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Tech Module 4 - Microsoft Teams admin and gov.pptx
- 1. Module 4 –Technical Fundamentals Teams administration and governance Presenter name Date
- 2. Microsoft 365 Business Premium Technical FundamentalsDay 1 Module 0 Overview 2 hours Module 1 Introduction to Microsoft 365 Business Premium Module 2 Partner Transform platform Module 3 Security 2 hours Day 2 Module 4 Teams administration and governance 2 hours Module 5 Device management 2 hours Day 3 Module 6 Business Voice 2 hours Module 7 Scenarios: Make it real 2 hours Course agenda
- 3. In this module, youlearn to: Articulate how Teams leverages Microsoft 365 platform Configure and manage Teams Plan for Teams end user adoption
- 4. Session agenda Teamsadmin center High-level client + services architecture Users and policies Teams configuration Teams policies External vs. Guest Access Teams adoption
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- 6. Teams admin center Teamsadmins have one place to do all their work: https://admin.teams.microsoft.com Powerful & usable website for administrators, thoughtfully designed. Reciprocal capability between website & APIs (PowerShell, Graph, etc.) Constantly adding new features
- 7. Teams admin portalsections Teams and channels Devices Users Meetings Messaging Apps Voice Analytics Org-wide
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- 9. High-level client + servicesarchitecture
- 10. Teams joins O365with Intelligent Communications Teams Clients Office 365 platform and services Teams services Intelligent Communications Cloud Azure
- 11. Intelligent Communications Cloud(formerly Skype) Services Calling /Meeting Meeting scheduler Calling service Call recording Voicemail Messaging Chat Media Search Personal Expression Notification Hub URL preview People Presence
- 12. Teams and Office365 Office 365 Platform Exchange Modern Groups SharePoint Stream OneDrive for Business Information Protection Applications OneNote PowerApps Planner PowerPoint, Word, Excel Data and analytics Microsoft Power BI Teams strives to realize the full benefits of O365 both as a platform and for end user capabilities A part of our vision is to be an App hub for Office 365 and bring together the best capabilities Teams does not aim to re-invent the wheel, instead leverages the features of other O365 workloads
- 13. Pop quiz 01 When youshare a file on Teams group chat, where this file is stored in M365? SharePoint Online Exchange Online Teams
- 14. Pop quiz 02 Where isyour voice mail stored? SharePoint Online Exchange Online Teams
- 15. Pop quiz 03 What isthe underlying technology for document sharing in Teams? SharePoint Online Exchange Online Teams
- 16. Data entity storage Entity Image Message Files Voicemail Recording Calendar meeting Contacts Telemetry Storage Teams:Chat service within Azure Teams: Media service on Azure Team files SharePoint Online Chat files OneDrive for Business Individual mailbox in Exchange Online Media service on Azure (using Blob storage) (<24 hours) Individual mailbox in Exchange Exchange Microsoft Data warehouse (No customer content) Storage Ingested to Exchange to enable compliance Ingested to Exchange to enable compliance Encoded to Stream Key data entities and location where data is stored at rest
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- 18. About policies &settings Policies – (messaging policy, meeting policy, voice policy) A collection of configuration elements Generally grouped by modality Per user (including multiple) or per tenant Per group Settings – (guest, federation, audio conferencing) A collection of configuration elements Generally grouped by modality Per tenant only Can include multiple instances (Bridges, Teams, Voice Apps)
- 19. Scope of actions theadmins can perform Users Teams Policies Settings Tenant Configuration Elements Configured Entities
- 20. Users Teams Policies Settings Tenant Configuration Elements ConfiguredEntities Tenant settings Configuration elements impacting entire org. Audio Conferencing (TNs) Federation Guest access
- 21. Users Teams Policies Settings Tenant Configuration Elements ConfiguredEntities User settings Configuration elements impacting a user Audio Conferencing Teams upgrade state
- 22. Users Teams Policies Settings Tenant Configuration Elements ConfiguredEntities Teams settings Configuration elements impacting a team Adding channels User ability to add channels, tabs & apps
- 23. Users Teams Policies Settings Tenant Configuration Elements ConfiguredEntities Tenant policies Configuration elements impacting entire org. Used when no per-user policy is assigned Messaging, Meetings, Live Events
- 24. Users Teams Policies Settings Tenant Configuration Elements ConfiguredEntities User policies Configuration elements impacting a user Grant to a single user or multiple users Messaging, Meetings, Apps Calling, Live Events
- 25. Users Teams Policies Settings Tenant Configuration Elements ConfiguredEntities Teams policies What does it mean to apply a policy to a team? Teams & Channels policy
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- 27. Scenarios Bob works in theIT department of Woodgrove bank. They usually use restrictive settings. Carol works in the IT department of Contoso. They always try to find the best balance between user freedom and IT control. Erin works in the IT department of Adventure Works. They want to drive productivity by removing as much barriers as possible.
- 28. About Teams configurations Teamsis designed with smart defaults Defaults are set to match most companies’ requirements Throughout this section we will highlight In which area of Office 365 a setting is configured If a setting is applied per tenant, per user or per Group • All settings have a global default Where a setting is configured? Can it be user specific or is it global?
