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Knowledge management at accenture

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This document discusses the evolution of knowledge management (KM) at Accenture, a global consulting firm. It describes how Accenture adopted a KM strategy in the 1990s and built knowledge repositories. Responsibility for KM shifted over time and budgets were cut in 2002, resulting in staff reductions. Accenture transitioned its KM system from Lotus Notes to Microsoft SharePoint and established governance around a new system called the Knowledge Exchange. It also renewed its focus on training as a key investment and developed goals to enhance KM's contributions to the company.

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Knowledge management at Accenture Richard Ivey School of Business 20090770 Jongsung Lee
Accenture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KNOLEDGE MANAGEMENT TECHNOLOGY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The new knowledge exchange ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],user Internal Content Accenture Portal: Knowledge & Resources Search (find.accenture.com) Job Aid / Topic page/ Community of Practice Collaboration: Submit question to experts/CoP’s Direct link via browser favorite Contributions/Accenture developed content Accenture purchased content(Research) Browse to other topic pages/COP myLearning courses method Answer from Accenture experts Accenture Discussions
The new knowledge exchange(cont’d) ,[object Object],[object Object],[object Object],[object Object]
LEARNING AND KNOWLEDGE MANAGEMENT ,[object Object],[object Object],[object Object]
STRATEGY SESSION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management Vision(cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Five forces ,[object Object],[object Object],[object Object],[object Object],[object Object]
Discussion Issues ,[object Object],[object Object]

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