Watch our 1-hour foundational webinar below and you’ll learn how to begin applying Lean right away. You’ll learn what Lean is, why Lean is good for business and how some of the basic Lean concepts can improve and transform your operation. You can find the rest of the webinar materials and questions from the webinar here: https://goleansixsigma.com/webinar-introduction-to-lean/

1. Introduction to Lean
Presented by Tracy O’Rourke
Managing Partner & Executive Advisor
at GoLeanSixSigma.com

2. Our Expert: Tracy
• Managing Partner & Executive
Advisor at GoLeanSixSigma.com
• Began Process Improvement career
at GE where earned Black Belt
• UCSD & SDSU Instructor: Lean
Enterprise and Lean Six Sigma
Master Black Belt Courses
• MBA from Pepperdine University
• BA in English Literature from San
Francisco State University
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3. • Raise your hand
• Ask a question
• Answer polls
3
How to Interact

4. Where are you from?
Share your location in the Questions area in your Control Panel!
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Let’s Interact!

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GoLeanSixSigma.com makes it
easy for everyone everywhere
to build their problem-solving
muscles.
We provide the most
practical, easy to understand
and enjoyable Lean and Six
Sigma resources available.
Who Is GoLeanSixSigma.com?

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We’ve Helped People From…

7. Today’s Agenda
• What is Lean?
• Lean Myths
• Why do organizations implement Lean?
• Five Principles of Lean
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8. What Is Process Improvement?
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POLL:
What percent of your time
is spent working ON the
process versus IN it?
Working ON the
process versus Working
IN the process
How much time do
we spend working ON
the process versus IN
it?

9. Poll # 1
What % of your time is spent working on the
process versus in it?
A. Less than 10% of my time
B. 10-25% of my time
C. 25-50% of my time
D. 50-75% of my time
E. I’m 100% dedicated to process
improvement
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10. Processes Are Everywhere
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11. What Is a Lean Process?
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12. What Is Lean?
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LEAN
Create value for customers by
minimizing waste

13. Lean Myths
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• Myth: Lean applies mainly to manufacturing
processes
• Myth: Lean is too time consuming
• Myth: Lean is too hard to translate into
“laymen’s terms” for employees to use
• Myth: LEAN stands for “Less Employees Are
Needed”

14. Lean Myth
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•Lean is not about getting rid of people, it’s
about getting rid of waste
•People are not a waste, but often,
their talents are wasted on wasteful activities
that do not add value.
•How can we eliminate wasteful steps so that
people’s time and energy are not wasted?

15. Why Do Organizations Implement Lean?
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16. Poll # 2
What is your experience with Lean?
A. I’m new to Lean
B. I’ve been involved in other people’s Lean
efforts
C. I’m actively involved in applying Lean
D. I’m experienced and I teach others how to
apply it
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17. Five Principles of Lean
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18. Principle 1: Define Value
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19. What Is a Customer?
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A Customer is any person or organization that gets a
product or service (an output) from the work that we
do (our process and the inputs to that process).

20. What Voices Do You Hear?
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POLL:
What voice is listened to the
most in your organization?

21. Poll # 3
What voices are listened to the most in your
organization?
A. Voice of Customer
B. Voice of Section or Department
C. Voice of Business (efficiency, save $$)
D. Voice of Stakeholder
E. Not sure
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22. What is Waste?
• Waste is “muda” in Japanese
• Waste is a strain on an organization’s time and
resources
• Waste doesn’t add value for the customer
• The more an organization can reduce waste, the
better
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23. The 8 Wastes
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24. Seeing With New Eyes
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“The real voyage of
discovery consists not in
seeking new lands but
seeing with new eyes.”
- Marcel Proust

25. Five Principles of Lean
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26. Principle 2: Map the Value Stream
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• First, build profound
knowledge of the current state
• Changing without
understanding current state is
a waste of time and energy

27. Some Processes Are Invisible
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Do you see a process here?

28. Process Design Becomes Like This
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29. Vertical vs. Horizontal View
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30. Vertical vs. Horizontal View
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31. Some Mapping Options
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32. Value Stream Map
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33. Defining Customer Value
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Value-Add (VA): Any activity or process step that an
external customer sees as valuable.
Non-Value Add (NVA): Any activity or process step that
does not add value from the customer perspective.
Necessary Non Value-Add (NNVA): This activity/step
deemed necessary by a specific entity, i.e. fiscal
compliance or regulatory activities.

34. Once Waste Is Identified
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How can you…
•Eliminate?
•Simplify?
•Streamline?
•Minimize?

35. Five Principles of Lean
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36. Principle 3: Create Flow
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37. Principle 3: Create Flow
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38. Principle 3: Create Flow
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39. Flow
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40. Five Principles of Lean
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41. Principle 4: Establish Pull
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42. Five Principles of Lean
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43. Principle 5: Pursue Perfection
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44. Pursue Perfection
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“It is not the strongest of the species that survive, nor
the most intelligent, but the one most responsive to
change.” – Charles Darwin
• We live in exponential times
• The only thing that is constant
is change
• Dealing with change will not
become obsolete
• Process improvement is about
changing things, making them
better, and the cycle of
continuous improvement

45. Build The Problem Solving Muscle
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46. Today We Covered
• What is Lean?
• Lean Myths
• Why do organizations implement Lean?
• Five Principles of Lean
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47. Q&A
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48. 8 Wastes Poster Available
•Purchase this poster
•View all posters
(scroll to bottom of
page)
44

49. Getting Started
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Learn more by starting some more
training!
• Yellow Belt training is FREE at
GoLeanSixSigma.com
• Green Belt Training &
Certification
• Black Belt Training &
Certification
• Lean Training & Certification

50. Lean Course
50
Introduction
to Lean
Establish
Current State
Develop
Future State
Build a
Lean Culture

51. Establish Current State
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52. Develop Future State
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53. Build A Lean Culture
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54. Just-In-Time Podcast
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news,
easy ways to apply Lean Six Sigma and interviews with process
improvement leaders like you!
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55. Q&A
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Upcoming Webinars
Register today at GoLeanSixSigma.com/webinars
We’ll select upcoming webinars based on your feedback,
so please share your feedback on the survey at the end of close of this webinar.

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Thank you for joining us!
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