Microsoft Teams is a collaboration platform within Office 365 that allows for chat, calling, meetings, and file storage. It utilizes existing Office 365 services like Exchange, SharePoint, etc. and has dedicated apps available across all platforms. Guest access can be enabled to allow external users to collaborate within Teams. Administrators can configure guest access policies and permissions within the Office 365 admin portal. Teams provides capabilities for various business functions and scenarios including customer support, engineering, finance, HR, marketing, sales, and operations.

1. Introduction to
Microsoft Teams
April 2018
@directorcia
http://about.me/ciaops

2. Overview
• You get Microsoft Teams if you have a full SharePoint License
(i.e. you don’t get it with Office 365 Business)
• Teams is available to all Office 365 Suites (apart from above
exceptions)
• Utilises existing services like Exchange, SharePoint, etc
• Has a dedicated app available on all platforms
• Is now enabled by default on all Office 365 tenants
• Microsoft Teams administration is available in the Services
area in the Office 365 Admin portal

3. Collaboration
Universes

4. Old New Modern
Data
Comms
Shadow IT
Files
IT Admin
Ad Hoc
Linear Parallel
User
Structured
Control
Data
Access
Office 365 Team
Work

5. What is Teams?

6. Chat, calls & meetings
for today’s teams
Integrated Office 365 apps
Customizable and extensible
Enterprise security,
compliance & manageability

10. Unlock productivity with
150+ integrations

11. File storage is in SharePoint

12. Full SharePoint Site

13. Automate with Bots

15. Customer Support
• Enable continuous knowledge sharing
between shifts
• Provide visibility into customer escalations
• Search for solutions across conversations
• Speed up issue resolution with various
subject matter experts
Engineering
• Enable continuous discussion across a
distributed team
• Discuss ideas and requirements, gather
inputs in the open
• Store standard documentation and files
• Integrate with developer tools like Jira
Finance
• Prepare earnings release with cross-
functional stakeholders
• Streamline data consolidation and analysis
• Store budgeting documentation and files
• Share economic trends and news
Human Resources
• Drive alignment on job descriptions and
streamline interview processes
• Plan and prepare new employee onboarding
• Engage distributed employees in training
• Share department resources and
documentation
Marketing
• Coordinate campaigns and event tasks
• Share the latest content drafts for feedback
• Get automated reports from analytics tools
• Prepare marketing launch across multiple
stakeholders
Sales
• Get quick answers from PMs and Sales Ops
• Share key customer wins
• Get lead notifications and deal mentions
• Share latest company, product and
competitor news
Operations & Project Management
• Streamline project communication and tools
• Provide status updates, get feedback, coordinate tasks
• Share files and collaborate on deliverables
• Get new project members up to speed quickly

16. Guest Access

17. Anyone with an Azure Active Directory (AAD) account or a Microsoft
Account can be added as a guest in Teams.
• Can have any email account (Work accounts e.g. Office 365)
• Accounts are added and securely managed within Azure AD through Azure AD B2B Collaboration
• IT admins can quickly and easily view, add, or revoke a guest’s access to the host tenant
• Are included as part of your Office 365 subscription at no additional cost
• Are subject to Azure AD & Office 365 service limits
Guests

18. Guest Access Capabilities
Capabilities Teams User Guest User
Create channels X X
Participate in a private chat X X
Participate in a channel conversation X X
Post, delete, and edit messages X X
Share a channel file X X
Share a chat file X
Add apps (tabs, bots, connectors) X
Create tenant-wide and teams/channels guest access policies X
Invite a user outside the Office 365 tenant's domain X
Create team X
Discover and join public teams X
View org chart X
Note: Office 365 admins control the features available to guests.

19. How to enable Guest Teams
In the Office 365 Admin
Center, Settings > Services &
add-ins, choose Microsoft
Teams.
Select the user/license type
you want to configure to
Guest
Make sure Turn Microsoft
Teams on or off for all users of
this type is set to On

20. Demo

21. Personal
Teams
StaffHub
Group
Office 365
Exchange
Shared
Mailbox
SharePoint
Team Sites
YammerPlanner
Connectors
Persistent
Chat
Skype
Plan Network
Rostering
Meeting
Exchange
Personal
Mailbox
SharePoint
OneDrive
for Business
Personal DataShared Data

22. Yammer
Intranet (SharePoint)
Hub Sites
Communications Sites
Teams Sites
Microsoft Teams
OneDrive for Business
Layer 1 – OneDrive for Business
Layer 2 – Microsoft Teams
Layer 3 – SharePoint
Layer 4 – Yammer
Layer 5 – External
Layer 3A – Hub Sites
Layer 3B – Communication Sites
Layer 3C – Team Sites

23. Yammer
Intranet (SharePoint)
Hub Sites
Communications Sites
Teams Sites
Microsoft Teams
OneDrive for Business
Create
Consume
Individual
Business
Audience
Mode
InformationFlow

24. Take aways
• Microsoft Teams is a different way of collaborating
• Microsoft Teams enables the user to create the spaces they
need to do work with others
• Naming conventions and setup of services can be confusing
• Backup and recovery is something that needs to be carefully
considered and managed
• Microsoft Teams is being widely adopted and will continue to
iterate rapidly

25. Resources
• Introducing Microsoft Teams- https://www.youtube.com/watch?v=nKU-
FMzZFF0&t=68s
• Teams Quickstart - https://support.office.com/en-us/article/Microsoft-Tea
ms-Quick-Start-422bf3aa-9ae8-46f1-83a2-e65720e1a34d
• Administrator settings for Microsoft Teams - https://support.office.
com/en-us/article/Administrator-settings-for-Microsoft-Teams-3966a3f5-7e0f-4e
a9-a402-41888f455ba2
• Get started with Microsoft Teams - https://www.microsoft.com/itshow
case/Article/Content/872/Getting-started-with-Microsoft-Teams
• Success with Teams - https://www.successwithteams.com/

26. CIAOPS Resources
• Blog – http://blog.ciaops.com
• Free SharePoint Training via email – http://bit.ly/cia-gs-spo
• Free Office 365, Azure Administration newsletter – http://bit.ly/cia-o365-tech
• Free Office 365, Azure video tutorials – http://www.youtube.com/directorciaops
• Free documents, presentations, eBooks – http://docs.com/ciaops
• Office 365, Azure, Cloud podcast – http://ciaops.podbean.com
• Office 365, Azure online training courses – http://www.ciaopsacademy.com
• Office 365 and Azure community – http://www.ciaopspatron.com/
Twitter
@directorcia
Facebook
https://www.facebook.com/ciaops
Email
director@ciaops.com
Skype for Business
admin@ciaops365.com