- 29. Teams settings Why Teams settingslet you set up your teams for features such as email integration, cloud storage options, and device set up Considerations Changes to Teams settings will be applied to all teams within your organization Do you want to allow Teams to use 3rd party cloud storage providers? Email integration can make it easier to transition collaboration to Teams from email when appropriate Is scoped search important to your organization? How Teams settings are configured via the Microsoft Teams & Skype for Business Admin Center and Skype for Business PowerShell
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- 32. Messaging policies Why Messaging policiesare used to control what chat and channel messaging features are available to users in Teams Considerations Are there any features (such as Giphy, stickers, edit, delete) that you need to restrict for some or all users? You can use the default policy that is created or create one or more custom messaging policies for people in your organization How Teams messaging are configured via the Microsoft Teams & Skype for Business Admin Center and Skype for Business PowerShell Details: https://aka.ms/teams-messaging
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- 34. Naming of teams Why Prefix-suffixnaming conventions allow to add or append fixed strings or supported user attributes to the teams name Blocked words can avoid (intentional or unintentional) misuse of teams Considerations Naming policies require Azure AD Premium P1 or Azure AD Basic EDU license Selected administrator roles are exempted from these policies How Configured in the Office Admin Center and via Azure Active Directory PowerShell Details: https://aka.ms/naming-o365-groups
- 35. Retention policies Why Retention policiescan be used to define a range of days after all content will be deleted or a range of days that content cannot be deleted – or both Considerations Retention can be set independently for chat messages and channel messages Channel message policies can be applied globally or per team Chat message policies can be applied globally or per user Files use retention policies of SharePoint and OneDrive for Business How Configured in Security & Compliance Center and Office 365 Security & Compliance Center PowerShell Details: https://aka.ms/teams-retention
- 36. Expiration policies Why By defaultteams exist until they are deleted. Retention policies ask team owners to renew their teams. This helps to limit “stale” teams. Considerations Can be configured globally or for specific groups Requires Azure AD Premium P1 for members of teams that have expiration policy Team owners will get notifications about expiation 30, 15 and 1 day before expiration Once expired, users can recovery team for 30 days If enabled, default is 180 days How Configured in the Office Admin Center and via Azure Active Directory PowerShell Details: https://aka.ms/teams-expiration
- 37. Demo Retention and expirationpolicies
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- 39. Role Based AccessControl Allows setting administrators who need different levels of access for managing Teams Roll Can do these tasks Teams Service Administrator Manage the Microsoft Teams service, and manage and create Office 365 Groups Teams Communications Administrator Manage calling and meetings features within the Microsoft Teams service Teams Communications Support Engineer Troubleshoot communications issues within Teams by using advanced tools Teams Communications Support Specialist Troubleshoot communications issues within Teams by using basic tools Details: https://aka.ms/teams-rbac
- 40. External vs guestaccess
- 41. External access Why External accesslets your Teams and Skype for Business users communicate with users that are outside of your organization Also known as “Federation” Considerations Do you have business requirements to limit user communications with external participants? Do you need to limit which external participants users can communicate with? How Teams settings are configured via the Microsoft Teams & Skype for Business Admin Center and Skype for Business PowerShell Details: https://aka.ms/teams-external-access
- 42. Guest access Why Allows userswithout account in your Azure Active Directory to be invited as guests to Teams Considerations Inviting external parties to teams can increase productivity Comes with certain risk around which content is exposed to guest users Allow and deny list can limit guest access to specific domains Guest access can be limited to specific teams Audit logs allow insights on who has invited whom How Configured in the Office Admin Center and via Azure Active Directory PowerShell Details: https://aka.ms/guests-o365-groups
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- 44. Exercise Configure external andguest access
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- 46. focus Ensuring you achievecontinuous business value through the use of your Microsoft Modern Workplace Cloud Solutions
- 47. ACM is keyto the success of M365 and Teamwork Microsoft 365 solutions enable your customers to achieve business outcomes – cost savings, time savings, simplifying and automating processes. However, these outcomes can only be achieved if end users adopt and use the new technology and use it as intended.
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- 49. Build your trainingstrategy
- 50. Build capability throughvarying methods DAY 1 DAY 2 DAY 3 Onsite training Virtual training Self-help resources Live support Champions network
- 51. Resources All content thatis linked through out this document can be found at these sites. Microsoft 365 Business Partner Page (https://www.microsoft.com/microsoft-365/partners/business): The one stop show for all product content related to Microsoft 365 Business, including product pitch material, licensing and deployment kits. Microsoft SMB Tech Community (aka.ms/smbtc): Forum for technical discussion & questions. The place for the experts. Microsoft 365 Business Service Description (aka.ms/M365BSD): The place to answer all your questions on the product and what is included from a licensing perspective. Microsoft 365 SMB Plays (aka.ms/mwsmb): The place to get deep dive information on core SMB partner opportunities including partner playbooks, customer marketing material & tele sales scripts. Commercial Consulting Tool (https://cct.transform.microsoft.com/): This tool empowers sellers to comprehensively assess complex customer scenarios, help customers discover the benefits of the Microsoft's modern workplace solutions, and provide customer-friendly recommendations that increase sales and customer success.
- 52. © Copyright MicrosoftCorporation. All rights reserved. End of Module 4 - Technical Fundamentals Teams Thank you.