Christian Buckley and Jussi Mori are experts in SharePoint collaboration and have extensive experience working with Microsoft technologies and consulting with enterprises. Both have founded their own companies, Axceler and Peaches Industries respectively, to help organizations improve collaboration through SharePoint customization, administration, migration services, and end user training. They advocate for best practices in SharePoint usage and developing innovative solutions to solve specific collaboration challenges.
Improving Productivity with SharePoint 2013 and Gamification
1.
2.
3. Christian Buckley,
Director of Product Evangelism at Axceler
• Microsoft MVP for SharePoint Server
• Prior to Axceler, worked for Microsoft, part of the Microsoft
Managed Services team (now Office365-Dedicated) and worked
as a consultant in the areas of software, supply chain, grid
technology, and collaboration
• Co-founded and sold a software company to Rational Software.
At E2open, helped design, build, and deploy a SharePoint-like
collaboration platform (Collaboration Manager), onboarding
numerous high-tech manufacturing companies, including
Hitachi, Matsushita, Cisco, and Seagate
• Co-authored „Microsoft SharePoint 2010: Creating and
Implementing Real-World Projects‟ link (MS Press, March 2012)
and 3 books on software configuration management.
• Twitter: @buckleyplanet Blog: buckleyplanet.com Email: cbuck@axceler.com
4. Improving Collaboration since 2007
Mission: To enable enterprises to simplify, optimize, and
secure their collaborative platforms
Delivered award-winning administration and migration
software since 1994, for SharePoint since 2007
Over 2,000 global customers
Dramatically improve the management
of SharePoint
Innovative products that improve security, scalability,
reliability, “deployability”
Making IT more effective and efficient and lower the total
cost of ownership
Focus on solving specific SharePoint
problems (Administration & Migration)
Coach enterprises on SharePoint best practices
Give administrators the most innovative tools available
Anticipate customers’ needs
Deliver best of breed offerings
Stay in lock step with SharePoint development and market trends
5. Jussi Mori,
Co-founder and Sr. SharePoint Consultant
at Peaches Industries
• Prior the founding of Peaches Industries, worked at Swisscom
Ltd in Zurich Switzerland, building a CRM based on Lotus Notes
then changed to a small IT consultancy company called Interact
Consulting, building Document imaging solutions.
• Started working with SharePoint in 2006 first as a Freelance
consultant and in April 2008 founded Peaches Industries
together with Chris Müller (MVP SharePoint) in Zurich
Switzerland
• Wrote several studies on end user productivity with SharePoint
and published an article about End User Productivity in the
SharePoint magazine of Germany in Autumn 2012
• Focus on End User education and Change Management.
Researching and developing products around Gamification since
summer 2011
• Twitter: @JussiMori Email: j.mori@peachesindustries.ch
6. A portal company
• Portal design (Information management and user
experience)
• Technical implementation
• Project Management and Communication
• End User training and Change Management
We also see us as:
• Early adopters
• SharePoint enthusiasts
Goto: www.peachesindustries.com
7.
8. "The first rule of any technology used in
a business is that automation applied to
an efficient operation will magnify the
efficiency. The second is that automation
applied to an inefficient operation will
magnify the inefficiency."
~ Bill Gates
20. Drag and Drop
My Tasks (Content Aggregation)
Activity Feeds
Projects and Deadlines
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23. Drag and Drop
My Tasks (Content Aggregation)
Activity Feeds
Projects and Deadlines
Simplified Sharing
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27. • The Challenge of End User engagement
• What is Gamification anyway?
• Gamification principles
• Does this really work?
