This curriculum vitae summarizes Sandeep Kumar's work experience and qualifications. He has over 12 years of experience in IT support roles, including positions at FCS Computer Systems, Progressive Infovision, R.T. Outsourcing Services, and Microsence India. He holds a Bachelor's in IT from UP Technical University and a Post Graduate Diploma in IT from Symbiosis University. His responsibilities have included installation support, troubleshooting, network administration, and providing technical support to users.

1. CURRICULUM VITAE
Sandeep Kumar
Harinagar Ashram New Delhi
Mob: - 9718637963/9650315923
Email:-er.sandeep24@gmail.com
Objective:
To work with an organization, which can provide me constant learning, leading to intellectual
growth, enhance my creative skills and to achieve top cadre by setting benchmarks both at organizational
and personal front and making positive contributions towards the organization.
Education and Certification:
• Bachelor in Information Technology (B.Tech.) from UP Technical University.
• Post Graduate Diploma in IT (PGDIT) from Symbiosis University.
• Microsoft Certified System Engineer (MCSE)
Aug 2011- Present, with FCS Computer Systems Pte. Ltd (www.fcscs.com)
(Designation- Senior Professional Service Engineer (Project- Installation & Support)).
FCS is known as a leading global provider of comprehensive hospitality guest services
applications and solution design services for individual hotels, international chain hotels and
integrated resorts. With three decades of experience, FCS has provided extensive solutions
to more than 5,000 hotels with over 8,000 installations in 32 countries.
FCS Rainbow Solution- “enhances guest services & improves Operations”
FCS Rainbow solution comprised of three main components
1- FCS Gateway Solution
2- FCS Hotel Operation Management Applications (e-Solution)
3- FCS Mobile Applications
Responsibilities:
• Pre-Installation preparation to ensure that all important technical requirements, project scope
deliverables, essentials "milestones”, development and delivery time schedules (including any
delay due to unforeseen circumstances) are properly conveyed between the identified parties
• Ensure all proper steps/test are performed during an installation & troubleshoot problems/errors
encountered during installation and record all problems/errors and its resolution
• Works closely with all parties to ensure a smooth pre-installation, installation and post-
installation

2. • Leads the project installation & Conducts project meetings
• Drives the timelines associated with the entire project with regards to database, training, data
entry, conversion and Go Live
• Ensures cutover during a project is handled in an accurate, timely and smooth manner & conduct
proper user training class
• Record and immediately convey all new customer requests to Helpdesk
• Perform on-site support during system Go Live Period and coordinates with the hotel. Post-
Installation debriefing including submission of all documents immediately upon return to the
office.
• Performs post-audit installations for hotels & Performs other professional services duties when
required
• Performs support duties when not on project
• Performs level 2 on-site support when case escalated by help desk team.
• Develop skills in organizing and achieving time based targets, along with a well-grounded
standing in delivering complex programs
• An ability to communicate with executive and senior management in a large corporate
environment
May 2010 – July 2011, with Progressive Infovision Pvt. Ltd. (Working for Wipro InfoTech)
(Designation- Windows Administrator)
Progressive is the largest Human Resource Outsourcing Services Company, offering multiple
opportunities to businesses seeking recruitment and flexible staffing solutions
Responsibilities:
• Handling Server Alerts, tickets & Change Requests
• Troubleshooting hardware and software related issues and ensures maximum performance.
• Providing all technical support to users and rectified their problems.
• Working with Window Server 2003 & 2008 R2 based Domain Controller.
• Installation & managing of anti-virus server edition (McAfee Server Edition)
• Managing all Data Backup into Server & other storage device
• Comprehensive understanding of networking concepts pertaining to LAN, WAN, security, IT
communication, WAN protocols, Networking devices administration and maintenance.
• Managed whole group computers and perform various trouble-shooting & up-gradation jobs.
• Managing & trouble-shooting of all networking & internet related problem on network.
• Managing and troubleshooting of the Print Server related issues.
• Taking Inventory details, maintain the asset register.
• Configuring Microsoft outlook for users and troubleshooting Mail Problem
Mar 2009 – Apr 2010, with R.T. Outsourcing Services Ltd.

3. (Designation- System Administrator)
RT is India’s leading provider of Technical Support and Reverse Logistics services.
Responsibilities:
• My responsibilities are to resolve the System and Printer problems.
• In the field my responsibilities to complete the service call by giving proper and satisfactory
service for system and network related problems.
• Support for windows 2003 server and XP client.
• Remote desktop troubleshooting over telephonic conversation by using VNC, Net meeting etc
• Providing Software, Hardware and Network Support which includes Active directory
environment.
• Updating all workstation with Microsoft security patches, updates and installing Antivirus.
• Provide Support in resolving Network Problems, troubleshooting of LAN Connectivity issues.
• Configuring Microsoft outlook for users and troubleshooting Mailing problems.
• Performing Remote Support to the users
• Installation Configuration of Print devices (network and local) and grant permission to user.
• Working on different Incident related to Windows OS, Hardware issue and closely monitoring
and timely updating the case till closure.
• Solving end user problem remotely.
Jan 2006–Dec 2008, with Microsence India Pvt. Ltd.
(Designation- Helpdesk Engineer)
Micro sense is an inspiring leader trusted for planning, implementing and maintaining new, wireline
networking infrastructure and wireless LAN Solutions for wide range of customers, from premium to
large enterprises.
Responsibilities:
• Handling Internet connectivity and troubleshooting in entire organization
• My responsibilities to manage whole internet setup in the organization
• My responsibility to manage and maintain switches, Firewall and internet gateway.
• Providing proper and satisfactory service to the users for internet and network related problems.
• To take care whole LAN and WAN connectivity
• Installation, configuration and troubleshooting of VPN application.
• Hardware and Windows OS level troubleshooting on desktop and laptops
• To take care whole internet setup and concern problems
• Coordinating with service providers and vendors for any technical issue.
Personal Information

4. Address : H.No-99e, Harinagar Ashram, New Delhi
Father’s Name : Late Sh. Brijbhooshan Agrawal
Date of Birth : 20 Dec. 1980
Marital status : Married
Passport Availability : Yes
Date:
Place: (Sandeep Kumar)