1. ARSHAD MAHMOOD
32 Dusty Star rd.
Brampton Ontario L6R 1Y1 Home: 905-488-5167
E-mail Arshad071@hotmail.com Cell: 647-285-5292
OBJECTIVE:
To secure a position related to computer software, hardware and network support within a
progressive organization where my skills and qualifications would be fully utilized in a
challenging manner
IT Skills:
• Install Window 7, Windows 8 and Windows 20008Advance Server.
• Customized configuration and configuration of systems from a variety of hardware manufacturers
such as Compaq, AST, IBM, Hewlett-Packard, NEC, Toshiba, Digital Equipment Corp & Dell.
• Installation and testing of a variety of software applications.
• Installation and testing of Laptop, Desktop Processors, Memory upgrades and Printers.
• Provide technical Support on site and sometimes in the field.
• Testing of computer systems, printers, and monitors
• Systems Local Area Network.
•
COMPUGEN SYSTEMS LTD, Configuration Technician, Dec. 1997 – Mar 2015
Fully Canadian owned and operated, Compugen Inc is one of Canada's largest and fastest
growing PC-based systems integrators. www.compugen.com
Senior Server Technician:
Working in Configuration Department
• Check completed configurations by all Technicians to ensure that finish products meet
Customers’ requirements.
• Sign configuration record and check list after ensuring that all products have been tested to
Ensure 100% accuracy (Before moving to shipping area).
• Check Operating Systems, software applications and memory size to compare with Work
Request.
• RMA Check and sign for Defective Parts.
• Provide training for new Technicians.
• Customized configuration of systems and servers from a variety of hardware manufacturers
such as Compaq, AST, IBM, Hewlett-Packard, NEC, Toshiba, Digital Equipment Corp &
Dell.
• Testing of computer systems, printers, and monitors.
• Installation and testing of CD-ROMs, Network Cards, Sound Cards, Hard Drives,
Modems, Processors, Memory upgrades and Printers.
• Installation and testing of a variety of software applications.
• Installation and testing Microsoft Windows 7, Windows 8.
• Installation of Windows family (2000 Advance Server and Pro and XP) and other
• Microsoft Applications.

2. Technical Services Representative and IT Field Service Technician
Responsibilities
• Develops professional solution proposals which include products, services, and
implementation plans.
• Perform hardware break-fix services on PCs, laptops, network printers, and servers,
hardware roll-outs, refreshes, and other hardware deployment related activities on PCs,
laptops, printers, Handle software, Cell Phone.
• Installation/support/upgrades desk-side support services installing and troubleshooting
hardware, software, and network related issues.
• Removals Laptop, Desktop, Printer and Server. (Wipe)
• Provide sound Technical advice for in-field technicians and dealers.
• Maintain a good working relationship with all branch Technicians and Production
personnel.
• Respond to desk side & remote support requests for end users.
• Printer, Laptop, Desktop, Server & Network peripheral (break/fix)
• Attend regular onsite client check-ups to ensure top quality service is being delivered.
• Ability to manage both on-site and remote requirements to efficiently resolve issue.
• Install Server rack
Role: System Administrator - Tier 2
Client:
OPP, Ministray of health, Minister of Justice
Ministry of Community Safety and Correctional Services,
Reliance home comfort
Ontario Lottery and Gaming Corporation
Responsibilities
• 2nd
Level Escalation for all Desktop/Printer/Network and other Technical.
• Managing Remedy Ticketing System, which involves assigning task to Representatives
and creating reports of Technical Calls.
• Coordinating with Client in the ordering of new Desktops, Laptop and other Network
Peripherals.
• Onsite/Offsite Desktop support around 5000 clients.
• Installation of Enterprise Applications like Adobe Professional, MS-Office, MS-Project,
Antivirus, IBM Rational Suite and Citrix Client Applications.
• Installing and Configuring IBM/HP Color laser printers.
• Setting up the shared network resources like printers, scanners fixing the file permission
Problems.
• Installation of Windows XP Professional, Windows 7, Windows 8, Microsoft applications
like MS-Project, Office 2010, Office 2013, Adobe Professional.
• Installation of Handheld Devices, Blackberry, Samsung, IPhone.
• Provides one on one instruction on new applications

3. • Escalates critical issues to Supervisor
• Completes special projects or tasks assigned by supervisor
• Diagnoses and troubleshoots the problem
• VIP Client
• Active directory.
• SCCM Server
• Image
• Inventory
• Setup new Laptop and desktop.
EDUCATION
• Jinnah Polytechnic College Karachi, Pakistan
• University of Karachi Bachelor of Science
• Bathurst Heights Secondary School
• Toronto International College (Computer)
Certification:
• CCNA ( Cisco Certified Network Associate 640-801)
• CCNP (Cisco Certified Network Professional)
• Windows Server 2003 Network Infrastructure
• Windows Server 2003 Active Directory Infrastructure
• Managing and Maintaining a Microsoft Windows Server 2003 Environment
• A + Certified
• IBM Certified
• HP Certified
• Compaq Server Training Completed:
HOBBIES AND INTEREST:
I enjoy a variety of indoor and outdoor sports, Ice Hockey and a challenging game of basketball.
REFERENCES:
Available upon request.