1. Sampathkumar M
Mobile: +91 9686378231, +91 9442581644
Email: sampath.pgm@gmail.com
SUMMARY:
• 5 year experience in the field of IT infrastructure project life cycle.
• An articulate system administration professional with 5 years of experience
• Windows server administrator.
• Knowledge of Symantec Backup Administration
• A Microsoft Professional - (windows server and Network support).
• Good knowledge in installing, configuring for VPN.
• Experienced with Remote support, ISMP Service Management.
• Experience in technical support and handling global customers.
• Through knowledge in data encryption by Symantec &Mcafee PGP Encryption.
• Good knowledge in managing Symantec Anti-Virus Clients and server
• Good knowledge in Installation of all corporate software’s and applications.
• Asset Management through the Manage Engine Tool
• Good knowledge in installing, configuring and Administering Microsoft Windows platform.
• Knowledge of Windows 2008, 2012 Domain concepts (Active Directory), DNS, DHCP.
• Expert in Installing, Configuration and Troubleshooting of all of Desktops, Laptops, Operating
systems such as Windows7 ,8.1&Win 10, Windows 2008 & 2012 server.
• Managing service desk,Taking calls, giving support to global client for application related issue
• Hands on ITIL standards like maintaining SLA, Creating tickets and approaching Escalation
Matrixes.
WORK EXPERIENCE:
• Presently working for Intel Technology India Private Limited, Bangalore as IT- Executive
from Jul 2015 – Till date.
• TATA Power Solar System Ltd, Bangalore as Technical Support Executive
from Mar2012 to Jun-2015.
• HCL Info System Ltd. Bangalore as Customer Support Engineer
Jan 2011 to Feb 2012.
TECHNOLOGIES WORKING ON:
Operating System: Windows 7,8.1 and win10,Linux.
Operating System: Windows Server 2003/2008/2012
Directory Server: Windows server 2008/2012 Active Directory
Clustering Technology: Windows Server 2008/2012
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2. Virtualization: Windows Hyper-V
Remote Access Tools: Dameware, VNC,MSTSC.
PROFESSIONAL EXPERIENCE:
Kelly Services India Pvt. Ltd
Role: IT- Executive
Period: Jul 2015 to till date
Current Project : Intel Technology India Private Ltd.ITPL-Bangalore.
Job Responsibilities:
• Resolving IT issues and Providing L2 support within preferred SLA through Ticketing Tool
(ISMP Service Management).
• Working on Active Directory administration.
• Group Policy Management in 2003, 2008 & 2012 server.
• Deployment of Patches to the clients through WSUS & Microsoft Baseline Security Analyzer
in servers.
• Creating Emails in Exchange 2010, 2013 server according to the requirement & monitoring
with different user mail box in outlook 2007, 2010, 2013 & troubleshooting.
• Installing, Configuring and Maintaining Network Printers, scanners & fax.
• Creating & scheduling the meeting request to the Clients through WebEx application & also
for Video Conference using ploycoms.
• Lead role in IT related Audits like Microsoft, Pfizer, Adobe.
• Configuring Exchange mailbox in Andriod phones, I pad’s & Checkpoint VPN Client in
laptop’s & troubleshooting.
• Configuring User accounts for remote access on Global Virtual Private Network
• Implementing and monitoring of Symantec Anti-Virus Corporate Version to protect the
Network from Virus problems and Keep all latest virus definitions for all systems.
• Managing user accounts and groups on Windows 2012 Domain controller.
• Patch management for Infra using WSUS across the global.
• PGP & SEP installation & configuration & log monitoring.
• Standard ITIL process is been followed in Infra & for audits.
• Managing User administration, Groups, Organizational Units, Group Policy objects.
• Managing service desk, Taking calls, giving support to global client for application related
issue.
Value Point Systems Pvt Ltd. Bangalore. Team Lease Services Pvt Ltd.Bangalore.
Client Place:TATA Power solar system Ltd Client Place:TATA Power solar system Ltd
Period: Mar 2012 to Dec 2014. Period: Jan 2015 to Jun 2015.
Project : TATA Power solar system Ltd-Bangalore
Job Responsibilities:
• Expert in Installing, Configuration and Troubleshooting of all of Desktops, Laptops,
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3. Operating systems such as Windows XP,7 and 8.
• Resolving IT issues and Providing L2 Remote Support
• Configuring of outlook (2007, 2010&2013) and office 365& Software Installation
• Good knowledge in managing Symantec Anti-Virus Clients and server
• Installing, Configuring and Maintaining Network Printers, scanners & fax.
• Creating & scheduling the meeting request to the Clients through WebEx application & also
for Video Conference using ploycoms
• Configuring Exchange mailbox in Andriod phones, I pad’s & Checkpoint VPN Client in
laptop’s & troubleshooting
• Documenting all IT related documents on daily basis wrt the SOP’s implemented.
• Experience in technical support and handling global customers
• Configuring User accounts for remote access on Global Virtual Private Network
• Managing User administration, Groups, Organizational Units, Group Policy objects.
• Managing service desk, Taking calls, giving support to global client for application related
issue
HCL Info System Pvt. Ltd. Bangalore.
Designation: Desktop Support Engineer.
Period: Jan 2011 to Feb 2012.
Job Responsibilities:
• Installing or Formatting the Work Station By (windows XP, Windows 7, windows vista.
• Troubleshooting internet problems & supporting for all hardware issues.
• Installing and Updating Anti-Virus (Symantec).
• Configuring of outlook (2003&2007) & Software Installation.
• Printer Configuring, Network sharing and hardware installation.
• Troubleshooting all kind Of Domain Issue
• Configuration and troubleshooting of Desktop clients.
EDUCATION PROFILE:
• DIPLOMA(ECE) from SV Polytechnic college, Dharmapuri at 2010 (76%aggregate).
• HSC from Govt.Higher Sec School, B.Agraharam at 2008 (45% aggregate).
• SSLC from Govt. Higher School, Mangarai at 2006 (57% aggregate).
PERSONAL PROFILE:
Address : No.5, 6th Cross, MG Road, Zuzuvadi, Hosur - 635126
Date of Birth : 28-May- 1991
Marital Status : Single
Nationality : INDIA
Languages Known : English, Tamil and Kannada.
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