Debra S. Davis is a network technician and administrator with over 20 years of experience troubleshooting hardware and software issues. She has extensive skills in networking, servers, desktop support, and customer service. Her background includes installation, maintenance, and administration of Windows servers, virtualization software, ERP systems, and other business applications. She is proficient in technical documentation and creating virtual machine images.

1. Debra S. Davis
171 Archers Place,Madison Heights, VA 24572
Home: 434-384-7485 - Cell: 434-841-3315 : davisds1@yahoo.com
Summary
NETWORK TECHNICIAN AND ADMINISTRATION
Multifaceted and highly dependable Network Technician and Administration professional with advanced hardware and
software troubleshooting skills seeking to utilize valuable skill sets in various roles providing computer operations and
support for small businesses. More than 20 years of experience in computer hardware, software and other peripherals
with updated knowledge in current technologies in networks and servers, equipment, and other cutting-edge applications
with hands-on experience in analysis, design, installation, configuration, and troubleshooting of applicable software and
hardware. Possess excellent problem solving skills adept at implementing quick and accurate decision-making.
Enthusiastic individual and an excellent communicator recognized ability to establish and maintain effective working
relationships across cross-functional teams and diverse individuals at any levels.
Highlights
Installation, Repair & Maintenance of Desktop & Advanced troubleshooting
Sever Virus and spyware removal
Helpdesk Support • Technical / Desktop Computer diagnostics and repair
Customer service-focused Exchange Server, SQL & AD Administration
Hardware / Software Installation & Support Advanced knowledge of Microsoft Programs,
PC Configuration Technical Specification Windows 2003 & 2008 servers, EsXi & VMWare,
Development Made2ManageERP, Autodesk & Rockwell products
Project Management & Coordination Limited knowledge in programming & website
Network & Systems Management development in aspx. Some Java & Visual Basic.
Technical Documentation
Accomplishments
• Delivers excellence in network and systems administration, hardware and software maintenance and repair, as well
designing and system development.
• Proficient in computer related problems, skilled in hardware and software maintenance and repair.
• More than 20 years experience with in depth knowledge in network infrastructure & Enterprise Network Administration
• Vast Experience with the troubleshooting process.
• Ability to create positive customer service relationships.
• Proficient in setting up small business server, domain environment and VPN solutions
• Successfully created a virtual image of all 32 bit Windows 7 Rockwell software run by VMWare Player & Workstation on
a 64 bit machine.
• Vast experience in creating machine installs from operating system up & documenting the whole process.
Experience
Network Technician/Assistant Network Administrator
June 2009 to August 2013
Automated Conveyor Systems - Lynchburg, VA
Set up, tested and configured networks, desktops, laptops and printers to conform to new Windows 7 operating system.
Created documentation for installing all software. Designed, implemented and maintained .aspx web site utilizing an
SQL database. Supported Made2Manage ERP, Microsoft server 2003 & 2008, Exchange 2010, all Microsoft products. Also
supported EsXi & VMWare.

2. Varying Desktop computer support for several companies
April 2003 to March 2009
Belcan Technical - Lynchburg, VA
After returning to Lynchburg, I was mainly a full-time mother. Worked on several Technical Jobs for Belcan Technical
during this time including Areva, Lynchburg School Systems, etc.
Infrastructure Desktop Technician
February 1997 to March 2001
Corning Incorporated - Wilmington, N C
Set up, tested and configured networks, desktops, laptops and printers. Windows 3.0 - NT & Macintosh systems
supported.
Helpdesk Technician
April 1993 to February 1997
International Business Machines - RTP, N C
Resolved technical issues for clients in person, on the phone and through e-mail. Supported OS2 Operating system &
Lotus Notes.
Education
Associate of Science: Computer Science
University of NC at Wilmington - Wilmington, NC, USA
I have not returned to complete my Bachelor of Computer Science degree. Have completed much Coursework in
Operating Systems and System Programming as well as Computer Networking, VmWare & Cisco Courses