I am computer tech and i have a lot of experience at the helpdesk aspect

1. Eric Koponen
30224 Vassar st
Livonia, MI 48152
Cell#734-444-9385
Ekoponen48152@gmail.com
Career Objective
Looking to obtain a position with a company that values hard work, determination, and perseverance that will allow me to
utilize my knowledge and education in the Information Technology field and cyber security.
Education
NORTH CENTRAL UNIVERSITY ARIZONA
School of Business and Technology-Cyber Security Will Graduate: March 2017
Master of Business and Technology-Cyber Security
ITT TECHNICAL INSTITUTE – CANTON, MI
School of Information Technology – Information Security /Cyber Security Graduated: June 2014
Bachelor of Applied Science
ITT TECHNICAL INSTITUTE – CANTON, MI
School of Information Technology – Computer Network Systems Graduated: June 2012
Associate of Applied Science
Core Competencies:
• Router configuration and troubleshooting
• Identify areas of operation which need upgraded equipment (i.e. modems, cables, telephone wires, etc)
• Monitor system performance
• Solve problems of hardware and software communication
• Apply data network design practices for Local Area Network (LAN) and Wide Area Network (WAN)
Skills
• Windows 7, XP and Vista
• Windows Server 2003 and 2008
• Microsoft Office 2010 and 2007
• Linux Operating System
• Active Directory Management
• Setup network devices and printers
• File and directory management
• Sets up and manages user accounts
• Troubleshoots hardware/software
• Install and configure network
protocols
• Configure group/local security
policies
• Ability to write a security policy
and read and understand it.
•-Assistant coach for cyber security
team
Microsoft Linux
• Install and configure SQL Server 2003 & 2008 • Install and configure Centos 4 and 5
• Set-up and configuration of network printers • Manage files and directories
• Configure group policy and local security policy • Create files using vi editor
• Set-up and management of user accounts
• Implement active directory and DNS
• Manage active directory performance
• Administration of shared folders, active directory, group policy and user accounts
• Implement, manage and troubleshoot hardware devices and drivers

3. Employment history
Professional Employment
TEK Systems (contract) Nov 2015-April 2016
Pc Renewal
• I renewed computer for dell
• Went users ford desks to change their computers
• Changed computers for the users and reinstalled
• I also worked with the active directory of the computer to make sure the user could get on the
domain they needed to be on.
• I added a server to the old computer as well as the new computer so I could back-up the old then
transfer the data form the old computer to the new one.
Route One (Contract) June 2012-July 2015
Helpdesk Technician
• Level 1 support for all North America and Canada Dealerships for Route One
• Responsible for up to 30-50 calls a day depending on call flow
• Assisted End-Users with E-Pad Signature counsels
• Troubleshooting of Internet Explorer issues
• Responsible for handling outages of services for Route One
• Handle escalations to Tier 2 and above for any ticket if need be
• Responsible for taking incoming calls from customers purchasing from the dealership.
• Assist the end users with password resets through a VDI system within Windows 7.
• Provide assistance for the applications that are being exchanged between the dealer and the customer.
• Utilizing Outlook for emailing and Microsoft Communicator 2007 for communicating with internal staff.
Save On Drugs October 2010- June 2012
Cashier
• Responsible for delivering customer service to every customer upon check out.
• Provided friendly service to all customers and assisted with any questions.
• Utilized computer skills and knowledge to quickly and efficiently check out customer in their purchase.
Halloween City August 2011-September 2011
Helpdesk Technician
• Assisted customers over the phone and troubleshot any issues with their PC’s.
• Performed remote support into the end user’s PC and would use Access Point to set up their network.