1. Linda Bane
804 SW 2nd
Street
Stuart Iowa
515-975-9629
Bane.linda@gmail.com
Objective A solid dependable worker seeking the opportunity to provide excellent
customer service. I am driven to learn and am willing to accept new
challenges and opportunities.
Personal Computer Software knowledge
Microsoft Word versions 2010, 2013
Microsoft Excel versions 2010, 2013
Microsoft Access versions 2010, 2013
Microsoft PowerPoint versions 2010, 2013
Microsoft Outlook versions 2010, 2013
Programming Languages
Visual Basic for Applications (Office)
Network knowledge
Basic Networking skills including user setup, password resets, etc.
Operating Systems
Microsoft Windows XP
Windows 7
Education Simpson College
Indianola, IA
Bachelor’s Degree in Management
3.8 grade point
References Upon request
Professional
Experience
McKee, Voorhees & Sease PLC
June 26, 2010 – Present
• Provide telephone technical support for Microsoft Office
and specific software designed for the Patent and
Trademark attorneys and staff.
• Continued expansion of basic networking skills and
troubleshooting.
• Diagnosed/repaired computer hardware and printer
problems
• Research and apply technical solutions for advanced
computer troubleshooting/solution.
• Research, install and maintain all personal computer
hardware including mobile technology
1

2. • Utilized technical knowledge to detect and remove
intrusion software occurring on law firm owned computer
systems
• Maintain appropriate documentation for users and other
technical staff.
• Evaluate new software programs for the company’s
potential use
December 2008 to June, 4 2010 – Wells Fargo Home
Mortgage
• Provide telephone technical support for Microsoft Office
and specific software designed for the Home Mortgage
professional.
• Research and apply technical solutions for advanced
computer troubleshooting/solution.
• Research, install and maintain all personal computer
hardware including mobile technology
• Utilized technical knowledge to detect and remove
intrusion software occurring on law firm owned computer
systems
• Maintain appropriate documentation for users and other
technical staff.
October 2007 to August 2008 – Bradshaw Law Firm
Network Systems Associate
• Provide telephone and in person technical support for
Microsoft Office, Novell Groupwise, Novell Networking and
specific software designed for the legal professional.
• Research, purchase, install and maintain all personal
computer hardware including mobile technology
• Utilized technical knowledge to detect and remove
intrusion software occurring on law firm owned computer
systems
• Maintain appropriate documentation for users and other
technical staff according to the law firm’s problem
resolution procedures and policies.
• Developing network administration skills
July 2007 to October 2007 – INGDirect
Security Administration Associate
• Received and reviewed security documentation allowing
access to systems and network paths/folders for ING.
• Utilized Excel skills to assist Manager to review security
access statistics.
February 2003 to April 2007 – Federal Home Loan Bank
PC Support Specialist
• Provide telephone and in person technical support for
Microsoft Office, AS400 and bank specific software
• Diagnosed/repaired computer hardware and printer
2

3. problems
• Evaluate new software programs for the company’s
potential use
• Research, purchase, install and maintain all personal
computer hardware
• Develop or modify procedural documentation for new
software being utilized within FHLB according to FHLB’s
problem resolution procedures and policies.
• Utilized technical knowledge to detect and remove
intrusion software occurring on bank-owned computer
systems
• Maintain Desktop Installation Instruction guide and other
Desktop support documentation according to FHLB’s
problem resolution procedures and policies.
3