Mohamed Abdel Mohsen El Sakhawy has over 9 years of experience in IT. He currently works as the Head of the Helpdesk & Desktop Support unit at Bank Audi sae in Egypt. He has a B.Sc. in Communications and Electronics and several IT certifications including MCSE, MCTS, and Citrix Administrator. His responsibilities include managing the helpdesk team, answering user questions, installing and maintaining hardware and software, and implementing disaster recovery processes and system upgrades.

1. Mohamed Abdel Mohsen El Sakhawy – CV IT _C.V
Personal information:
Name ………………. : Mohamed Abdel Mohsen Mohamed ElSakhawy
Date of Birth …… : 6th
of May, 1985
Address …………… : 6th
October El fardous City
Current Employer : Bank Audi sae
Phone No ………… : +2 (02) 38 88 22 18
Mobile No ………. : +2 (0100) 5874843
E-Mail ……………… : mamsakhawy@yahoo.com
Summary:
• Have 9 years of IT experience.
• In-depth experience of multiple platforms and operating systems, Win server 2003,
Citrix Servers , IP Phone, Call Manager
• Team player with excellent Management skills.
• Promotion to senior IT helpdesk at Jan 2010
• Promotion to Deputy Section Head at Jan 2012
• Promotion to Section Head at Jan 2013
• Head of Helpdesk &Desktop Support unit at July 2014
Education:
B.Sc. of Communications and Electronics - GPA: Good - 2007.
Alexandria Higher Institute of Engineering and Technology.
Certificates:
1. Microsoft Certified System Engineer MCSE.
2. Microsoft Certified Technology Specialists – Exchange Server 2007.
3. Certified Citrix Administrator.
4. ITIL Service Management Foundation Course
5. Microsoft Certified Technology Specialists –Windows 7 configuration
6. MCSA Windows server 2012
7. Time Management Course
8. VMware VSphere: Install,Configure,Manage V6 [under studying}
Language Skills:
Arabic …… : Mother Tongue
English ….. : Fluent
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2. Mohamed Abdel Mohsen El Sakhawy – CV IT _C.V
IT Skills:
• Software installation ,maintenance and upgrading
• Hardware installation ,maintenance and upgrading
• Implementing and administrating network devices
• Setting and maintaining security over Windows Server 2000/2003/2008 environment.
• Windows Server 2000/2003/2008/2012 Active Directory.
• Symantec Back-Up Exec software and related backup tape drive
• Desktop (Thin client – PCs) and laptop installation and problem resolution.
Professional Experience:
No Job Title
Duration
Employer
From To
1 Maintenance Engineer 12/2007 6/2008 Raya Distribution
2 Systems Administrator 7/2008 2/2009 Egypt Data Store
3 Helpdesk & Desktop Support 3/2009 6/2014 Bank Audi sae
4
Head of Helpdesk & Desktop
Support unit
7/2014 still Bank Audi sae
Projects : Disaster Recovery & System Upgrade
• Disaster recovery tests
• Minimize the duration of a serious disruption to business operations
• Facilitate effective co-ordination of recover tasks and reduce the complexity of the
recovery effort
• Upgrade Citrix from Version 4.5 to version 6.5 and OS from windows server 2003 to
windows server 2008 R2
Job Responsibilities:
• Answer Staff question via phone and advice user to the appropriate action
• Creating DHCP Server, Domain and Group
• Creating new windows users and assigned the appropriate access rights
• Create Shared folder, network printer and Scanner
• Create Citrix profile
• Move user in AS400 and changing user profile between branches
• Monitoring systems activity, response time and disk space management.
• Managing all systems backup and Recovering lost data.
• Monitor systems performance load; Improve and tune Performance.
• Implementing disaster protection.
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3. Mohamed Abdel Mohsen El Sakhawy – CV IT _C.V
• Monitoring systems activity, response time and disk space management.
• Configures, tests, and maintains LAN/WAN equipment and related services
• Identifies, diagnoses, and resolves network problems
• Create and maintain comprehensive documentation for all implemented networks
• Windows and Citrix systems, business applications, anti-virus protection, emails, and
authentication administration
• Daily maintenance and problem resolution, operating system patches and software
• Controls the daily responsibilities to be done by the unit & assign tasks depending on the
profile of each member including follow-up.
• Supervise helpdesk team operations.
• Provides support and follow-up in PC/Laptop, Windows O/S, standard Microsoft Office
application suite, installed applications support and basic computing support using remote
administration tools.
• Corporate and end-user virus scanning, response, and repair.
• In coordination with LAN Administrators, assists with network software installation/setup
and problem troubleshooting, maintains desktop, devices and peripherals connectivity.
• Performs daily controls and reports/escalates problems to the responsible sub-unit within
the team.
• Installs and configures workstations and verifies installation standards by implementing the
policies and procedures to support the organization's PC support services.
• Keeps record of daily problems and events to follow-up cases and assure better
All Banks’ department & Branches
• Outsourced service provider and contracted suppliers.
• Define IT strategy and plan for overall improvement of Information Technology
• Design, develop, implement and coordinate systems, policies and procedures.
• • Oversee the financial aspects of their IT team or dept., including purchasing, budgeting
& budget review.
• Negotiate and select technology vendor, outsourcing, and consultant contracts and
service agreements.
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