Ch. Rahul has over 5 years of experience in desktop support, system administration, and networking. He has worked as a technical support engineer and desktop support engineer for various companies including Hitch Informatics, Info Services, Airtel, and Broadridge. His skills include installation and administration of Windows operating systems, Active Directory, DHCP, DNS, and networking. He is proficient in hardware troubleshooting, software installation, backup and disaster recovery, and maintaining antivirus software. Rahul holds certifications in CCNA, MCSE, Linux, and Lenovo hardware.

1. Curriculum-Vitae
Ch. Rahul
E-mail: chrahul9494@gmail.com Phone: 91-9494092776
Career Objective:
Dynamic and results driven System Administrator with good communication, problem
solving skills and a proven ability to keep abreast of emerging trends in the changing field of
Information Technology.
Professional Profile
• Extensive experience in installation, administration and networking in various
environments.
• Thorough knowledge of Windows Vista, Windows XP, Windows 7, Windows 8, Windows
Server 2008, Windows server 2012 ,TCP/IP..
• Active Directory Services; Active Directory; DHCP; and DNS.
• Excellent command of running projects employing industry standard project management
techniques.
• Extensive documentation and training experience.
• Successful technical team member and motivator.
Professional Experience
Company : Hitch Informatics Pvt. Ltd. (Lenovo payroll)
Client : KPMG
Job Title : Desktop Support Engineer & RE Engineer.
Lenovo Tech ID: HT1304965
Experience : 27 Dec 2012 to till date
Job Profile:
• Handling all types of Lenovo service calls for Desktops and Laptops
• Working with McAfee/RSA support as needed for problem resolution..
• Creating reports in MS-Excel on weekly & monthly basis.
• Resolving the issues regarding the networking.
• Will be responsible for upgrading the software packages and equipment as require.
• Responsible for first-level support for all server related issues.
• Disaster recovery of data in case of System Crash for end users using different
technologies.
• Prepared and maintained documentation of technologies, standards and procedures.
• Maintaining up to date Antivirus levels on all machines company wide.
• Documents all call incidents and problems in call tracking web application.
• Provided technical support for hardware/software configurations and applications.
• Supported more than 300 users at Hyderabad Site and remote users across 9 other

2. locations in India..
• Utilize Helpdesk web portal to track reported issues and to create reports on all status
updates, outage reports, and all other IT updates
• Performed daily, monthly, backup and errors analysis.
• Participated in complete system builds, upgrades, migrations, code deployments and
patch management.
• Escalate, coordinate, and collaborate support issues with multiple teams as necessary
Company : Info Services Pvt. Ltd. (IBM payroll)
Client - 1 : Airtel,
Experience : 04 Jun 2012 to 04 Sept 2012
Client - 2 : Broadridge.
Experience : 06 Sept 2012 to 26 Dec 2012
Position : Technical Support Engineer
Job Profile:
• Troubleshoot all type problems related to Operating systems as well as Applications.
• Troubleshooting the Hardware’s/OS/Applications/Printers/Scanners related issues.
• Installing and configuring Local, network and wireless Printers and Scanners of various
printer versions of CANON, HP, TVS.
• Taking systems backups keeping systems secure and maintain overall systems
performance.
• Handling all types of service calls for Desktops and Laptops.
• Providing service support for IBM warranty products.
• Good Knowledge of Computer Hardware BIOS Settings.
• Maintaining and Troubleshooting of all Hardware and Software applications in Systems.
• Installing and Configuring Windows XP, Vista, Windows 7 with customized settings for the
end user.
• Installing, configuring and troubleshooting Network and Local printers.
• Installing and configuring of Lotus notes 8.1.
• Installing, activating & updating Antivirus.
• Crimping of Cross over cable and Straight cable.
• Upgrading the operating systems from older versions to newer versions.
• Done a physical verification of assets for Lenovo and IBM Machines.

3. Education:
• B.SC (Bachelor of Science) from Rashtriya Vishwa Vidyapeeth University, Mumbai.
Professional Training:
• CCNA (Cisco Certified Network Associate)
• MCSE( Microsoft Certified Solutions Expert)
• LINUX
• Lenovo Desktop’s, laptop’s and Hardware certifications.
Technical Skills:
Hardware : PC assembling, Miscellaneous PC hardware, IDE hard drives
Operating Systems : Windows 9X/XP/Vista /7/8 & Windows Server 2008 & 2012,Cent OS.
Networking : Configuring Cisco Switches 3550, Cisco Routers 2600 & 2800, LAN,
OSI
Model & IP addressing WAN & Network cabling
Packages : MS-Office.
Encryption : McAfee Safe boot 5.2
VPN : RSA 6.0
Personal Profile:
Father’s Name : Ch. Venkateswara Rao.
Permanent Address : Parvathi Cheruvu, Achanta vemavarm, Achanta (Mandal)
West Godavari. Dist, Andhra Pradesh, India.
Date of Birth : 18-08-1990.
Gender : Male.
Languages Known : English, Hindi & Telugu.
Nationality : Indian.
Declaration:
I am confident of my ability to work in a team and I hereby declare that the information furnished
above is true to the best of my knowledge.
[Ch. Rahul]