Knowledge Management 3.0 Final Presentation

1. KNOWLEDGE MANAGEMENT & KNOWLEDGE MANAGEMENT 3.0 Yağmur BÜYÜKEMRE Can ÇAKIR Mehmet SUBAŞI

3. 1. Defin ition of Data, Information, Knowledge and Wisdom

4. Two Types of Knowledge: Tacit Unspoken Personal Not quantified Not verbalized Explicit Shared Transferable Quantified or expressed in some other way 2. What is Knowledge Management

5. KNOWLEDGE MANAGEMENT IS ESSENTIALLY ABOUT TRANSFORMING TACIT KNOWLEDGE to EXPLICIT KNOWLEDGE TACIT EXPLICIT

7. “ It’s common to say that trees come from seeds. But how could a tiny seed create a huge tree? Seeds do not contain the resources needed to grow a tree. These must come from the medium or environment within which the tree grows. But the seed does provide something that is crucial: a place where the whole of the tree starts to form. As resources such as water and nutrients are drawn in, the seed organizes the process that generates growth.” Peter SENGE

8. How to Move from Tacit to Explicit : Tacit Explicit S OCIALIZATION E XTERNALIZATION C OMBINATION I NTERNALIZATION 4. A General Framework for an Effective KM Structure

9. Tacit Explicit S OCIALIZATION E XTERNALIZATION C OMBINATION I NTERNALIZATION FORMATION OF TACIT KNOWLEDGE. “Interaction with the world”. Learning by direct personal experience or through observing experiences of others. Coming across obstacles at workplace. Personal lessons devised from these obstacles. CONVERSION OF TACIT TO EXPLICIT. Knowledge shared through dialog, (be it e-mails, announcements, presentations, casual conversations, etc.) DISSEMINATION OF EXPLICIT KNOWLEDGE. Learnings from the earlier phases integrated into company procedures and action plans. INTEGRATION OF EXPLICIT KNOWLEDGE. Co-workers accepting the new ways of doing business. Turning explicit knowledge into action. Employees more inclined to share new experiences, sharing becomes intuitive.

10. PHASE Knowledge Management Mechanisms Knowledge Management Technologies Socialization Meetings, telephone conversations, and documents, collaborative creation of documents Databases, web-based access to data, data mining, repositories of information, Web portals, best practices and lessons learned Externalization Models, prototypes, best practices, lessons learned Expert systems, chat groups, best practices, and lessons learned databases. Combination Employee rotation across departments, conferences, brainstorming retreats, cooperative projects, initiation Video-conferencing, electronic discussion groups, e-mail Internalization Learning by doing, on-the-job training, learning by observation, and face-to-face meetings Computer-based communication, AI-based knowledge acquisition, computer-based simulations

11. Tacit Explicit S OCIALIZATION E XTERNALIZATION C OMBINATION I NTERNALIZATION ASSEMBLE AN ONLINE KNOWLEDGE BASE (and continually improve and expand it) Set up a help desk to answer questions about it. Should include data but not just statistics. Related insights and comments should be made available. FOCUS ON CONTEXT/EXPERIENCE NOT DATA/FIGURES A GENERAL FRAMEWORK FOR EFFECTIVE KNOWLEDGE MANAGEMENT PREPARE A DIRECTORY OF EXPERTISE (who knows what) ESTABLISH A DIALOG/FORUM SPACE WITHIN THE KNOWLEDGE BASE LINKS BETWEEN RELATED PIECES OF INFORMATION REVIEW THE INFO DISPLAYED IN THE KNOWLEDGE BASE IN LIGHT OF NEW EXPERIENCES AND EXPERIMENTS. BETTER INFORMATION: NOT QUANTITY BUT QUALITY EXTERNAL ACCESS TO CLIENTS, MAKING THE KNOWLEDGE BASE ONE OF THE MAIN TOOLS THROUGH WHICH YOUR ORGANIZATION INTERACTS WITH THE CLIENTS.

13. 5. How to Measure the Effectiveness of an Organization’s KM Structure: KNOWLEDGE MANAGEMENT METRICS AIM: To assess whether employees Want to contribute CRITERIA: To the knowledge base. Visits per employee Suggestions per employee (overall participation) Proportion of implemented suggestions Time taken to achieve a certain improvement Availability of information

14. 6 . Evolution and Development of Knowledge Management: KM 1: Collecting KM 2: Sharing KM 3: Using KM 2.0 focused on sharing knowledge using web-enabled and social media tools. KM 1.0 focused on collecting knowledge "before it walked out the door". KM 3.0 focus on using existing knowledge to help people get their job done. KM 1.0 KM 2.0 KM 3.0 techno-centric people-centric productivity-centric command and control “ KM is extra work” Social “ KM is part of my work” Practical & Individual “ KM is helping me do my work”

15. In KM 3.0 “most limited resource is no longer information; it has become human attention—the ability to deal effectively with the growing volume and speed of information” Yogesh Malhotra An excessive amount of information available online, making it more difficult to separate the useful information from the noise. Difference Between KM 2.0 and 3.0 Having access to relevant quality documents is much better than having 1,000 irrelevant useless documents.

23. LINKS; http://www.ppcsoft.com/blog/km-3.asp http://fredzimny.wordpress.com/2010/02/28/recommended-knowledge-management-3-0-part-iii-the-km-process/ www.aplici.org/wp-content/uploads/2009/11/Lester_KM_slides.pdf http://mature-ip.eu/knowledge-management-3.0-learntec-2010 http://www.activecampaign.com/blog/knowledgebuilder-30-beta-coming-soon/ http://zyxo.wordpress.com/2008/12/28/km-10-km-20-km-30/ http://www.metacafe.com/results/knowledge_management/ http://www.slideshare.net/TSystemsMMS/enterprise-20-knowledge-management-getting-started http://en.wikipedia.org/wiki/Knowledge_management http://blog.jackvinson.com/archives/2009/11/22/is_there_a_next_stage_to_km_10_20.html http://www.thinkhdi.com/library/deliverfile.aspx?filecontentid=130 http://www.providersedge.com/docs/km_articles/Best_Practices_in_Business_and_Competitive_Intelligence_Volume_I.pdf http://www.dkms.com/papers/kmfamrev1.pdf http://www.practicallaw.com/4-225-4012 http://www.aplici.org/wp-content/uploads/2009/11/Lester_KM_slides.pdf

24. THANK YOU! QUESTIONS?? Yağmur BÜYÜKEMRE Can ÇAKIR Mehmet SUBAŞI