Rohit Kumar Barui is seeking a career in a globally challenging environment where he can utilize his skills and gain experience. He has a Bachelor's degree in Mechanical Engineering and diplomas in Mechanical CAD. His work experience includes roles as a Specialist in Antivirus Security at HCL Technologies, where he supported over 39,000 PCs and 3,700 servers across 47 countries, and as a Subject Matter Expert at QCS Global, where he provided reports and ensured smooth operations of the IT service desk. He has skills in antivirus maintenance, AutoCAD, Windows operating systems, networking, and ticket handling.

1. ROHIT KUMAR BARUI
rohitkumarbarui@gmail.com
PHONE.NO: (M): +91 8754170655 / 7411162612
Career Objective:
To take up a career in a globally challenging environment, to orient myself and contribute my
best to the proliferating demands of the industrial society where my skills can be effectively utilized and
gather new experience and knowledge.
Academic Records:
Course Name of the Institution University Year of Passing
B.E. ( Mechanical
Engineering )
M.V.J. College Of Engineering,
Bangalore
Vishweshwariah
Technological
University
January 2013
Diploma certification Diploma in Mechanical CAD
Diploma in
Mechanical CAD
January 2012
XII
Stracey Memorials Composite
P.U. College
Karnataka State
Board
March 2008
X Bangalore Public School I.C.SE March 2006
Work Experience:
 July 2014 to Present, HCL Technologies, Chennai
Specialist (Antivirus Security, Remote Access and Monitoring).
Duties:
 Support 39,000+ PCs and 3700+ servers in 47 countries
 Liaison between vendor, vendor technical support and LAN Support Staff.

2.  Escalation SPOC for all AV Issues pertaining to Symantec Endpoint Protection and Trend
Micro.
 Create AV response plan, as well as defensive strategy.
 Installation and Upgrade of AV Clients based on the Vulnerability reports shared by the
Enterprise.
 Plan Daily Virus definitions update and Client upgrade Strategies.
 Created Corporate AV Counsel with representatives of all Departments and workgroups
involved or impacted by Computer viruses.
 Establish one stop support and Security Lab for Network administrators, reducing dependence
on external sources and providing uniform information and knowledgebase, resulting in cost
savings in the support field.
 Manage users during VPN Roll out, replacing Managed Remote access product.
 Manage requests for remote access to corporate Network and network resources.
 Create, design, update and Maintain KPI, Daily, Weekly, Bi-Weekly/Monthly and Monthly
reports to be shared to Customer and Business.
Additional Duties:
 Act as a single point of contact for phone calls and emails from staff regarding IT issues and
queries.
 Receiving, logging and managing calls from internal staff via telephone and email
 Maintaining an Asset Database and track changes
 3rd line support - troubleshooting of IT related problems from in-house software to hardware,
such as Blackberry, Laptops, PCs and Printers
 Escalate unresolved calls to the infrastructure support team
 Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
 QCS GLOBAL - Bangalore ( March 2012 to May 2014 )
Subject Matter Expert Date of employment: March 2012.
QCS Global.
Duties:
 Providing Reports on SLA compliance, Service Desk Metrics and IT assets
 Ensuring the smooth day to day running of the IT Service Desk.
 Ensuring IT Service Desk staff coverage, call levels and SLA compliance
 Excel in asking probing questions and researching, analyzing and rectifying problems
 Track record of working with end users, work together with Tier 2 and Tier 3 support, and
other support desks crossways the customer environment
 First point of support for IT Service Desk staff.
 Initial escalation point for all user requests

3.  Monitoring and checking backups and backup routines to provide security of the data held.
 Carrying out administrative duties like user creation, password resetting and other related
duties
 Maintaining the Dialler to get optimum results in call flow to all agents.
 Responsible for maintaining the IT Asset Database
 Responsible for following established IT processes and supporting new ones.
 Team Performance
 To assist in the promotion of best practice within the IT Service Desk team
 To ensure SLA compliance for the IT Service Desk team
Key Skills:
 Antivirus Security Maintenance and Monitoring.
 System Maintenance, AutoCAD Designer.
 Possess mediate level knowledge and experience of Windows XP, Windows 7, Windows 8, 8.1.
Server OS (Windows 2008, 2012)
 Networking, Lotus Notes, Go Autodial.
 Onsite analysis, diagnosis and resolution of desktop problems for end users.
 Ticket handling
 Ensuring critical incident visibility and SLA Adherence.
 Perform quality work on all service requests.
Personal:
 Flexible approach to work and problem solving.
 Excellent customer service and technical skills.
 Ability to work proactively with little direct supervision.
 Willing to travel to carry out on-site work at any Commission site

4.  Committed to continual professional development.
 Team Player.
References:
Documents available on request:
Personal details:
Current Address ::
Plot No. 583, E43 LIG Road, TNHB Colony Phase II,
Shollinganallur, Chennai-600119.
Permanent Address ::
#14, 1st Main, Nehru Street,
Udayanagar, Bangalore – 560016.
Mobile: +91 8754170655 / 7411162612
Email: rohitkumarbarui@yahoo.com
Date: Yours Sincerely
Chennai: Rohit Kumar Barui