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Knowledge Management Lecture 4: Models
The document discusses various knowledge management models, including Nonaka and Takeuchi's framework, which emphasizes the processes of socialization, externalization, combination, and internalization in knowledge creation and sharing. It also covers concepts such as bounded rationality and Wiig's model that highlights the importance of knowledge completeness, connectedness, and congruency. Additionally, the document categorizes knowledge types into public, shared expertise, and personal knowledge.
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Knowledge Management Lecture 4: Models
- 1. 4. Knowledge Management Models Knowledge ManagementIntroduction 2008 Lecture Slides Stefan Urbanek stefan.urbanek@gmail.com http://stiivi.com Stiivi
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- 5. Socialization sharing face-to-face observation, immitation,practice very effective means of creation and sharing however very limited knowledge remains tacit drawback
- 6. Externalization gives visible formto tacit knowledge converts it to explicit makes knowledge shareable back ☚
- 7. Combination recombining to anew form synthesis, trend analysis, summary, linking and cross-referencing categorization, tagging creating training material back ☚
- 8. Internalization embedding new mentalmodels learning by doing employees know how to do their jobs and tasks differently back ☚
- 9. Knowledge Spiral socialization externalization combinationinternalization dialogue learningby doing linking explicit knowledge field building ☛ book p. 57
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- 11. next knowing cycle Sense Making Decision Making Knowledge Creating streams of experience external informationand knowledge ! this model focuses on ☛ book p. 59
- 12. Sense Making ecological change externaltrigger of internal change enactment construction, rearrangement or removal of content selection and retention interpretation of observed and enacted changes
- 13. Bounded Rationality Rationality isbounded when it falls short of omniscience. Failures of omniscience are largely failures of knowing all the alternatives, uncertainty about relevant exogenous events and inability to calculate consequences. ☛ Rational Decision Making in Business Organizations by Simon (link to PDF, 660 kb) Simon, 1978
- 14. Bounded Rationality Explained ? ! limited information satisfying behavior shortcuts,rules of thumb, limited evaluation good enough ☛ book p. 61
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- 16. Wiig Model completeness how muchrelevant knowledge is available connectedness well understood relations between knowledge objects congruency all facts and links are consistent perspective and purpose
- 17. Semantic Network represents semantic(meaning) relations between the concepts try following to get the idea: ☛ Word Net wordnet.princeton.edu ☛ VisuWords www.visuwords.com ☛ book p. 62
- 18. Three Forms of Knowledge publicknowledge explicit, taught and routinely shared, available in public domain shared expertise proprietary held by knowledge workers, shared in their work personal knowledge
- 19. Types of Knowledge factual dealswith data, measurements and readings conceptual systems, concepts and perspectives expectational judgements, hypotheses methodological reasoning, strategies
- 20. Wiig KM Matrix Form TypeTypeTypeType Form factualconceptual expectational methodological public ****shared **** personal **** *intentionally left blank for a thought exercise ☛ book p. 65
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