Lean Six Sigma
Presented By Tracy O’Rourke
Managing Partner & Executive Advisor
Our Expert: Tracy
• Managing Partner & Executive
Advisor at GoLeanSixSigma.com
• Began Process Improvement career at
GE where earned Black Belt
• UCSD & SDSU Instructor: Lean
Enterprise and Lean Six Sigma Master
Black Belt Courses
• MBA from Pepperdine University
• BA in English Literature from San
Francisco State University
How To Interact
• Ask a question
• Answer polls
Where are you from?
Share your location in the Questions area in your Control Panel!
Who Is GoLeanSixSigma.com?
GoLeanSixSigma.com makes it
easy for everyone everywhere
to build their problem-solving
We provide the most
practical, easy to understand
and enjoyable Lean and Six
Sigma resources available.
• What Process Improvement is
• What Lean Six Sigma is
• Origins of Lean Six Sigma
• Why organizations Implement Lean Six Sigma
• Project examples in Government
What Is Process Improvement?
How much time do we spend working
on the process versus in it?
Forms of Process Improvement
• Baldrige Criteria
• Deming (PDCA)
• Theory of Constraints (TOC)
• Total Quality Management (TQM)
• 7 Quality Tools
• Six Sigma (DMAIC)
POLL: How many of
these approaches have
you heard about
or tried before?
A powerful set of tools!
Value Stream Map
Batch Size Reduction
Swim Lane Map
Data Collection Plan
Root Cause Analysis
Design of Experiments
Lean Six Sigma Myths
• False: “LEAN stands for Less Employees Are Needed”
• False: “Lean Six Sigma is about headcount reduction”
• False: “Lean Six Sigma applies mainly to
True: People are not a waste, but often their talents are
wasted on wasteful activities that do not add value.
How can we eliminate wasteful steps so that people’s
time and energy are not wasted?
Build Problem Solving Muscles
• Decreased costs?
• Increased efficiency?
• Customer focus?
• Developing people?
POLL: What kinds of results have
you seen with Lean Six Sigma?
The Navy has many Lean Six Sigma applications including NAVAIR, NAVSEA
and SPAWAR. The Navy has done many successfulprojects from improving
service operations on engine ships, to reducing the cycle time in administering
awards. The Navy significantly improved jet maintenance operations cycle time
from months to weeks.
The Department of Veteran’s Affairs is creating a better experience for
Veteran’s by applying Lean Six Sigma to various processes like reducing cycle
time in the Home Based Primary Care admission process to improving flow for
patient’s appointments and even the cafeteria flow during lunch hour.
King County and the entire state of Washington is incorporating Lean Six Sigma
applications at the city, county and state agencies across the state. Projects
range from reducing cycle time on various permit and license processes, to
improving cycle time on building wastewater treatment plants.
• Lean Six Sigma Project Examples in Government:
• Lean Six Sigma Rock Stars in Government:
• Lean Six Sigma Success Stories In Every Industry:
Learn more by starting some
• Yellow Belt training is FREE
• Green Belt Training &
• Black Belt Training &
• Lean Training &
Register Today at GoLeanSixSigma.com/webinars
We’ll select upcoming webinars based on your feedback,
so please share your feedback on the survey at the end of close of this webinar.
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma
news, easy ways to apply Lean Six Sigma and interviews with process
improvement leaders like you!