BhuvanesKrishnasamy is an IT support technician with over 3.5 years of experience troubleshooting hardware and software issues for clients. He has worked as an IT support technician, lab technician, system engineer, and account representative. He has skills in areas like networking, system installation, software installation, troubleshooting, and maintenance. He holds a Bachelor's degree in Computer Science and Engineering from Anna University and has completed additional training in areas like Red Hat administration and Oracle.

1. HELP DESK SUPPORT
BhuvanesKrishnasamy
(+91) 9865258843 /raghulbuvi07@gmail.com/bhuvaneskrishnasamy25@gmail.com
38/3-1,Cheran Nagar2,Karamadai, Mettupalayam, Coimbatore-641104
PERSONALSUMMARY
A bright, talented and ambitious IT support technician with a strong technical background who possesses self -
discipline and the ability to work with the minimum of supervision.
PROFESSIONALPROFILE
IT Support Engineerwith3.5years’experience in troubleshooting and resolving computerhardware/
Software problems for diverse clients.TECHNICALSKILLS--
ƒ Purchase/Installation/Maintenance:Motherboards,CPUs,Memory,CDRomWriters,DVD
Burners,Cases,Keyboards,Mouse,CRT/LCDMonitors,LaserPrinters,Scanners,DeskJet
Printers,PowerSwitches
ƒ Systems Built/Sold: Servers, Pentium4, PentiumIII, PentiumII, Pentium, 486, 386, Laptops
ƒ Software Installed: Office2000, OfficeXP, McAfee, Norton, McAfeeSpamKiller, Netscape,
Scanningsoftware, andmultipleprogramsspecifictoeachclient’sbusinessrequirements
ƒ Operating Systems: Windows98, WindowsNT/2000, WindowsXP, DOS
ƒ Installation of Networks Using: Switches, NetworkCards10/100/1000baseT, Routers,Hubs,
Cables, Patch Cables, Setting up printers on networks
WORKEXPERIENCE
IT SUPPORT TECHNICIAN and Lab Technician, UNITED INSTITUTE OF TECHNOLOGY, Coimbatore, INDIA8th
Aug 2013toPresent
Troubleshootandresolvecomputerproblems; buildandupgradesystems; installsoftwareandperform
generalmaintenanceforclients; assistcompanyownersanddepartmentheadsindetermininghardwareand
softwarerequirementsandmakingpurchases; andtutorclientsonuseofhardwareandsoftware.
Hardware Skills:
-Assembling and Disassembling the computer, Cabling
-Troubleshooting
Networking Skills:
-Installing and configuring windows Server 2008 Active Directory Services
-Managing and Administrating all user domain and accounts.
-Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of configure and maintenance.
- DNS (Domain Name Service)
-FTP (file transfer protocol)
-Windows mail, print server.
-Designing IP addressing scheme using subnets. Configuring Routers and Switches, Switch Configuration
- VLAN configuration
-Backup Management, Reporting and Recovery
-Virus Protection and Eradication
-Created and deployed desktop images using Symantec Ghost 10
-Configuring and troubleshooting Microsoft Outlook and Outlook express

2. HELP DESK SUPPORT
System Engineer,ESPIRIT SOLUTION,Tirupur,INDIA
5th March 2012 to 29thJuly 2013
ƒ Troubleshot and resolved computer problems; built and upgraded systems installed software and
performed general troubleshooting and maintenance for business clients
Duties:
•Windows NT, XP, Vista, Windows7
• LAN/WAN technology
• MS Office 2003/2007/2010
• DNS, DHC, WLAN, VPN
• Symantec and other Antivirus Software. Primary duties included installing and configuring Windows
Servers.
• Added, maintained and removed objects within Active Directory.
• TCP/IP configuration and administration of IIS for Intranet.
• Implementation of McAfee Antivirus.
• Utilized problem solving and troubleshooting abilities to resolve any major issue
Account Representative, AEROSHIP SOFTWARE SOLUTION, Coimbatore, INDIA
2nd May 2011 to 20th February 2012
• Managed and Administered Windows XP and Windows 7 workstations and laptops.
• Supported and maintained servers and backups.
• Supported Microsoft Office 2007/2010.
• Shared knowledge with new recruits.
Duties:
•Diagnosis of desktop, application, networking and infrastructure issues.
•Experience of supporting a wide and varied client base.
•Troubleshooting PC’s, laptops and mobile devices.
•Providing 1st/2nd line support to users.
•Administering the IT department’s policies and procedures.
•Installation and support of telecommunication equipment.
•Maintaining a log of all problems detected and system backups.
•Responsible for maintaining backups and for project work such as new builds.
•Working closely with software suppliers to resolve operational issues.
•Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small
Business Server 2003/2008, Active Directory management . Exchange 2003/2007, Blackberry Server/Windows
Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall
Configurations.
AREAS OF EXPERTISE
Diagnostics
System Backup
End User Support
New Installations and Support
Firewalls / Security
Hardware Exposure
Problem identification
Maintenance

3. HELP DESK SUPPORT
ACADEMIC QUALIFICATIONS
EDUCATION
Bachelor of Engineering in Computer Science and Engineering, COIMBATORE, INDIA
Anna University, Coimbatore April (2008-2011)
Completed REDHAT ADMINISTRATOR Training Certificate in Suriya Tech Solution, Coimbatore.
Completed “Introduction to Oracle 9i: SQL / PLSQL” as a part of ORACLE workforce development program at
KGISL, Coimbatore
Personal Details:
Father’s Name : S. Krishnasamy
Date of Birth : 25.01.1990
Gender : Male
Nationality : Indian
Languages : English and Tamil
I certify that all the information above is correct and references are available if they are needed hoping that
my experience will be useful to you.
Place:coimbatore (Bhuvanes.k)