Scott Rider has over 4 years of experience in IT and technical support with expertise in networking, hardware, software, and help desk systems. He has worked for various companies providing technical support and IT services, including founding his own company, Semper Technology Solutions, where he provided structured cabling, computer installation, and support services to clients. Currently seeking new opportunities in IT support.

1. Scott Rider
8745 West Walden Dr.
Belleville, MI 48111
734-231-1072
scott@sempertechnologies.com
SUMMARY Over 4 years of successful IT and technical support training and experience with an affinity
for meeting the challenging goals of clients and their customers.
• Excellent analytical and troubleshooting skills, resulting in quicker solutions to
problems.
• Great at working alone or within a team; have had much experience doing both.
• Adaptable to new environments and products; have worked with both hardware
and software technical support departments.
• Have an extensive experience in help-desk and ticketing systems.
TECHNICAL
SKILLS
Cisco iOS Structured Cabling
NetworkHardwareIntegration Remote Desktop Software
MS Windows Server Platforms Active Directory
Microsoft Exchange
Fonality PBX Servers
Network Management
Help Desk Management
WORK HISTORY
May 2015 –
October 2016
Semper Technology Solutions, LLC Belleville, MI
www.sempertechnologies.com
Founder/CEO
 Ran and maintained the structural and fiscal integrity of the company and its
customers.
 Partnered with Ypsilanti Community Schools to assistwith repairing broken
Samsung tablets that were obtained through the Digital Promise Grant.
 Provided structured cabling services to clients around the Metro Detroit area as
well as clients in Toledo and Maple Heights, Ohio.
 Conducted installations of computer hardware and peripherals, PC Repair and
virus removal for residential clients in the Wayne County area.
 Provided support for video display units in the Villa clothing store in Detroit.
May 2013 –
October 2015
Charter Technologies Livonia, MI
http://www.chartertech.net/
IT Support Specialist
A company who contracts IT services to charter schools and other business entities around
the United States.
• Sysadmin for Chandler Park Academy’s enterprise multi-domain charter school
district composed of three schools.
• Managed and resolved all tickets sent to help-desk by employees, often meeting
staff at their desk to quickly identify the cause of the problem.
• Maintained the districts networks and performed any troubleshooting, repairs, and
upgrades when needed.
• Initiated and oversaw simultaneous upgrade of over 900 school PC’s and
Notebooks from Microsoft Windows XP to Microsoft Windows 7 including a new

2. Microsoft Office suite.
• Gave district staff training on how to use the help-desk, email system, surveillance
system, and proper computing techniques.
• Provided structured cabling solutions as needed by the customer.
June 2009 –
April 2013
United States Marine Corps Jacksonville, NC
0311 - Infantryman
Enlisted for 4 years as an infantryman. Deployed to Afghanistan twice and was discharged
with an Honorable Discharge.
• Received and gave classes pertaining to upcoming missions, weapon systems and
training.
• Kept accountability of junior Marines.
• Trained to ensure 100% readiness at all times.
• Physical training.
August 2007 –
March 2008
Rice Realty Westland, MI
Computer Technician
Small home and property realty company.
• Performed routine backups and updates on all of the machines.
• Managed a basic file server for the office that contained backups and company files.
• Performed hardware upgrades and repair as necessary.
• Troubleshot and fixed any network connectivity issues.
• Managed and Responded to all Help Desk tickets pit in by end users.
EDUCATION Everest University Online
Associates of Science in Computer Information Sciences
April 2014 – March 2016 (96 Credits)
Regional Career Technical Center
PC Professional Certificate
September 2007- June 2008
Lincoln High School
High School Diploma
September 2005 – June 2008