• Gamification today
• Gamification in SharePoint
28. Customers:
• 54% of users are inactive in loyalty programs
• 69% don‟t use your online communities
Employees:
• 50% don‟t adopt your enterprise software
• 88% don‟t use your social software
Source:
30. High bounce rate: Users have a look once, but do not return
to the site
Low adoption: Users do not use the service
Differentiation: No differentiation: All sites within the portal
look and work the same
Few referrals: Employees do not speak about the service to
other fellow colleagues
No clickthroughs: Users do not react on e-mails which
contain „deep links‟
31. Perceived
usefulness
External Personal Intention Actual
variables attitude to use system use
Simple
To use
The Gamification influence point!
Source:
35. In short words:
game elements game mechanics
positive
attention
problems
fun
more
36. Some thoughts:
• Because people love games! They are fun and keep us entertained.
• Games can create FLOW in people which motivates us and we forget
everything around us.
• People actually do hours and hours of intensive work within games today
• Games are a part of our culture since the dawn or our time.
• Children learn the most effective way through play. Actually adults as well!
• Games connect people and we are social beings.
• People play for: Mastery, De-stress, Socializing and having fun!
Play is the highest form or research! – Albert Einstein
37.
38. The SAPS rewarding principle:
S = Status: Bragging rights about a certain status. Classic examples are
Badges and Leader boards.
A = Access: Giving privileged access to players. For example fast access lane
for the airport check in if you own a bonus card and gained a certain
amount of bonus points.
P = Power: Giving “power” over other players in the environment. For
example forum moderators.
S = Stuff: Tangible objects to win. Everyone likes freebies and giveaways.
However the “Stuff” rewards are the least important rewards of all.
39. Transparent and hyper available feedback loops:
• A player is always aware of the current progression of the game.
• A player is always aware of the next steps ahead
• A player always knows if she or he performs well
• A player can use this information to perfect hers or his performance to the
next “Level”
40. The power of FLOW:
Achieving of FLOW – The players state between anxiety and boredom,
meeting his own motivational level in that experience. – Mihaly Csikszentmihalyi,
a famous psychology professor who studies happiness and creativity.
41. Smooth on boarding processes:
Action
Rewards
Action
Action
Reward
Join / Engage/ Interact with the real world
Invite friends
42.
43. World class companies have introduced Gamification
imperatives and have measured the following improvements
on different user behavior levels:
• 500% increase in user comments and activity in the Intranet
• 140% increase time on site
• 600% gain in shop clicks
• 2000% surge in social sales
• 60% increase in Employee engagement
• 250% growth in training compliance
Source:
49. Some ideas:
• Gamification in learning portals.
• Create avatars for users who develop and earn XP by attending
courses, watching e-learning content and participate actively in the
community.
• Create monthly challenges to improve your Intranet
• For example, monthly challenges for End Users to create a list or
library templates which improves collaboration. Rewards like,
getting a day off or free dinner for two.
• Make your MySite profile like a Company Hero Avatar.
• Everything you do in the intranet will be rewarded by points which
develop your avatar further. You raise levels and with higher levels
you can get elevated privileges and access rights.
50. • Status through metadata
• Metadata Hero 30 percent of all documents uploaded have high quality metadata
• Metadata Superhero All uploaded documents have high quality metadata
• Metadata Rockstar Filled in all documents with metadata in a teamsite
• Metadata Archaeology Sent feedback about term sets to the portal team
• Metadata Flashmobber Termsets have been extended by the user directly
52. Track and reward the following user
behavior:
• Document Management (Creating and
Contributing)
• Creating, editing, or contributing to a wiki
page
• Starting or participating in a discussion
For SharePoint thread
• Posting a comment on content (docs,
URL: wikis, blogs, discussion threads)
http://www.badgeville.com/pro • Viewing pages
ducts/connectors/badgeville- • Rating content
for-sharepoint • Voting on content
• Tagging content
• Employee collaboration
53.
54. Christian Buckley Jussi Mori
cbuck@axceler.com j.mori@peachesindustries.ch
+1 425-246-2823 +358 50 323 07 66
@buckleyPLANET @JussiMori
www.buckleyPLANET.com about.me/jussi.mori
and http://info.axceler.com www.peachesindustries.com