V. Immanuel Arul Singh is seeking a position as a Technical Support Engineer utilizing his 5 years of experience in IT support. He has extensive experience installing, administering, troubleshooting, and providing technical support for networks of hundreds of desktops and laptops. His most recent role was as a Technical Support Engineer for IBM providing level 2 support and managing IT infrastructure for 700 desktops and 500 laptops.

1. V.IMMANUEL ARUL SINGH, DCE (BCA)
No.114,6th
Street,
Dr.Ambedhkar Nagar,
Ajax Backside,
Thiruvottiyur
Chennai – 600019
 7402662266
 vdhmth@yahoo.co.in
Objective
A position as a Technical Support Engineer that utilizes my knowledge and experience
provides me with a versatile and challenging responsibilities. To Serve the Organization with
dedication and commitment to get better results.
EXPERIENCE SUMMARY
Total experience of (5+ Years) in IT Industry with rich experience in Technical Support on the
basis of Customer Networks. Involved in Installation, Administration, Upgradation, Testing,
Performance Tuning, Remote Support, Backup and Recovery.
Professional Experience
IBM Info services
Project (Current Project)
Client Name : Royal Enfield (IBM PROJECT)-Chennai
Duration : 18-05-2011 to till the date.
Role : Technical Support Engineer.
Employer : Info Services
Ticket Tool : Co desk
Certifications done
Hardware & Networking.
MCP-Microsoft Certified Professional

2. Role & Responsibility
 Level 2 Support for all day-to-day user applications and end user support on
Windows. Installing, Configuring & Trouble shooting Printers, Scanners, Desktops
and Laptops in the Network Environment.
 Installation and configuration of Outlook and troubleshooting all the problems
related to it. Interacting with Overseas technical experts regarding application
installation and troubleshooting monitoring the server health status.
 Installing & Configuring SAP ver.7.20 and with 10 packages.
 Managing IT Infrastructure and Application support at site of 700 desktops &
500 Laptops,40 HP printers, 15 Scanners.
 Specific work approach with an innovative flair to bring perfection at the job desk.
 Royal Enfield - Related Application Trouble shooting and Coordinate with Next
level support to kill the Issue.
 Having Record for Co-desk call reduction.
 Making IT Related Asset and Vendor Details Record.
 Attending Service Calls at sites.
 Provide Daily backup for on-exchange and weekly twice for off-exchange.
 Enterprising, time oriented, Team coordinated and assignment.
 Windows2003 Server, Windows XP, Vista, Windows7.
 Installation configuration Server Management.
 Having good experience of troubleshooting Internet, LAN and WAN problems.
 Creating, configuring and administration of Users, Groups, Network Printers.
 Creating users and configuring user in Outlook express through Mail Sever.
 Thorough experience of using TCP / IP & using services like DNS & DHCP.
 Printer configuration in windows through network.
 Troubleshooting day to day problem in Applications.
TECHNICAL EXPERIENCE
Key Skills:
• Excellent customer services, organizational, decision making skills
• Thorough knowledge about the working technique of the laptops
• Ability to install and repair hardware and software components
• Familiar with the quality control measures and testing technologies
• Efficient at updating knowledge in laptop technologies and software
Work Summary:
I have an experience of 4+ years of working as laptop repairer where I have
managed several responsibilities of installing, repairing and upgrading the hardware,
software and peripherals.
• Undertake repairing work for the laptops and remove its malfunctioning
• Identify the nature and reasons of failure of the computer systems
• Repair the hardware components of the laptop and replace the defective parts
• Examine the visual components and make sure the screen portrays clear picture
• Ensure the laptops provides loud and clear audio quality

3. • Replace the non functioning keys of the keyboard and ensure its smooth
operations
Previous Project
Precision Infomatic Pvt Ltd
Designation: Associate Customer Engineer at ( iNautix Technologies )
Period : October 2010 – April 2011
Department / Team: csd / iNautix Technologies
Role & Responsibility
 Level 2 Support for all day-to-day user applications and end user support on
Windows. Installing, Configuring & Trouble shooting Printers, Scanners, Desktops
and Laptops in the Network Environment
 Printer configuration in windows through network.
 Troubleshooting day to day problem in Applications.
 Attending Service Calls at sites
 Managing IT Infrastructure and Application support at site of 800 desktops & 90
Laptops,15 HP printers, 5 Scanners.
 Maintaining Asset Details on every month.
 Maintaining VC
Project #1
SSI IT Education Ltd, Chennai
Position : System Administrator
Period : July 2008 – September 2010
Role & Responsibility
 Level 2 Support for all day-to-day user applications and end user support on
Windows. Installing, Configuring & Trouble shooting Printers, Scanners, Desktops
and Laptops in the Network Environment
 Managing IT Infrastructure and Application support at site of 300 desktops,
5Printers.
Skills
Systems Engineering
 Differentiate between various types of hardware Issues.
 Set up and configure software and all the versions of Microsoft Windows.

4.  Build and maintain a computer.
 Troubleshoot software and hardware problems.
Networking
 Find out network hardware devices and cabling and their working.
 Implement IP schemes and administrate the groups.
 Expert in DNS, Active Directory, DHCP and WINS.
 Crimp network cables.
Communications
 Demonstrated skills to answer technical questions with different degrees of computer
skills.
 Willingness to learn new things and work well with others.
 Good presentation skills.
 Demonstrated leadership skills in a team environment.
Academic Profile
 Completed my B.C.A (Computer Application) in Alagappa University and scored
aggregate of 60% (2013).
 Completed my Diploma in computer engineering from Hindustan Institute of
Engineering Technology College. Affiliated to Anna University and scored an
aggregate of 65% (2008) .
 Completed my Secondary education from Government high school and Scored 73 %
(1998).
Personal Particulars
D.O.B : 07.04.1980
Father’s Name : Vedhamuthu Jayapal
Languages known : Tamil, English.
Address : 3/279, God’s Gift Illam
Palani Road, Vedasandur
Dindigul (DT),
Tamil Nadu-624710
Place: Chennai [V. Immanuel Arul Singh]