systems
05/2014 – 10/2014
Desktop Support Technician - Windows 7 Deployment Team
• Deployment of computers, peripherals, monitors, setup printers, and insured computer software and
equipment functions correctly.
• Setup, staged, and implemented the company computer build image for Windows 7 using designated Dell
desktops and laptops.
• Captured user data from the Windows XP machine to the Windows 7 machine using Microsoft’s User
State Migration Tool (USMT) over the network, or Windows Easy Transfer tool manually.
• Following building the Windows 7 image, insure patches, updates, and custom software and critical
applications was installed prior to deployment .
• Updated and closed Trouble Tickets* break-fix, software Install, configurations and new hardware
provisioning using remedy ticking management system.
• Configured and transferred MS Outlook settings, rebuild outlook profiles when necessary.
• Orientated the end user on basic navigation of their new Windows 7 machine and Office 2010 software
and effectively communicated technical information to a non-technical audience.
• Correctly collected, cataloged and logged customer’s previous computers, to determine if expired
machines should be re-imaged and put back into circulation, or properly disposed of.
• Deployed 800 plus computers throughout all the PD precincts or stations (completed project two weeks
ahead of schedule).

3. Dr Pepper Snapple Group (Plano, Texas) HCL-KRG
02/2014 – 05/2014
Desktop Support Technician - Windows 7 Deployment Team
 Deployment of computers, peripherals, monitors, setup printers, and insured computer software and
equipment functions correctly.
 Setup, staged, and implemented the company computer build image for Windows 7 using Norton Ghost
Imaging software., on designated HP and Dell desktops and laptops.
 Manually transferred user data and settings from previous XP machine to users new Windows 7 machine.
 Configured and transferred MS Outlook settings, rebuild outlook profiles when necessary.
 Following building the Windows 7 image, insure patches, updates, and custom software and critical
applications was installed prior to deployment
 Performed Service Request for new Machine Provisioning and Application Support.
 Correctly collected, cataloged and logged customer’s previous computers, to determine if expired
machines should be re-imaged and put back into circulation, or properly disposed of.
 Orientated the end user on basic navigation of their new Windows 7 machine and Office 2010 software
and effectively communicated technical information to a non-technical audience.
 Provided aftercare and troubleshooting support and follow-through to insure customer satisfaction
concluding their Windows 7 machine deployment.
Conoco Phillips/Teksystems (Midland, Texas) Tek-Systems
05/2013 – 10/2013
Windows 7 Deployment Technician/ Information Technology (Desktop Support)
 Deployment of computers, peripherals, monitors, setup printers, and insured computer software and
equipment functions correctly.
 Setup, staged, and implemented the company computer build image for Windows 7, on designated
desktops and laptops.
 Following building the Windows 7 image, insure patches, updates, and custom software was installed
prior to deployment through Microsoft SCCM.
 Captured user data from the Windows XP machine to the Windows 7 machine using Microsoft’s User
State Migration Tool (USMT) over the network, or Windows Easy Transfer tool manually.
 Configured and transferred MS Outlook settings, rebuild outlook profiles when necessary.
 Correctly collected, cataloged and logged customer’s previous computers, to determine if expired
machines should be re-imaged and put back into circulation, or properly disposed of.
 Orientated the end user on basic navigation of their new Windows 7 machine and Office 2010 software
and effectively communicated technical information to a non-technical audience.
 Communicated with customers to survey end users XP machine and set up appointment time 3 weeks
prior to deployment.
 Provided aftercare and troubleshooting support and follow-through to insure customer satisfaction
concluding their Windows 7 machine deployment.
 Deployed 1900 plus computers in the Midland/Odessa (West-Texas / South Eastern New Mexico) region
and completed project two months ahead of schedule.

4. Law Office of Allen Moore (Odessa, Texas)
08/2011 – 05/2013 & (10/2013 – 11/2013)
Information Technology (Data, Network and Desktop Support)
 Scanned, processed and archived, - active and inactive client files- through scanning, labeling, and
origination of archive databases.
 Assisted with Microsoft Window 7 support, (hardening, updating, patching, testing and implementation of
specific office production software).
 Provided necessary console support (and or continued remote support) for terminals, printers, and
file-shares that may have needed maintaining or troubleshooting.
 Provided regular archive server backup, maintained backup redundancies, and insure proper secure data
storage was assessable through automation and internal controls.
 Support for teleconferencing, courtroom presentation, conference recording, storage and distribution of
collected data to various parties involved.
 Provided basic network, router, firewall, and switch maintenance.
Hays County and Austin Independent School District’s, Austin, (Kyle, Buda), Texas
08/2010 – 05/2011
Substitute Teacher part-time (floating substitute for two districts)
 Supervised a wide variety of classes: English, History, Math, Science, Computer Science and so on –
junior high and high school Levels.
 Performed activities requested by teacher’s and administrator’s instructions, and followed daily lesson
plans
 Checked Roll, distributed instructions or institutional memos, articulated the teacher’s instructions to class,
and collected any work the teacher may have requested.
 Maintained order, enforced classroom and school rules, and fostered a safe and effective learning
environment.
Austin 311 / Apple One-Contractor (City of Austin), Austin, Texas
03/2010 - 07/10/2010
Call Center Representative / (311Ambassador)
 In bound call center representative for Austin 311
 Provided customer service for various (City of Austin) departments.
 Facilitate the call routing of citizens’ to APD (Austin Police Department) non-emergency, 911 or various
county or city police dept. jurisdictions.
 Active listening and facilitate solutions through a variety of service request or caller transfer.
 Provided accurate data entry, resolving customer questions, through inbound calls for various city, county
and state government entities.
My Community Federal Credit Union, Midland, Texas
12/2005 - 08/15/2009
Call Center Representative / (Member Services Representative)
 Assisted member account inquiries, complaints, and providing quality member service and solutions.
 Performed phone inquiries and tele-services.
 Floating member service representative at various CU branches.
 Assist member in opening and closing accounts.
 Promoted MCFCU through cross selling of related products and services.
 Teller experience in both in Walk-In and Drive-thru locations.

5.  Provided assistance to collections department in arranging payments and making courtesy calls.
 Assisted member in lending, through review of FICO Score and gathering loan application details.

6.  Provided assistance to collections department in arranging payments and making courtesy calls.
 Assisted member in lending, through review of FICO Score and gathering loan application details.