How To Manage Change With Negative Nancy with GoLeanSixSigma.com

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Check out this 1-hour webinar and you’ll learn why people resist change and how you can improve your influence skills. We’ll help you ensure your process improvement efforts are successful. You can find the rest of the webinar materials and questions from the webinar here: https://goleansixsigma.com/webinar-how-to-manage-change-with-negative-nancy/

How To Manage Change
With Negative Nancy
Presented By Elisabeth Swan
VP, Content Development at GoLeanSixSigma.com

Our Expert: Elisabeth
• VP, Content Development at
GoLeanSixSigma.com
• Master Black Belt
• GE Certified Black Belt Instructor
• Burnham Rosen Group certified
Leadership Coach
• BA in English Literature from Columbia
University/Barnard College
• Born in the UK

How To Interact
• Raise your hand
• Ask a question
• Answer polls

Let’s Interact!
Where are you from?
Share your location in the Questions area in your Control Panel!

Who Is GoLeanSixSigma.com?
GoLeanSixSigma.com makes it
easy for everyone everywhere
to build their problem-solving
muscles.
We provide the most
practical, easy to understand
and enjoyable Lean and Six
Sigma resources available.

Today’s Agenda
1. Why we need others during
improvement efforts
2. Classic reasons for resistance
3. How to strengthen influence skills
4. Three key Lean Six Sigma tools to build
engagement

Why Do We Need Others?
• Permission
• Acknowledgement
• Data
• Change

The Nature of Acceptance
Buy-In ≠ Ownership

Buy-in vs. Ownership
• Buy-in: Asking for someone’s buy-in indicates that
you have an idea that you didn’t involve them in or
discuss with them but you want them to embrace it
anyway
• Ownership: Ownership is what people feel around an
idea or improvement or decision because they’ve
been part of the process of coming up with it on
some level, at some point

Typical Resistance
“This might uncover embarrassing
issues and then I’ll look bad.”
“This will make my
job harder.”
“This might
interfere with
productivity.”
“You’re not the
boss of me!”
“I really don’t see any
problems – why are
you doing this?”
“Change is
just…annoying.”

Other Resisters?
• Question: What other
“types” of resistance have
you encountered?
• “Lost Your Email Larry”… Please share in the
“question” area!

Stakeholders
• Anyone with a vested interest in how a
process performs but not anyone or
group that receives the goods or services
of a process (that’s a customer)
• Typical Stakeholders:
• Process participants
• Management
• Suppliers
• HR, IT & other support services

Three Key Tools
Process
Walk
Process
Map
Fishbone
Diagram
1 2 3

Process Walks
Process Walks:
• Take time
• Require preparation
• Benefit from facilitation
• Are always worth it
Time for a poll!

Mapping Tips
Complete
an Action
Fix the
Problem
Stay on the
Happy Path
Is every
-thing
okay?
YES
NO
25%
Time for a poll!

Fishbone Tips
• Use the categories that
work for you
• Don’t worry about
duplication
• Combine with the 5 Whys
• Vote on what “causes” to
pursue
Time for a poll!

Remember The 3 Tools
Walk the
Process
Process
Walk
Process
Map
Fishbone
Diagram
Build
the Map
Throw a
Fishbone
Party!

Getting Started:
• Learn more by starting some more training!
• Yellow Belt training is FREE at GoLeanSixSigma.com
• Yellow Belt Certification
• Green Belt Training & Certification
• Black Belt Training & Certification
• Lean Training & Certification

Upcoming Webinars
Register Today at GoLeanSixSigma.com/webinars
We’ll select upcoming webinars based on your feedback,
so please share your feedback on the survey at the end of close of this webinar.

Just-In-Time Podcast
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma
news, easy ways to apply Lean Six Sigma and interviews with process
improvement leaders like you!

Thank you for joining us!
More Questions?
Ask us at contact@goleansixsigma.com!
Click here to download
free tools, templates, inforgraphics and more!

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GoLeanSixSigma.com

Given the challenge of the pandemic, organizations are seeking guidance on how to successfully conduct virtual Lean Six Sigma Kaizen Events. Social distancing can coexist with Continuous Improvement. We’re already doing it! Our guest panelists have offered to share their recent experiences with navigating the new normal: - Antonio Nava, UC San Diego - Jaime Parker, Process Plus Results - Jared Thatcher, Port of Seattle Join us for this one-hour webinar to learn the best practices and avoid the pitfalls for conducting virtual Kaizen (Rapid Improvement) Events.

