This document provides an overview of knowledge management. It defines knowledge management as the process of systematically managing and leveraging knowledge within an organization to transform information and intellectual assets into enduring value. Knowledge management involves enabling individuals and groups to capture, store, create, share and apply knowledge to better achieve organizational objectives. The document discusses how knowledge is created, stored, shared, and discusses the difference between knowledge management and traditional document management systems. It also provides an example of an initial document assessment conducted at the Wasson Center to analyze controlled versus uncontrolled documents and gather input on document needs through a survey.

1. Knowledge
Management
An Introduction
Howard Gregory
Simulation Educator
The Wasson Center
April 5, 2010

2. “knowledge worker"

3. The process of systematically and actively
managing and leveraging the stores of
knowledge in an organization is called
knowledge management.
It is the process of transforming
information and intellectual assets into
enduring value.
Knowledge Management -
definition

4. “Knowledge Management is the discipline of
enabling individuals, teams and entire
organizations to collectively and
systematically capture, store, create,
share and apply knowledge, to better
achieve their objectives.”
Knowledge Management -
definition

5.  The way we Create Knowledge;
 Knowledge is the only assets that grows with use
What is Knowledge Management

6.  The way we Store Knowledge;
 Computers
 Paper
 Books
 In Our Heads
What is Knowledge Management

7.  The way we Share Knowledge;
 Learning
 Story Telling
 Mentoring
 Communities of Practice
What is Knowledge Management

8. Vendor Created
Document Management Systems
What is NOT Knowledge
Management

9. Wasson Center
Document Assessment
Masters of Science Capstone Project
IAKM Program
Kent State University

10.  Computers have allowed the increasing
ease of document creation, sharing and
storage – yet is that always a good thing?
◦ 85% of Documents are never retrieved
◦ 50% of Documents are duplicates
◦ 60% of Documents are obsolete
KM and Documents

11. 20% of
our documents account for
80% of
the our core business
Example: SP Case Scripts
20/80 Rule

12. Initial Document Assessment

13.  Have
◦ Standardized Format (mostly)
◦ Protected (password)
◦ Owned
 Examples
◦ C&P Schedules
◦ Paper files in B-40
Controlled Documents

14.  Lack
◦ Standardized Format
◦ Naming Conventions
◦ Protection
◦ Ownership
◦ Version Control
Uncontrolled Documents

15.  Survey Monkey
◦ Wasson Center Staff Survey
◦ Survey of other SP Educators / Centers
 Suggestions
 Contacts
What is it you need from
Documents?

16.  Survey Results
 Manager Lead “Quick Win”
◦ Work Group Formation
◦ Naming Convention Creation
Next Steps