Knowledge Management basics; an introduction, covering definitions of knowledge and knowledge management, the three enablers of people, process and technology, the two routes of connect and collect, and the two motivators of push and pull. From http://www.knoco.com
Knowledge Management basics; an introduction, covering definitions of knowledge and knowledge management, the three enablers of people, process and technology, the two routes of connect and collect, and the two motivators of push and pull. From http://www.knoco.com
Law Firm Knowledge Management, An IntroductionConnie Crosby
An introduction to law firm knowledge management by Connie Crosby and Stephanie Barnes, presented at lawTechCamp 2012 in Toronto on May 12, 2012.
Slide 14 (the Knowledge Management Technology graph) is further discussed here: http://www.slaw.ca/2012/06/11/km-101-more-on-technology-complexity/
How to develop a Knowledge Management Strategy for your Library Practical Pr...unulwbpartnership
In simple terms a KM strategy is the process of generating, codifying, and transferring explicit and tacit knowledge within an organization, getting the right information, to the right people, in the right place and at the right time.
Knowledge Management in Project-Based OrganizationsOlivier Serrat
Projects ought to be vehicles for both practical benefits and organizational learning. However, if an organization is designed for the long term, a project exists only for its duration. Project-based organizations face an awkward dilemma: the project-centric nature of their work makes knowledge management, hence learning, difficult.
12 Principles Of Knowledge Management By Enamul HaqueEnamul Haque
There is little doubt that we have entered the knowledge economy where what organisations know is becoming more important than the traditional sources of economic power – capital, land, plant and labour – which they command.
When people are given access to the information and resources they need to complete a task, they can finish it more quickly and effectively.
An engineer selecting a part for a sensor, a scientist analyzing data from an experiment, a manager selecting among various new technologies—all these actions are more likely to succeed if the people have access to relevant information about what has worked before and who has made the same analyses.
Knowledge management applications are the key to helping bring the right information to the right people at the right time to make the right decision.
Law Firm Knowledge Management, An IntroductionConnie Crosby
An introduction to law firm knowledge management by Connie Crosby and Stephanie Barnes, presented at lawTechCamp 2012 in Toronto on May 12, 2012.
Slide 14 (the Knowledge Management Technology graph) is further discussed here: http://www.slaw.ca/2012/06/11/km-101-more-on-technology-complexity/
How to develop a Knowledge Management Strategy for your Library Practical Pr...unulwbpartnership
In simple terms a KM strategy is the process of generating, codifying, and transferring explicit and tacit knowledge within an organization, getting the right information, to the right people, in the right place and at the right time.
Knowledge Management in Project-Based OrganizationsOlivier Serrat
Projects ought to be vehicles for both practical benefits and organizational learning. However, if an organization is designed for the long term, a project exists only for its duration. Project-based organizations face an awkward dilemma: the project-centric nature of their work makes knowledge management, hence learning, difficult.
12 Principles Of Knowledge Management By Enamul HaqueEnamul Haque
There is little doubt that we have entered the knowledge economy where what organisations know is becoming more important than the traditional sources of economic power – capital, land, plant and labour – which they command.
When people are given access to the information and resources they need to complete a task, they can finish it more quickly and effectively.
An engineer selecting a part for a sensor, a scientist analyzing data from an experiment, a manager selecting among various new technologies—all these actions are more likely to succeed if the people have access to relevant information about what has worked before and who has made the same analyses.
Knowledge management applications are the key to helping bring the right information to the right people at the right time to make the right decision.
The concept of managing knowledge or knowledge management has attracted much attention in recent years. Knowledge is not new, but over the last decade or so the concept has grown from a convergence of ideas and existing practice.
The concept of managing knowledge or knowledge management has attracted much attention in recent years. Knowledge is not new, but over the last decade or so the concept has grown from a convergence of ideas and existing practice.
The concept of managing knowledge or knowledge management has attracted much attention in recent years. Knowledge is not new, but over the last decade or so the concept has grown from a convergence of ideas and existing practice.
Knowledge management is a concept that has emerged explosively in the business community starting from the 60s and has been discussed extensively in the literature. The essential part of KM is, of course, knowledge. To determine what KM is, it is necessary to distinguish some definitions and concepts.