Webinar: Online Green Belt Workshop Information Session

GoLeanSixSigma.com

Webinar: Online Green Belt Information Session

GoLeanSixSigma.com

Webinar: Going Virtual - How to Coach Problem Solvers on A3s

GoLeanSixSigma.com

The A3 is a critical leadership tool to develop the analytical thinking and problem-solving muscles of employees. If leaders turn A3s into a critical part of the remote development process, problem solvers will follow suit. Using A3s provides essential structure during virtual coaching sessions to build the employees' ability to properly think through process issues. Join us for this 1-hour webinar to learn how A3s can help leaders build armies of problem solvers.

Webinar: How to Manage Your Project to Completion Using the Project Builder

GoLeanSixSigma.com

Improving a process takes time and organization, but what if your project path was laid out for you? What if all the templates and examples were at your fingertips so you could focus your efforts on collecting data and digging to root cause? That's the secret of the Project Builder. All the key tools and templates combined into one along with a progress tracker. It's a great guide and good way to share your hard work with colleagues and leadership. It's the ultimate all-in-one answer to Continuous Improvement! https://goleansixsigma.com/webinar-how-to-manage-your-project-to-completion-using-the-project-builder/

Webinar: DMAIC: Common Challenges & How to Overcome Them

GoLeanSixSigma.com

Did you hit a few DMAIC speed bumps on your first test-drive? Did the journey sound easier than it turned out to be? We learn best from our mistakes, but sometimes it helps to get a little roadside assistance. Join us for an hour-long reflection on what can go wrong and how to avoid it on your next DMAIC road trip. https://goleansixsigma.com/what-is-lean-six-sigma/ https://goleansixsigma.com/lean-six-sigma-online-training-certification-pricing/ https://goleansixsigma.com/

WEBINAR: Introduction to Process Management

GoLeanSixSigma.com

Improving processes is a just a piece of Process Management. Process Management is strategic work to help organizations identify value streams and core processes, align them to strategic goals and objectives, and measure what customers care about and prioritize improvement work to make the organization better. This 1-hour Introductory Webinar will help you understand what is involved in Process Management, besides process improvement, and how it can help organizations deliver better products and services. Learning Objectives: - Explain Process Management - Describe some of the benefits of Process Management - Outline the key components of Process Management Agenda: In this 1-hour Introductory Webinar we will cover: - What Process Management is - Why Process Management is important - How it helps organizations deliver better products and services - A basic understanding of the components of Process Management

Project Storyboard: Reducing Cycle Time for Bid Tab Creationby 33%

GoLeanSixSigma.com

Think it's impossible to make a significant change in government? Well, it's not easy, but GoLeanSixSigmna.com Black Belt Pamela Kuehling made a real difference from the inside. She overturned countless "honest wrong beliefs" with facts and data by modeling the Lean Six Sigma approach in her work and won over the doubters. Initially the overall procurement process was the focus, but when that proved to be too big, she scoped it down to a more manageable project that can now be the basis for an expanded improvement. Her improvement was meaningful, but a bigger victory was in bringing critical and logical thinking into an environment often impacted by less scientific influences!

WEBINAR: Introduction to Value Stream Mapping

GoLeanSixSigma.com

SUCCESS STORY: Reducing Hiring Time From 10 Months to 36 Days

GoLeanSixSigma.com

Kent partnered with Cassandra to improve the Illinois Tollway’s hiring process that was 95% paper-based and would take over 10 months to fill a position. They were also facing a high turn-over rate, lack of technological assistance, and low applicant alignment to position needs. As it stood, the hiring process could use some help. They started out by asking themselves two questions: - What’s possible? - What approach should we use to improve the hiring process? In order to answer their first question, they needed to develop a better understanding of the current process. They chose to use DMAIC as their approach to improving the hiring process. They also thought it was important to identify the inhibitors of process change within the Illinois Tollway. Unfortunately, There were several: politics, policy, law, processes, technology, culture, and staff. With their approach determined and inhibitors in mind, they set out to map their process.

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