Organisational AnalysisAnalysing and Codifying Organisational .docxvannagoforth
Organisational Analysis
Analysing and Codifying Organisational Knowledge
‹#›
Aims
To discuss knowledge as an organisational resource (VIRO)
To discuss knowledge creation cycles in organisations
To build on your understanding of knowledge cycles organisations.
Codifying knowledge
Controlled dictionaries, vocabularies
Taxonomies
Folksonomies
Organisational Implications
‹#›
Definition of Knowledge Management
“Knowledge Management is the process of capturing, distributing, and effectively using knowledge.”
Davenport, T. and Prusak, L. (1998)
This definition does not commit any stakeholder to any particular form of method or technology.
‹#›
Job Profiles in Knowledge Management
‹#›
Knowledge and Competitive Advantage
As a Resource:
Knowledge, in the organisational context, is:
the sum of what is known among organisational members.
Organisational success requires organisations to develop new techniques and competencies to fully utilise the intelligence & knowledge among its organisational members.
To become aware of and utilise both explicit and tacit knowledge.
‹#›
Knowledge – Resource Based View
Competitive Advantage
Part of strategy is taking a resource based view of the organisation
Knowledge, learning are intangible resources
Competition in the ‘knowledge economy’ requires organisations:
to acquire & make use of (i.e. exploit) existing knowledge (within and beyond the organisation)
manage and utilise knowledge innovatively through exploration and searching for new options
‹#›
Explicit versus Tacit Knowledge
Explicit knowledge:
Can be codified (tangible)
Precisely and formally articulated
Easy to transfer, share, document and communicate
"Explicit knowledge is emphasised as a management tool to be exploited as organisational knowledge. Groupware, intranets, list servers, knowledge repositories, database management and knowledge action networks allow the sharing of organisational knowledge”
Scarbrough et al. (1999)
“Managers hope that these tools will retain knowledge within the company when employees have left, and also that this will encourage learning and the flourishing of communities of interest across functional boundaries"
Radcliffe-Martin, Coakes and Sugden (2000)
‹#›
Explicit versus Tacit Knowledge
Tacit knowledge:
Subconsciously understood or applied
Difficult to articulate and often context-specific
Developed from direct action and experience
Shared through conversation or story-telling
"Tacit knowledge is not available as a text. . . .It involves intangible factors embedded in personal beliefs, experiences, and values" (Pan and Scarbrough 1999).
‹#›
Knowledge as a Resource
Resource Analysis (VIRO)
Organisational Analysis examines resources as:
V - Valuable
I – Imitable (or non-imitable)
R - Rare
O – Organised (well deployed)
Preparing some business students for their Capstone course
How do we put a “value” on knowledge as a resource?
‹#›
Challenges to Knowledge Management
A num ...
Knowledge management explained by Enamul HaqueEnamul Haque
Knowledge Management, (KM) is a concept and a term that arose approximately two decades ago, roughly in 1990. Quite simply one might say that it means organizing an organization's information and knowledge holistically, but that sounds a bit wooly, and surprisingly enough, even though it sounds overbroad, it is not the whole picture. Very early on in the KM movement, Davenport (1994) offered the still widely quoted definition:
"Knowledge management is the process of capturing, distributing, and effectively using knowledge."
This definition has the virtue of being simple, stark, and to the point. A few years later, the Gartner Group created another second definition of KM, which is perhaps the most frequently cited one (Duhon, 1998):
"Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers."
מצגת הסוקרת נקודות מרכזיות בתחום ניהול הידע כיום.
למה מתכוונים כשאומרים ניהול ידע? מה זה ידע? מה נופל תחת הכותרת של ניהול ידע? מהם סוגי הידע? היכן נמצא המידע? כיצד מתמודדים עם הצפת מידע? כיצד האינטרנט מסייע בתהליך? מהם המכשולים בדרך? למה לשתף בידע? התשתית הנדרשת, תרבות ארגונית, תפקיד מנהל הידע, וכלים לבחירת טכנולוגיה.
המצגת באנגלית מאת שמעון ברק מנהל ידע באמדוקס הוצגה בקורס ניהול ידע.
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Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
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A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
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2. Objectives for this
session
To explore the history & theory of
Knowledge Management (KM)
To understand the controversies
around KM
To learn about how KM programs are
implemented through different models
To discuss the ideas in the readings
4. One Perspective of KM
“KM [Knowledge Management]
involves blending a company’s
internal and external information and
turning it into actionable knowledge
via a technology platform.”
Susan DiMattia and Norman Oder in Library
Journal, September 15, 1997.
7. From Facts to Wisdom
(Haeckel & Nolan, 1993)
one example of the hierarchy
Facts
Information
Intelligence
Knowledge
Wisdom
Less is
More
Volume
Completeness
Objectivity
Value
Structure
Subjectivity
9. History of Information
Professionals as Knowledge
Managers
Knowledge management is a new
business strategy, but its techniques
can be traced to the work of
documentalists in the early part of
the twentieth century.
10. Documentalists as
Knowledge Managers
In Europe and America in the first
part of the twentieth century,
documentalists had grand visions of
collecting, codifying and organizing
the world’s knowledge for the
purpose of world peace.
11. Information Professionals as
Knowledge Managers
The documentalists were the original multimedia
professionals.
Paul Otlet – began the International Federation for
Documentation. He wanted libraries to stop being
depositories and to become more dynamic in
information transfer.
Under the leadership of Otlet the Europeans not
only collected and codified documents, they
developed networks and worked to exchange
knowledge among people.
12. Documentalists and
Special Librarians
Suzanne Briet, sometimes called
“Madame Documentation” drew the
comparison between American special
librarians and European documentalists
after a visit to America in 1954.
13. Briet & the Documentalists
“In Qu'est-ce que la documentation? Briet
brilliantly defined documents in terms of
indexical signs. In this, she was adopting an
argument that previous documentalists of her
time had suggested and which was present in
the cultural air, as she states, through
‘linguists and philosophers,’ surely in the form
of structural linguistics and semiotics.”
14. Caution
It would be a mistake,
though, to define Knowledge
Management as solely the
domain of documents and
documentalists.
15. KM as a Technological
Solution
Is KM
Big business?
A competitive advantage?
Intellectual capital?
An intranet solution?
An asset dimension?
A technological infrastructure?
16. Contentnets
have a role to play in KM
As knowledge repositories for tacit
knowledge that has been made explicit
For best practices databases
For expert “yellow pages”
Online learning and knowledge sharing
Knowledge sharing “boards”
17. Peoplenets &
Processnets
have a role to play in KM
For group learning applications
To connect individuals with each other
for mentoring and knowledge sharing
For decision support & decision making
To sense, share, and respond to the
“signals” coming from the environment
To capture ideas and turn them into
action
18. Caution
It would be a mistake,
though, to define Knowledge
Management as solely the KM
technology infrastructure.
19. The Challenges of
Electronic Collaboration
in Knowledge Sharing
“Focusing exclusively on the technical issues
of electronic collaboration is a sure way to a
very expensive failure.”
“A focus on the people issues dramatically
increases the potential for success.”
David Coleman, IBM Manager, San Francisco in Knowledge
Management, a Real Business Guide, London:IBM, nd.
20. The Learning and
Communication Process Model
Innovation is a way of life
Flexibility and the ability
to act quickly is
necessary in a changing
environment
New projects can benefit
from alliances and
learning from in-house
experts and creative
thinkers.
21. KM: Learning and
Communication Process
In simple language KM is an effort to
capture not only explicit factual
information but also the tacit information
and knowledge that exists in an
organization, usually based on the
experience and learning of individual
employees, in order to advance the
organization's mission. The eventual
goal is to share knowledge among
members of the organization.
22. Value to
Organization
Organizational
Learning
Active Knowledge
Transfer
Expert Knowledge
Base
Contact Links
Expert Assistance as
Needed
Communities of
Practice Index
Decision Making
Tools
Profiles for
Customization
Pushed Reports &
News
Collaboration Tools
Repositories
Best Practices
Reports
Documents
Presentation Slides
Tips
23. So…what is knowledge
management?
“Knowledge management (KM) is an
effort to increase useful knowledge
within the organization. Ways to do this
include encouraging communication,
offering opportunities to learn, and
promoting the sharing of appropriate
knowledge artifacts.” McInerney, C. (2002). Knowledge
management and the dynamic nature
of knowledge. JASIST, 53 (2).
24. Some other key ideas
• Knowledge as a Social Value
• Knowledge artifacts
• Knowledge as an intellectual
activity & the mind/body
connection
• Common knowledge
• Process & things
• KM as a fad
25. “Processing data can be
performed by machine, but only
the human mind can process
knowledge or even information.”